A word from the Boss

Welcome to our 2021 Spring newsletter

Service Enhanced Solutions to accelerate your ESG Program

In this edition we provide a sneak peak of the X-Info Connect v6.2 release, ARTC’s rollout of X-Info DBYD suite and an update on new features available in X-Info Plans Management.

The energy and infrastructure sectors are at a point of inflection. Global events such as COVID-19 and a supply and demand unbalance are providing a challenging environment for companies, management, and technical teams on the frontlines. History proves that technology innovation accelerates when disruptive events occur.

How we look to develop a sustainable environmental, social, governance “license to operate” are each a significant objective. There’s never been a more important time for business to show stakeholders their human side. Not with words, but through actions. By doing the right thing and by delivering positive experiences for their internal and external stakeholders is we believe 100% about people.

Mipela GeoSolutions commercial-off-the-shelf Solution-with-a-Service allow you to focus on the lifecycle of your Service and Assets utilising our innovative X-Info suite technology to capture, measure and report on your daily activities with the view to optimise and continuously improve with technical assurance.

In closing, I would like to acknowledge and welcome one of our most recent new clients ARTC to the Mipela family.

Please reach out to us if you have any questions, let us know what we have done well or not so well in these last three months. It goes without saying that we take nothing for granted and are grateful for your ongoing support. We look forward to continuing our purpose of “connecting people with information”.

From all the team at Mipela GeoSolutions, stay safe!

Hayden McDonald
Founder and Managing Director

ARTC implements X-Info DBYD suite as their automated response system

ARTC is a vital part of the transport supply chain for Australia with a 8,500 km rail network across five states and working with rail operators to provide access to rail for business and producers across Australia.

Earlier this year, Australian Rail Track Corporation (ARTC) contacted Mipela to discuss automating their Dial Before You Dig (DBYD) responses.

Being a DBYD member, ARTC up until this point had been manually responding to each enquiry.

The business required a fast and reliable response system that directed all enquirers to seek authorisation before breaking ground within a radius of the rail corridor.

Ensuring timely responses provides ARTC with visibility of these enquirers’ requests in the interactive map on the X-Info DBYD suite dashboard.

ARTC now have a responsive and reliable system working 24/7 providing peace of mind.

Beware the Spreadsheet

If you’re managing your stakeholders on spreadsheets, you’re putting your project at unnecessary risk.

Spreadsheets have poor security for often important information and data quality can easily be compromised by user error or inputting of replicated data. Version control can be a nightmare and this also puts the integrity of your data at risk. This is especially the case when you have multiple people accessing the same spreadsheet. There is also a strong inability to track who makes changes or deletions – intentional or otherwise.

Designed to be more of an accounting tool than a data repository, spreadsheets don’t have great search and collate capabilities. Reporting is tedious – pulling a report from a spreadsheet is like pulling teeth!

Often stakeholder management professionals are more right brained than left – not very methodical and process driven. Basically, stakeholder management professionals aren’t suited to using spreadsheets.

The time it takes to enter and re enter information into a spreadsheet is costly and takes stakeholder management professionals away from their core role – engaging with stakeholders.

Mipela recently released a stakeholder management solution that is quick to deploy simple to use. X-Info Stakeholder Management is a commercial-off-the-shelf product that provides you the ability to capture, find and report on all stakeholder interactions. Send us your user details and existing information in templates we provide you and we’ll get you up and running in just a few days. From there you can add additional functionality to the solution as you need to by utilising our Technical Support Contract (TSC) or bundles of TSC hours for more detailed enhancements.

There’s more info available here on our website.

Contact our Client Success team for more info on +61 7 3252 5589 or info@mipela.com.au.

If you are breaking ground out in the field – we have you covered!

X-Info Plans Management is a web based app that automates the collation of your incoming DBYD responses.

With X-Info Plans Management, you simply lodge your enquiries with DBYD, then receive a single notification to let you know all responses are ready for viewing through the X-Info Plans Management app where your staff can access all maps, documents and associated communications.

X-Info Plans Management now has a new tab called Plans Management Field Portal specifically designed for field workers to view on their smart device.

This new tab allows easy viewing for field crews to quickly search and retrieve all the responses to the DBYD enquiries that they have lodged. All information is made available in an easy to view format and there is no chance mixing up responses from another job, we have filed them all together. One enquiry gives you all the responses, letting you get on with the job.

Once open, you can share a PDF response vie email, text or any other messaging service to external parties by using the forward option at the bottom of the screen.

There’s more info available here on our website.

Contact our Client Success team for more info on +61 7 3252 5589 or info@mipela.com.au.

Product Update – X-Info Connect v6.2 release

Mipela GeoSolutions have just released the latest product versions for X-Info Connect and X-Info WebConnect. Version 6.2 of X-Info Connect and X-Info WebConnect contains a large amount of great new features, which include:

Open Records After Capturing

Capture activities can now be configured to display the record or data captured when complete. This is a valuable feature that can enable continuous workflow for users. The object relating to the data will be displayed once the User selects done for the activity.

Website/URL access within an Activity Layout

A website control can be added to an activity layout to display a defined URL within the layout. When the activity is displayed in the layout, Users can actively use the website, providing access to other external information.

Editable Rich Text Fields supported in X-Info WebConnect

Rich text fields used in an Activity are now editable within X-Info WebConnect. This allows the data captured access to styling and formatting tools along with adding images and tables.

Multiple Sort Columns in Searches

Search results can be displayed by multiple sort ordering. Configuration of search results allows one or more fields to be selected to define sort order of results.

Export Tables and Lists to CSV

Search result lists and data displayed in a table can be exported to a csv file for external use. This is available as a button (for search results lists) or within the right click context menu. All columns and records displayed within the table, including additional pages, will be saved to a csv file.

Drag and Drop Emails to Add as Communications

Emails from Microsoft Outlook can be added as communications to capture activities using drag and drop functionality. When configured, Users can step through a workflow that allows an email to be dragged into a communication capture. This will add all relevant communication details such as Subject, Description and Attachments automatically.

