Challenge:

To deliver a secure Member Portal that could be accessed anywhere, at any time by its members’ and share more than twenty years of research information and intellectual property.

Solutions:

X-Info Connect was implemented to manage the data. CRCMining staff and members, now have easy access to secure, permission based information via a Member Portal. The Member Portal uses X-Info WebConnect’s user-friendly interface, to allow members’ to access data at any time on any device.

Result:

With the introduction of X-Info Connect and X-Info WebConnect, CRCMining can now achieve a wider collaboration between member’s and project staff; clearer, industry focused reporting, and a disciplined stakeholder engagement process which allows CRCMining to focus on greater customer service.

CRCMining

Our new world class Member Portal

CRCMining is a Cooperative Research Centre (CRC) currently funded by the Australian Government and a number of industry members.

Since 1991 CRCMining has developed ground breaking innovations that have significantly improved industry profitability, productivity and safety within the mining industry.

In 2014, CRCMining will cease to be eligible for Federal Government funding and are now in the process of transforming their business model to best meet their ongoing members’ needs.

In preparation for this journey, CRCMining undertook some member listening sessions and discovered that there are a number of initiatives that they could quickly implement that would demonstrate great value to their members. One of the top priorities identified was to deliver a secure Member Portal that could be accessed anywhere, at any time, by its members to deliver more than twenty years of research information and intellectual property.

X-Info Connect was implemented to manage the data. CRCMining staff and all members, now have easy access to secure, permission based information via a Member Portal. The Member Portal uses X-Info WebConnect’s user-friendly interface, to allow members’ to access data at any time on any device. The Member Portal delivers the following services to Members:

  1. A Committee Meeting Room for each committee that houses respective committee documentation in a secure, permission based manner
  2. A Research Library of literally hundreds of research papers, patents, annual reports, newsletters, PhDs, project summaries and more for Members to reference and search
  3. A Project Share Space for current project details to be referenced and in the future offer project collaboration between Members and project staff.

CRCMining’s Member Portal is a critical communication and data sharing tool that is simple for users to access, search and download information from when and where they need it. Behind the scenes, X-Info Connect provides a business critical access to contact information, has become a centralised source of data. It contains literally thousands of documents that represent the historical success to date of this Cooperative Research Centre that will ensure it continued success during its transformation and beyond. The customer relationship management module has proved to be of much greater value than originally thought with regular communications with its members a quick and simple process, using X-Info Connect.