Mipela’s process improvement Kamapin Project

Back in August 2021, Mipela commenced an internal project to eliminate complexity and manual process across the teams in order to become more efficient and proactive, add more value to our clients and allow us to scale. This project has become known as the Kamapin Project (Pidgin English meaning is to start, to reveal, to improve and to develop).

Before commencing the project, we analysed the changes happening for business globally due to the ongoing pandemic and determined how we might make use of this pivotal time for change in our own workplace.

The project follows the simple and transparent process of:

  1. Assess the current People, Processes and Systems
  2. Engage with relevant internal stakeholders to determine where there might be opportunities for improvements
  3. Ensure all possible improvements meet the Triple R criteria – Are the improvements Responsive, Reliable, Repeatable?
  4. Implement changes as agreed with internal stakeholders
  5. Monitor the progress of changes and make minor changes where needed.

The Kamapin Project has already resulted in major automation of critical systems and processes related to the client lifecycle, streamlining how we work with our clients. It will continue to work through process improvements of different areas of the business until the first phase is completed in June 2022.

Whilst everyone at Mipela is participating in the project, it has been facilitated and driven by Adam Herbert and Mia Slattery. Together they are ensuring the ongoing momentum of the project.

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