Create and Send Bulk Emails

This feature enables workflow from start to finish to search and select one or many contacts, review and edit an email subject and body that has been predefined from a template, using a rich text editor, preview the email and communication that is created as a record, edit individual emails within the bulk selection and send the emails. A configurable communication is created that records the email action sent to the recipient/s for each contact.

Our Client Success team will be in touch soon with more information and to offer demos of these new functions.

Tips and Tricks – More about X-Info WebConnect Activities

Q1: What are Activities in X-Info WebConnect?

A1:  Activities are the common things a user does, such as find a land parcel, add a communication, complete an assigned task, add a new contact or update contact details and assigning jobs to users. They can be customised for particular Users and Groups, so Users only see and access the information relevant to them.

With the use of Activities, we can set up overviews, dashboards, reports as well as design activities for specific users to manage their processes and workflow.  This makes their daily tasks more simplified by removing the additional steps and information that isn’t needed to be seen.

Activities include Open, Search, Capture and Overview. Activities can be global, which can apply to all objects and data within the connection, or contextual, which only apply to the relevant object when it is selected from a global activity.

Global Activity

Global Activities are activities relevant to all objects and data within a connection. These activities are displayed in the activities panel. When a global activity is selected, the data is displayed in an activity tab.

Example of a Global Overview Activity – Project overview

Example of a Global Search Activity – Find property (with navigation tools and contextual activities)

  1. Activities can be folderised into logical groups such as Search and Add.
  2. Navigation tools and contextual activity buttons display along the top of the record.
  3. An example of the new interactive Maps activities available in X-Info WebConnect, showing property details including layers made up of internal and extetrnal data and datasets.
  4. Contextual activities can be included as buttons within the layout for easy access.
Contextual Activities

Contextual Activities refer to things that can be done for specific object types (projects, entities, linked entities, contacts, associated contacts, communications etc.), eg. updating or completing a communication or making changes to a current contact.

As per the above diagram, these activities are displayed as a button in the toolbar when the related object is selected.

Example of a Contextual Capture Activity – Add a site visit

Example of a Contextual Search Activity – Find communications

Q2. What are Navigation Tools?

A2. Navigation tools allow you to:

  • Go back and forth between pages
  • Go up and down a list
  • Print the record/page you’re currently in
  • Save changes you’ve made to the record
  • Undo any changes you’ve made (this will take you out of the record completely and abandon any changes made).

Q3. Should I be using a certain browser for X-Info WebConnect?

A3. We recommend using Google Chrome or Microsoft Edge for X-Info WebConnect for optimal performance.

Q4: What if I don’t have any Activities set up, or I want to make changes to my existing ones?

A5: Please log a request with Mipela Support to arrange this for you.

If you would like further information or assistance please contact the Mipela Support Team at support@mipela.com.au.

Something GISSY – Geospatial vector file extensions

We all LOVE GIS data. “Everything happens somewhere”. But what happens when you get some really cool “data” for your project, eg. Roads.gpx? What is a .gpx file? The following is a quick 101 summary of some common vector file formats.

Shapefile (ESRI)

A shapefile actually consists of several files.

Mandatory

  • .shp file containing the feature geometries
  • .dbf file containing the attributes in dBase format
  • .shx index file.

Optional

  • .prj which contains the projection information
  • .xml is the associated metadata.
  • .sbn is the spatial index for optimizing queries.
  • .sbx optimises loading times.

If you ever receive a .shp only you will need to request that all three  files are sent in order to use the data. Recommended that the .prj is also mandatory.

.tab file (MapInfo)

MapInfo .tab files are a proprietary format for MapInfo software. Similar to shapefiles, they require a set of files to represent geographic information and attributes.

  • .dat files contain the tabular data associated as a dBase .dbf file
  • .id files are index files that link graphical objects to database information
  • .map files are the map objects that store geographic information
  • .ind files are index files for the tabular data.

Back to our “Roads.gpx”… which is a .gps Exchange format.

See https://gisgeography.com/gis-formats/  other common vector types.

If all else fails, a Google search can usually uncover some less common formats.

Staff updates

Welcoming Bryson Bowers – Business Development Executive to the Client Success team

Bryson brings a wealth of global knowledge and experience to Mipela. Originally from British Columbia in Canada, Bryson worked alongside a Peruvian company planning a natural gas pipeline to supply a rural town in the mountains, prior to moving to Brisbane.

Bryson has a Masters in Global Business from the University of Victoria in Canada.

Prior to his current career, Bryson was a professional cyclist, travelling around the world, competing in international races such as Tour de Taiwan, where he placed 46 in 2008.

Bryson and his wife bought their two rescue dogs with them from America and are expecting their first child (literally) any day now.

When he is not working, he is usually enjoying the sunshine and cycling either on the road (or trails) and has also begun rock climbing as a new sport.

Bryson is a great conversationalist and real people person at heart and his new role at Mipela combines his interest of the energy sector and working one on one with clients to provide helpful solutions for greater client success.

OLDER POSTS

The following posts are from previous newsletters.

A word from the boss

Empowering people to identify insights

Welcome to our 2021 Winter newsletter.

The last quarter at Mipela has seen a significant number of our Client Success, Solutions, Support, Product teams working diligently in the Dial Before You Dig space as we prepare with our Clients to cutover to the AADBYDS new Referral Service of the Future on 1 July 2021. I personally would like to thank everyone involved internally at Mipela, externally with our Clients and the Association for the collaborative team effort that has been undertaken to ensure this national service can continue to assist in preventing damage and disruption to Australia’s vast infrastructure networks which provide essential services (power, gas, water, telecommunications) we use every day.

This important project has made me think about how do we make more accurate decisions? We have tasked our teams with constantly improving and innovating different aspects of the organisation, from operational efficiency and client experience to actual performance. The constant hurdle is uncovering where untapped value lies to further innovate. To achieve this, we have tried to create an environment with no judgment or opinions on data. Using data to communicate our progress or highlight where we are missing information, to do our daily activities, helps to uncover areas of real potential and, once rectified, improves the experience for everyone. In doing so we have had to communicate candidly to ensure everyone understands the shared goals we are looking to achieve for a successful project.

