Challenge:

Epic Energy have over five infrastructure assets located in three states of Australia, which meant managing Dial Before You Dig (DBYD) enquiries in an efficient, consistent and uniform manner was a challenge.

Solutions:

X-Info DBYD has provided Epic Energy with an automated solution to manage all of their enquiries from a central location.

Result:

Not only has X-Info DBYD improved efficiency in Epic Energy’s business, but the risk of damage to their assets has been reduced, providing double protection.

Epic Energy

X-Info DBYD provides double protection for Epic Energy’s assets

Epic Energy is one of Australia’s largest gas transmission companies supplying gas to major electricity generators, gas distribution companies and industrial users.

With five infrastructure assets located in three states of Australia, managing Dial Before You Dig (DBYD) enquiries in an efficient, consistent and uniform manner was proving to be a challenge.

With over 3,000km of pipeline to manage, processing enquiries manually meant a time-consuming process prone to errors. Epic Energy faced the risk of not generating responses within an acceptable time, along with the risk of potential asset damage.

X-Info DBYD has provided Epic Energy with an automated solution to manage all of their enquiries from a central location. All enquiries are processed from a single server location, reducing infrastructure costs and improving data accuracy.

Responses to DBYD enquiries are consistent and controlled, requiring little staff involvement, meaning staff can focus on other critical business issues.

Not only has X-Info DBYD improved efficiency in Epic Energy’s business, but the risk of damage to their assets has been reduced, providing double protection.