Challenge:

The main challenge managing third party encroachment on the Tasmanian Gas Pipeline (TGP) was the out-dated technology used for capturing and processing field data. It included obsolete handheld GPS receivers and many different software programs which were controlled by different parties. This caused access issues with sharing information between the operators and the managers, and required double handling of data

Solutions:

The synchronisation of X-Info DBYD Works allows the operation of the TGP to fully automate the way they work when dealing with requests that may affect the pipeline. DBYD enquirers receive an instant response from X-Info DBYD, and the request details, including contact information and geographic location, are automatically uploaded to a user friendly interface in X-Info Connect. This records and tracks all DBYD requests, communications and outcomes.

Result:

From data collection in the field using iPhones, to managing communications and task deadlines with minimal data entry, X-Info DBYD Works is a central accessible solution for all users and managers to view, action and report on key information.

OSD Pipelines

Closing the Loop from DBYD Enquiries to Actual DBYD Works on the TGP

The Tasmanian Gas Pipeline (TGP) is 740km long and is the natural gas transmission pipeline which transports gas from Longford in Victoria, to Tasmania. The TGP pipeline and associated assets are managed by OSD Asset Services, with Zinfra Pty Ltd being responsible for the daily operation and maintenance of the pipeline.

Through Dial Before You Dig, all nearby works are monitored to ensure no damage is caused to the pipeline. The main challenge for the operation and management of the TGP with this process was the out-dated technology used for capturing and processing field data. It included obsolete handheld GPS receivers and many different software programs which were controlled by different parties. This caused access issues with sharing information between the operators and the managers, and required double handling of data.

With the use of X-Info DBYD to respond to One Call enquiries with an automated response, it was logical to enable X-Info Connect to manage all follow up communications with enquirers. A concept design was developed to allow the X-Info Suite to manage a One Call Enquiry until the Pipeline Operators are satisfied the job is closed out. Mipela GeoSolutions worked with OSD and Zinfra for the TGP, to define and develop X-Info DBYD Works, which creates a seamless workflow automation solution between X-Info DBYD, X-Info Maps and X-Info Connect.

The synchronisation of DBYD Works allows TGP to fully automate the way they work when dealing with enquiries that may affect the pipeline. All contact information and DBYD request details are automatically uploaded to a user friendly interface within X-Info Connect, within minutes of receiving an enquiry. This allows TGP to not only record and track DBYD requests and communications as they are received, but also has the added functionality of linking to maps of the request area, providing a geographic context. The ability to record information on all contacts related to the enquiry, such as the different contractors, and build on these relationships, is key to ensuring all parties work well together.

From data collection in the field using iPhones, to managing communications and task deadlines, X-Info DBYD Works is a central accessible solution for all user levels to view, action and report on information. Procedures can be assigned to Pipeline Operators with due dates and notifications are sent via an automatic email to keep staff accountable to their tasks.

When asked how DBYD Works has improved productivity and efficiency, Pipeline Operator, Matthew Stewart, replies “One simple word: Automation. There is very minimal manual data entry as a number of steps are completed automatically. Previously, we depended on other parties to perform updates without knowing if they were completed or not. Now we see live data updating as we go through the steps”.

Key documents such as design drawings or legal contracts can also be attached to the relevant request which becomes a central location for all information relating to the DBYD Enquiry and potential crossing of the TGP. Having live access to all information pertaining to a request is crucial when out in the field.

“My favourite feature, along with many in my team, is how X-Info DBYD Works connects with X-Info Connect and X-Info Maps. All three, update at the same time, which in the field, you depend on”, Matthew says.

Mipela GeoSolutions prides itself on working closely with our clients to design the best possible overall solution. This means really getting to know a client’s business – what systems are in place already – what works, what doesn’t – what can be improved and how a solution can be delivered within the client’s timeframe and budget.

We asked Matthew, what was his experience with Mipela’s Implementation Process and ongoing support, “Right from the start Mipela asked what direction or process we wanted and where we thought we should be, and then it was all about getting us there. Katie Dick and the development and support teams, were, and still are fantastic. With all of our requests there was a ‘can do’ attitude, nothing was ever an issue.

“To see where we have come from in six months, and the products we now have at our fingertips, is great. We already have third parties and contractors asking about the products they see us using and we gladly tell them”.