June sees US going the extra distance in our 11th year of supporting the MS Brissie to Bay in our #projectMAD “30 Day Challenge”. Our team of 54 MAD participants from Mipela, Partners (DBYD Qld, ISGQ, MC Global, Powered, Sentanil Systems), Suppliers and Colleagues have committed to a virtual trip of 25,000km (one kilometre for each person in Australia that has MS) around the coastline of Australia #makeeverykmcount raising awareness of Multiple Sclerosis and funds to MAKE A DIFFERENCE for those living with this debilitating disorder. Thank you to everyone who us supported us to date in raising $46,744 is very humbling considering the times we face. For those interested in our journey to date click on this link.

Please reach out to us if you have any questions, let us know what we have done well or not so well in these last three intensive months. Personally, for me it has been a time to be reflective, adaptive and I want to continue to be proactive. It goes without saying that we take nothing for granted and are grateful for your ongoing support.

From all the team at Mipela GeoSolutions, stay safe!

Hayden McDonald
Founder and Managing Director

When community focus is key to the success of your project

The Walcha Energy project is located around the town of Walcha, located in the New England tablelands, approximately 55km south of Armidale in New South Wales. The Walcha Energy Project combines solar and wind energy generation with pumped hydro and battery storage to provide a sustainable and reliable source of renewable energy for NSW. Its generation potential is equivalent to 15% of NSW’s electricity demand.

They are committed to reinforcing a strong sense of community and is focussed on delivering a project that produces benefits for the whole community and wide New England region.

In August 2019 Walcha Energy approached Mipela, looking for a stakeholder management solution. A few weeks later Mipela implemented X-Info Suite to provide a web based solution that can manage stakeholders, property information, agreements and associated commitments and associated interactions. Users are also able to capture data in the field using the mobile data capture app, X-Info Aware.

While the conversations with landholders in the region had been underway for more than seventeen years, the engagement initially was quite informal and spreadsheets were used to capture interactions and relevant information. Now all information, including the historical information already captured, is available from one source in X-Info Suite and can be used for several different purposes including tracking stakeholder interactions, sending bulk communications, geospatially capturing data and managing commitments.

“As the project progresses, we continue to increase our functionality within X-Info Suite, establishing additional automated reports, mobile data capture forms and activity workflows to work smarter, not harder,” said Mark Waring, Director of Walcha Energy.

Walcha Energy are focussed on making sure the local community understand the positive impact and benefits of the project. By capturing landowner, stakeholder and interaction information now, it will ensure its future use is high value in ensuring their social license to operate aligns to Walcha Energy’s vision to deliver a holistic, flexible and authentic engagement process with all landowners and community stakeholders.

How Gladstone Area Water Board saves time processing permits using X-Info DBYD suite

Back in 2013 Gladstone Area Water Board (GAWB) were one of Mipela’s first clients to utilise the Works Management module that is associated with the Dial Before You Dig process.

Works Management module is an optional module that compliments X-Info DBYD suite by automating the management of permits. It provides a seamless workflow solution to view, action and report inquiries that have authority to conduct proposed works in the vicinity of the Client’s infrastructure from X-Info DBYD suite for the Client’s “Permit to Work” processes.

X-Info Works Management module is integrated into the same dashboard as the Client’s current X-Info DBYD suite portal.

This module can be applied to works in specific areas such as road reserves or high risk assets.

Tina Underwood, Technical Officer – GIS and Drafting at Gladstone Area Water Board said, “The Works Management module has provided so much value to our business. Not only does it automatically filter out the DBYD responses that will not require a permit, but the workflows also make sure that the permits are processed in accordance with the procedure, meaning no one drops the ball and no application is missed.”

“And it’s all there in the same system, along with any captured communications, contact details and associated documents. It’s the perfect audit trail.”

In early 2020, Gladstone Area Water Board further enhanced its permit management by introducing the use of mobile data capture app, X-Info Aware to the process. This app allows the inspectors to receive and respond to tasks assigned to them in real time, mitigating the need for paper forms. Following an inspection and approval, the permits can be automatically issued via email to the nominated person.

What’s new? Product update

Mipela GeoSolutions are releasing the latest product versions, available from 30 June 2021.

 

 

Version 6.1 of X-Info Connect and X-Info WebConnect contains some great new features, which include:

Capture Forms Accessibility for Non-Registered Users

Simple web forms to capture data is available for non registered users. This means external users can access forms to record and submit information without the need to login. The forms can be accessed by defining public settings for capture activities or sending an accessible link in an email. This is an ideal tool to capture stakeholder feedback.

Seamless Imagery Support

Any maps displayed in activities can now use seamless spatial data layers to display raster imagery as one layer. This results in efficient storage and uniform delivery of imagery.

 

 

Significant software changes for version 6.1 of X-Info Maps and X-Info DBYD suite have been made to accommodate the new Next Generation DBYD Referral Service.

Compatibility with Next Generation DBYD Referral Service

From 1 July 2021 the Association of Australian Dial Before You Dig Services (AADBYDS) is changing technology provider for the Next Generation DBYD Referral Service. The Next Generation DBYD Referral Service will be delivered by Esri Australia’s SmarterWX Sentinel application via the 1100.com.au website. Several changes to the X-Info Maps and DBYD software have been made to support this new service.

Seamless Upgrade

Upgrading from previous versions of X-Info Maps to accommodate the Next Generation DBYD Referral Service will be seamless by utilising an upgrade executable to handle field changes within X-Info DBYD suite configuration. For X-Info DBYD suite clients using X-Info Connect for their DBYD workflow beyond the automated responses, a X-Info Connect database upgrade utility is available to accommodate these changes.

Some other key features included in this version include:

  • Webhook support – Support for the SmarterWX Sentinel webhook to enable data to be delivered in real time
  • Next Generation DBYD Referral Service API – Utilising the new platform API by sending the response via the API
  • Enhanced multi threading – Multi threading improvements will be developed for email and web hook reading and processing
  • EWS Authentication – An additional email authentication method for DBYD email
  • Extended Browser Compatibility – Chrome and Edge web browsers are now supported for the administration console to configure both X-Info Maps and X-Info DBYD suite projects.

Tips and Tricks – X-Info WebConnect

 

Q1: What do Activities look like in X-Info WebConnect?

A1: Activities in X-Info WebConnect provides users with easy access to the common processes or tasks they use X-Info Connect for but through a browser based portal. Activities cover common tasks such as finding a property or work request, adding a communication, updating contact details and assigning jobs to users.

With the use of Activities, we can set up overviews, dashboards, reports as well as design activities for specific users to manage their respective processes and workflow. This makes their daily tasks more simplified by removing the additional steps and information that isn’t needed to be seen. Users only see what they need to see to perform their role.

1. Activities can be folderised into logical groups such as Search, Create or Report

2. Navigation tools and contextual activity buttons display along the top of the record

  • Navigation tools allow you to:
    • Go back and forth between pages
    • Go up and down a list
    • Print the record/page you’re currently in
    • Save changes you’ve made to the record
    • Undo any changes you’ve made
  • Contextual activities are designed and built in collaboration with you, to best suit your individual business and workflow processes

3. Contextual activities can be included as buttons within the layout to maintain a simple and intuitive user interface.

Q2: Am I able to print from X-Info WebConnect?

A2: Printing is available for Search results, object layouts and overviews. The print button is enabled in the toolbar when printing is available. Some layout elements may not be printable, such as buttons and pop up windows. A print preview or .pdf will be generated in a new tab or can be opened in a .pdf viewer, depending on the browser being used.

Printing from Search results

Example of a .pdf in print preview mode

Q3: Should I be using a certain browser for X-Info WebConnect?

A3: We recommend using Google Chrome or Microsoft Edge for X-Info WebConnect for optimal performance.

Q4: What if I don’t have any Activities set up, or I want to make changes to my existing ones?

A5: Please log a request with Mipela Support to arrange this for you. We can also teach you how to create Activities if you’re a power user.

If you would like further information or assistance please contact the Mipela Support Team at support@mipela.com.au.

Update on DBYD service

Your X-Info DBYD suite portal – now with interactive maps

This exciting update to your X-Info DBYD suite portal provides a fresh approach and a simplified way to view your data. Spatially search for data and display results in an interactive map using the map search option on your dashboard.

Interrogating DBYD data has never been so easy, choose a street name and zoom in to see what enquiries have been made on that street.

The hover feature displays the sequence number and the enquirers name, click on it and go straight to the enquiry page to view all of the details.

More so than ever before, X-Info DBYD suite is delivering data in different ways to support our clients with an easy to use and informative portal. Mipela keep improving, to deliver you a fully maintained service that can be combined with Permit and Works Management options. X-Info DBYD suite forms one part of a larger solutions for our clients, proving automation for repetitive tasks where reliability is key.

Mipela delivers more efficiencies to APA Group

APA is a leading Australian energy infrastructure business. The company has been a client of Mipela since 2002 when X-Info DBYD suite was first implemented to initially protect its Queensland transmission pipelines. Since that time Mipela have worked closely with APA Group to automate many business processes including land, stakeholder and third party works management, safety management studies and of course Dial Before You Dig automated response system – to name just a few.

As Mipela continually develops and evolves its software, there are often opportunities to optimise and further automate existing business processes. This was the case in a recent project that was undertaken to reduce the large number of changesets and simplify the current workflows for all of APA Group’s National third party works and DBYD assessment processes using X-Info Connect Activities.

Mipela were able to provide APA Group with a proof of concept which assisted in getting early adoption of the proposed changes with key stakeholders and clear benefits realisation. During the project, an agile approach was taken to test for business process improvement and data management, contributing to a well run project and excellent outcomes for all involved.

“Searching encroachments now is much easier and intuitive for users. It has reduced workload for each team member by 1 to 1.5 hours a day,” said Rae Wood, Team Lead Infrastructure Protection Services. She added, “The time it previously took to process and manage DBYDs assessed as encroachments has significantly reduced, resulting in an average time savings of 37% for that assessment type.”

Manager Infrastructure Protection, Engineering and Planning, Ross Larsen said, “This was a well run project that has delivered great results for APA Group”.

Helping protect Queensland assets is at the tip of your fingers

Earlier this year, Dial Before You Dig Queensland, in conjunction with Construction Skills Queensland, delivered a new safety initiative for its Queensland Dial Before You Dig members. This initiative, called the Infrastructure Damage Incident Gateway (IDIG) is a data capture and benchmark reporting tool aimed at quantifying asset damage to its members.

IDIG is a tool that enables users to submit asset damage information for analysis and reporting purposes, allowing this information to provide important focus on minimising future damage. The aim of IDIG is to reduce damage to infrastructure assets through proactively providing a clear focus for targeted damage prevention campaigns.

IDIG has several user interfaces, based on what, where and how a user wants to access the system. For field workers there is a mobile app that can capture damage and associated information such as photos, video, or GPS locations or a browser based portal that can also be used on any device – in the field or in the office. IDIG can also work in areas with no internet connectivity, cleverly caching data on the device and automatically sending it through as soon as the user returns to connectivity.

Under the hood IDIG sits on Mipela’s X-Info Suite software, delivering an easy to use and intuitive user experience. The configuration of this solution is similar to the Australian Pipeline and Gas Associations’ Pipeline Incident Database and the Australian Association of Dial Before You Dig Services’ Infrastructure Damage Reporting System but it takes it to the next level with its mobile data capture app.

“The team at Mipela were instrumental in providing valuable experience to support the development of this solution,” said Dial Before You Dig Queensland’s Utility Liaison Officer, Alison Sharkey. “This secure system is flexible in how it can be used and allows our Queensland Dial Before You Dig members to have a strong grasp on any damage reporting. IDIG is aimed at providing greater awareness, workplace health and safety and benchmarking to provide better damage prevention outcomes”.

IDIG is available to all DBYD Queensland members at no cost. For more information please contact Alison Sharkey from Dial Before You Dig Queensland directly.

Responsive engagement, requires intuitive interactions

Reflecting on 2020 seems like living in an era where the status quo has been thrown out the window, there is a need to be able to make good decisions, faster in our day to day activities. For our teams internally at Mipela we have been focused on asking lots of questions as a catalyst for figuring out what happens next. We should never assume before trying to connect the dots in what we promise, delivery and support for our clients. We have been continually looking to improve our processes by looking at what tasks we can automate using the X-Info Suite to, over time, be able to better understand any trends, in turn using that information to make better decisions. Our plan is this inquisitiveness and process improvement leads to better skilled specialists in our teams and solutions for our clients as our combined knowledge increases.

Managing Cultural Heritage across Barada Barna land

Barada Barna Aboriginal Corporation provide specialist cultural heritage and support services to corporations and individuals, particularly in the resources sector within the QCD2016/007 Native Title Claim area.

Mipela and Barada Barna have worked together on various projects over the years. Barada Barna recently contacted Mipela to provide a solution that would remove the subjectivity from cultural heritage management for their Native Title Claim area.

Mipela worked with Barada Barna to deliver a data management regime for cultural heritage that is technically sound and business based. X-Info Suite provides Barada Barna with risk reduction, improved coordination of field teams and cost savings not just in cultural heritage management but also in any other project component or process that might depend on cultural heritage clearance.

Field workers are able to capture information, photos, videos and audio recordings using our mobile data capture app, X-Info Aware. Any information captured in the field is immediately sent to a cloud hosted server and made available for consumption by all users of X-Info Suite. X-Info Aware also has an offline capability that captures the data point in time in remote areas with poor data connectivity, automatically caching the data back to the cloud hosted server as soon as the mobile device returns to mobile or wireless coverage. Using tools like X-Info Aware significantly expediates the notification and assessment of any cultural heritage finds.

Barada Barna Aboriginal Corporation’s Cultural Heritage body is Winnaa Pty Ltd. Winnaa currently does Cultural Heritage work for more than twenty mines, gas and exploration tenements over our country and employs approximately 15 traditional owners.

“With us moving to digital mapping and recording this will make the process of doing our Cultural Heritage surveys and Cultural Heritage clearance work more efficient and less time consuming as now we can have all our reports digital instead of paper copies. I believe this will make our Cultural Heritage process more streamlined and we can keep a closer eye on the mining and gas companies in our area,” said Graham Budby, Treasurer of Barada Barna Aboriginal Corporation.

As with its other cultural heritage clients, Mipela looks forward to an ongoing successful relationship where continuous improvements can be made to these processes into the future.

“The Power of Communication” – see your world from a new perspective

I am sure you will all agree 2020 has served as a real time experiment in the technology space, accelerating existing trends and disrupting today’s reality in everything that we do. We believe success in the New Decade requires New Perspective in how we Communicate and Engage with people. If you have large volumes of data, looking to improve the quality of information your teams need on a day to day basis or interested in how to make more accurate decisions, please contact us. We will be showcasing the hugely anticipated release of X-Info Connect v6.0, empowering people to identify insights reliably, increase the speed of communicating tasks and outcomes, allowing you to see your world from a new perspective.

Ever wondered how TransLink manage their Bus Stops?

TransLink is a division of the Queensland Department of Transport and Main Roads with management responsibility of adds, moves, maintenance and changes for more than 17,000 active bus stops across the State.

In 2018 TransLink invited Mipela to participate in a proof of concept to replace its existing, end of life Bus Stop Portal with a new Bus Stop Management System (BSMS). This solution required the ability to store, manage and allocate works on bus stop infrastructure and its corresponding components. The new BSMS would also include the additional functionality of being able to receive bus stop infrastructure upgrade funding applications from Councils and assess these applications via workflow with internal users.

Challenges

The incumbent solution was end of life and unsupported, so timing in delivering the new solution was of the essence.

The TransLink project team had existing business based roles to perform whilst also being committed to the project. This coupled with the part time nature of some of their subject matter experts, timing and effective communication was key. The project adopted changes to optimise the engagement opportunities with face to face workshops proving the most effective.

Solution

TransLink’s new BSMS has delivered the required functionality with the flexibility of being able to improve existing processes and adopt a continuous improvement approach to how the team works.

The new system has allowed TransLink’s BSM team to bring on board new Councils and bus companies across the State.

Users can easily access the information they need to perform their jobs in an intuitive, browser based portal.

Interactive mapping functionality allows users to quickly drill down to the area they are interested in and access the relevant information without trolling through lists of irrelevant data.

The mobile data capture app, X-Info Aware has introduced the ability for users to capture information in the field and share in real time with the BSM team in the office. This significantly reduces the maintenance time if there is an issue and improves turnaround times for repairs and installations.

Contractors, bus companies, Councils, and other relevant parties can easily gain access to their relevant data via a browser based portal.

Reporting is automated either through scheduled .pdf files that are emailed to nominated personnel or real time dashboards that show what each user need to see in order to perform their role and meet their targets.

Results

The flexibility of this project was a result of a true ongoing partnership between the TransLink BSM team and the Mipela implementation team. The lines of communications were always open and are still well utilised.

The BSMS project has delivered well and truly above the functional and non functional requirements of the project. Workflows were streamlined as the project progressed, whilst still delivering on the core requirements.

The end product is a highly flexible system that the BSMS will continue to configure to improve their existing processes and workflows.

Managing contaminated land compliance

Mipela recently rolled out a solution to automate and manage contaminated land compliance and reporting using X-Info DBYD suite’s Works Management module to the City of Sydney. This solution adds an additional layer (pardon the GIS joke) of protection to human safety and the environment in and around contaminated sites.

The solution uses spatial data to automatically identify excavation risks near or within known contaminated land sites. Once identified, the respondent automatically receives an email confirming they are within the buffer zone for a known contaminated land site and are provided with a detailed site plan, Environmental Management Plan (EMP) and Site Audit Statement (SAS) – all within just a few minutes of them lodging their Dial Before You Dig enquiry.

This sort of workflow automation that can be used for all types of environmentally sensitive sites like:

  • Contaminated land (PFAS, PCBs, etc.)
  • Hazardous disused assets (eg. decommissioned asbestos pipes, tanks)
  • Ecological regeneration sites
  • Natural ecological hazards (eg. acid sulphate soils, toxic weeds, invasive species).

To find out more, contact our DBYD specialist, Neil Aikman on 0490 026 231.

APGA moves Pipeline Engineers Competency System (PECS) to a a new platform

Further to our recent article in the previous newsletter about the Australian Pipeline and Gas Association (APGA) moving its Knowledgebase to X-Info Suite, we are delighted that the Pipeline Engineering Competency System (PECS) is now also available on the same platform.

Now, when APGA Members log on to the X-Info Suite platform where the APGA Knowledgebase moved in July, they will see in the dashboard that the PECS can also be accessed from this location.

All the information on the PECS, including the onshore and offshore competency standards libraries, the tools and resources, information about registering as an Oil and Gas Pipeline Engineer and other supporting information is now available on the new platform.

Access to the new platform will be via a link on the APGA website, either on the Knowledgebase page or the PECS page.

“The PECS platform is now the single source of truth for the PECS,” said APGA CEO Steve Davies in an email to members. “The competency standards in the PECS are reviewed over a five-year cycle, so please check frequently to make sure you have the current version.”

“Another new feature available via the platform is the ability to download the master lists of competency standards. These are downloaded directly from the database so are always up to date.”

“Doing the right thing”

With COVID19 restrictions lifting around Australia, our teams are still working from home and recently been heading into the office one day a week for product planning, reviewing work in progress, solution implementation projects, system efficiencies, lesson learnt sessions and the opportunity to reconnect with colleagues has been greatly appreciated by all. When decisions are made with respect to any of these initiatives and their impact, we will communicate them as soon as we can.

June saw US going the extra distance in our 10th year of supporting the MS Brissie to Bay in our #projectMAD “30 for 30 Challenge”. Our team of 57 MAD participants from Mipela, Partners (DBYD Qld, ISGQ, MC Global, Powered, Sentanil Systems), Suppliers and Colleagues committed to a virtual trip of 25,760km around the coastline of Australia #makeeverykmcount raising awareness of Multiple Sclerosis and funds to MAKE A DIFFERENCE for those living with this debilitating disorder. To check on how they went, read the article further through this newsletter.

Please reach out to us if you have any questions, let us know what we have done well or not so well in these last three intensive months. Personally, for me it has been a time to be reflective, adaptive and I want to continue to be proactive. It goes without saying that we take nothing for granted and are grateful for your ongoing support.

Systematising pipeline risk management

Australia’s largest gas pipeline network owner and operator, APA Group is responsible for more than $21 billion of energy assets across Australia.

Under Australian Standard AS2885, APA Group are required to conduct Safety Management Studies (SMS) on all pipelines to ensure compliance and that key management personnel are fully informed of the operational risks associated with the operating assets.

In 2018, APA Group started using Mipela’s X-Info SMS suite to automate this process. X-Info SMS suite is specifically designed to provide pipeline owners with a comprehensive system that can manage their tasks associated with the operation, maintenance, suspension of operation, decommissioning and abandonment along with all their proposed transmission pipeline asset projects AS2885 workflows, quality control and reporting. Where a threat is identified as “credible” and failure is possible, the risk must be managed to ALARP (As Low as Reasonably Possible). X-Info SMS suite guides participants through an Initial Risk Assessment workflow and Residual Risk Assessment to reach ALARP.

Since that first project, APA Group have completed 12 workshops for more than twenty pipelines using X-Info SMS suite. The design SMS workshop for the Western Outer Ring Main project (Victoria) was the latest to be undertaken. APA Group have also loaded over 300 pipeline assets into the SMS database in preparation for the next round of workshops.

“Using a proven methodology and sound system like X-Info SMS suite not only saves a considerable amount of time from study to study but the automated reporting and reminders are critical in managing any identified threats,” said Phill King, Manager Systems and Assurance at APA Group. “Being able to quickly reference and analyse the status of our threats enables us to also to better resource plan and minimise the risk for all,” King added.

Moving forward, the next steps in the APA SMS story is to plan and “flatten the curve” for the upcoming SMS reviews.

The APGA Knowledgebase has moved to a new platform

The Australian Pipeline and Gas Association (APGA) has moved its Knowledgebase to a new platform – ours!

As part of a strategic move by APGA to consolidate its applications, the following membership systems – Knowledgebase, Pipeline Engineering Competency System (PECS) and Tools/Resources will join the Pipeline Operators Group (POG) incident database using Mipela’s X-Info Suite. Users will be able to access these tools from links on the APGA website via a secure browser based portal.

“The new platform offers easier operation and straightforward searching for APGA members on a more robust platform,” APGA CEO Steve Davies said in an email to members. “Building and supporting industry capability is one of APGA’s strategic aims and has been our core business for more than 50 years. The APGA Knowledgebase is the central location for APGA technical material.”

“The APGA Knowledgebase is the first section of what will eventually become the central point for accessing APGA technical material. The next section to be transferred will be the APGA PECS which will happen later this year. We are excited to be able to make this material available on a purpose-built platform.”

The Knowledgebase is a major reference recourse for the pipeline industry, collecting knowledge, experience and lessons learned over decades. It contains more than 1,600 items of technical and other information from seminars and conferences in the pipeline industry, as well as working documents from major projects, collected over many decades. It has become an important reference for members working on projects or who simply have an interest in the technical aspects of the industry. It is easily searchable via a number of search terms.

These are challenging times

These are challenging times and things are changing rapidly. As a business we are taking on the challenges of COVID-19 just as we would our purpose of connecting people with information.

Mipela GeoSolutions has given us many things. Persistence, Team and Fun and it has also given us you – an incredible community and without you, there is no US! Whatever your current predicament, we wish you the strength to get through this.

Our priorities continue to be the safety, wellbeing and health of our team, the communities we live in and to ensure the continuity of our operations, support and essential services for our clients.

Our approach will be to follow the Health authorities, official Government advice and recommendations and exercise caution and common sense to take measures to minimise spread, protect everyone’s health and maintain operations as we work our way through it and the situation improves.

For US it’s business as usual, with all of our staff working from home. Our teams, suppliers and valued partners are operational with multiple contingencies in place to deal with the changing circumstances. Overall, we anticipate the nature of engaging support (email, phone and ticketing) and the capacity of support, along with our hosting services to remain unchanged. We’re also using the time to continue our push of the product development of our X-Info Suite, innovative solutions and iron out any kinks in our client experience so we can come back stronger when the challenges that we all currently face subside.

Please reach out to us if you have any questions, queries, concerns or just want a chat. Keeping up our communications in these times will be critically important. We are here for you always and grateful for your ongoing support.

From all the team at Mipela GeoSolutions, stay safe!

Experience really counts when it comes to stakeholder management

JLL Infrastructure Advisory are a leading provider of niche land and property approval services to the energy, transport and communications sectors. They reduce approvals risk for projects and secure the requisite land approvals when access to land is required to develop projects.

Working on behalf of a large state based energy company, JLL sought assistance from Mipela in providing a suitable land access management solution to assist with a large lineal asset project.

Whilst members of the JLL team have been exposed to Mipela’s X-Info Suite through several mutual clients over the years, this was a first project directly between JLL and Mipela. Getting the structure of the project and an agreed plan in place was a key success factor to this project being delivered on time and on budget. Having a flexible client and an agile implementation approach resulted in functionality being delivered within the solution that was well above the clients’ expectations. This, in turn, lead to an additional project phase, specifically focusing on stakeholder management, being added to the project.

JLL Infrastructure Advisory’s Head of Infrastructure, Jamahl Waddington said, “The team at Mipela made this project easy. We were able to engage with the Mipela team both in person here in Adelaide or online. I was particularly impressed by their ability and flexibility in integrating with various data sources, mitigating the need for users to have to access multiple applications to do their job.”

Projects like this often include several groups of users from other companies who are all working on the same project. By being able to easily configure X-Info Suite to ensure that Company A only gets to see what Company A requires to see in order to conduct their role in the project was critical.

“Property access and acquisition negotiations can be of a highly a sensitive nature and being able to secure certain information can be critical to the success of the project,” said Waddington. “Mipela’s obviously experienced team were also able to provide valuable insights into best practice relating to land access.”

“We look forward to using X-Info Suite on this project and hopefully others in the future.”

City of Greater Dandenong implements DBYD automated response system

Late last year the City of Greater Dandenong contracted Mipela GeoSolutions to provide them with its Dial Before You Dig automated response system, X-Info DBYD suite. The Council had just become new members to the Dial Before You Dig Association in a move to better protect their assets.

The Council required user authentication using Azure Active Directory over OAuth2, a new function that Mipela offers its clients. Having its own product development and solution specialists inhouse enables Mipela to be able to continuously improve its offerings in this manner, offering these new features to all clients once they have been released.

Ensuring communication channels are open through a dedicated project team is one of the key measures of success in this project running as smoothly as it did.

“The Mipela team were proficient and experienced in guiding us through the Dial Before You Dig automation process. We’re new to this and having that level of support and expertise made the transition a smooth one”, said Milind Joshi, City of Greater Dandenong’s GIS Coordinator. “They were able to coordinate with our ICT team to ensure the Active Directory authentication was established with a minimum of fuss.”

“From a Mipela perspective, it’s always great to hear back from a happy client that their project has gone so well”, said Karen Thompson, Mipela’s Client Success Team Lead.

The City of Greater Dandenong can rest assured its underground assets are much safer now with Dial Before You Dig and X-Info DBYD suite.

Some days are great, some days are good, some days are bad

With work I am sure you will agree, some days are great, some days are good, some days are bad – we’ve all been there. I thought I would share some thoughts on how to be more productive using technology, with the aim to be working smarter, instead of harder:

  • Focus on Systems Instead of Goals – systems are the best way to progress since they reward effort and we can control all the variables
  • Track and Measure Output, Not Input – we need to have a sense of direction in those efforts, to know what we are trying to accomplish, a system is an ideal way to control how to achieve an output
  • Live by the 80/20 Rule – helps you gain clarity on what is truly important to sustain innovative work
  • Automate Repetitive Tasks – means more time to focus on creative and productive work
  • Be Data Driven – allows you to focus on the facts and eliminate the emotion and opinions in our day to day decision making processes.

Our recent new clients include Canadian Solar, Goldwind’s Coppabella Wind Farm and Clarke Creek Wind and Solar Farm as well as Veolia’s Springvale Mount Piper Power Station Water Treatment Plant and pipeline to the extended Mipela family.

Stakeholder management – the answer is blowing in the wind

australian workflow process softwareVestas Australian Wind Technology – the local arm of Danish wind energy giant Vestas – recently engaged Mipela to provide a stakeholder management platform for a new wind farm project that they are developing near Walcha in NSW.  The project, known as the Winterbourne Wind Farm, has a potential capacity of 700MW which would make it the largest wind farm in Australia if it were built today.

Vestas also wanted a stakeholder management platform that could be scaled to future development projects.  Mipela implemented X-Info Suite to provide a web based solution that can manage stakeholders, property information, agreements and associated payments as well as associated communications. Users are also able to capture data in the field using the mobile data capture app, X-Info Aware.

While the conversations with landholders in the region had been underway for the past fifteen years, the engagement had been quite informal. Owner names were tracked on a simple spreadsheet and Google Earth was used for the property and asset locations. Now all information, including the historical information already captured, is available from one source in X-Info Suite and can be used for several different purposes including bulk communications, geospatially capturing data and payments.

Project Director of the Winterbourne Wind Farm, Doug Landfear said, “The team at Mipela have provided us with a best practice stakeholder management system that has the flexibility to provide us with a comprehensive solution into the future as this project matures. Their expertise and experience in delivering the solution made the process simple – we were able to start working with the software in a matter of weeks. The Mipela Solution Specialist was insanely efficient and made the project a breeze.”

One other interesting dimension is that Vestas purchased the project from Walcha Energy who is developing other renewable energy projects in the Walcha area.  Walcha Energy is also using X-Info Suite to manage its stakeholder management across these other assets.

Going ons at Mipela

In this edition we provide a wrap-up of our recent X-Info User Group meeting in Adelaide and some handy information for X-Info DBYD suite clients on getting the most out of your automated response system. We’ll also look at how renewable projects are utilising X-Info Suite for community engagement, stakeholder and land access management as well as automated contract payments.

I would like to acknowledge and welcome our most recent new clients, City of Greater Dandenong, Canadian Solar, Walcha and Vestas.

Karen Thompson, John Quigley, Neil Aikman and I are looking forward to catching up with existing clients, learning lots and meeting some new people at the 2019 Annual Convention and Exhibition of the APGA: “Infrastructure for the future” in Adelaide 13 – 15 October. Pop by and say hi at Stand 22 to see how we assist our Clients “Catch the Next Wave” use our technology to protect their assets, respond to landholders, construction material traceability, understand operational risks, and target field services by delivering high-quality solutions to support their key operations, projects and stakeholder interactions to consistently operate as productively as possible by doing the right things. Make sure to put your name in the draw for a chance to win a “CoolCabanas” – the worlds best beach sun shelter – that won’t blow away setting you up for the best summer by the surf!

Flavour of the month – renewable energy projects

There is an exponentially increasing number of renewable projects being undertaken across Australia at the moment, in various stages of maturity. According to Clean Energy Council’s website, there are currently 103 projects that are in construction or due to start soon across Australia. These projects will deliver over $27 billion in investment, 17,747 MW of new renewable energy capacity and create 16,656 direct jobs.

Mipela has been very active in this sector, undertaking work from concept phase like desktop analysis right through to the operational phase of community consultation and stakeholder engagement and progressing to land access management.

Recently one of our long standing clients, CNC Project Management, implemented a new stakeholder management and contract management solution for one of their renewable energy clients. CNC Project Management has worked with Mipela providing X-Info Suite solutions to automate these often time consuming business functions to its clients for more than ten years.

In one of the current examples, CNC Project Management are engaged to efficiently manage all stakeholder engagement including the automation of contract milestones, stakeholder communications and land owner liaison. They use X-Info Suite to automate many of the workflow processes associated with this work and capture all related engagement communications.

This project is just one of dozens that Mipela are currently working with to provide stakeholder management, community consultation and land access solutions to using X-Info Suite. For more information, just give our Client Success team a call on 1300 807 770.

3 proven ways to empower technology

In this article, we share Isaac Regional client success story, a wrap-up of one of our 2019 #projectMAD initiatives to make a difference for those suffering with multiple sclerosis, present  another X-InFocus tech tip and update of our teams activities in connecting people with information.

Successful companies know that IT is not an afterthought—it’s a critical ecosystem supported by a strong team and connected by technology and processes, and it’s all about creating accord between these moving parts.

To empower technology and optimise its role for the delivery of information within an organisation, there are three things leaders must do.

  • Operationally deliver relevant data, when and where it’s needed
  • Tailor the experience to meet everyone’s needs
  • Collaborate in real time to strategically make better decisions, faster.

I wish you all the best in your daily activities and would like to close by welcoming the following new staff Hine Laban Support Team Leader, Michael Short Senior Solutions Specialist and Mohsan Sadiq Project Manager in our Brisbane HQ. Our new clients AEROmetrex, APA Networks, City of Melton, Countrytell, Hunter Water, Isaac Regional Council and Cross Yarra Partnership to the extended Mipela family.

Hayden McDonald
Managing Director

Automation in Remote Regions Delivers Multiple Benefits to Council

Isaac Regional Council is the resources capital of Queensland, producing more than half of Queensland’s total saleable coal.

The Council’s role is to provide facilities throughout the region in an effective and efficient manner and encourage strategic and sustainable development of the area for the benefit of all residents. As part of Councils continuous improvement strategy, they have looked to technology and in turn to Mipela to implement an automated response system for their Dial Before You Dig (DBYD) enquiries, namely X-Info DBYD suite.

Automation of this service ensures valuable staff resources are retained for important work that technology can’t replace. Regional areas strive to retain great people that deliver value to Council, which was a large part of Isaac Regional Council looking for a solution to these DBYD tasks.

X-Info DBYD suite also delivers a service that responds to enquiries 24/7, regardless of weekends or public holidays.

Having an automated response system in X-Info DBYD suite now means that enquirers will get a quick, accurate response, ensuring Council are doing all they can to not only protect their assets but to also protect council residents from unforeseen disruption.


Powering through South Australia

ElectraNet’s Hill to Hill Transmission line project (H2H project) involves providing a new source of electricity supply to OZ Minerals’ Prominent Hill mine by constructing a new transmission line from Port Augusta to Roxby Downs in South Australia.

For ElectraNet, this is their first major project utilising their new ESRI Enterprise GIS system.

Project staff and contractors have been presented with expanded options for map products including web maps and apps on top of traditional paper based maps. This has meant educating users around possible products and working with them to understand how new products could suit their needs.

The project involves a large component of remote field work with occasionally limited internet connectivity. The challenges to staff using new hardware and software in the field have been managed by the Mipela GIS Specialist from the ElectraNet Keswick office in Adelaide.

The new GIS platform has also meant that ElectraNet project staff have been, for the first time, able to import and export project data in a variety of formats not possible previously.

Mipela’s onsite project GIS Specialist has become the go to point of contact for GIS on the H2H project. Datasets have been created and rationalised for the first time, advice around data transmittals have been provided to project resources and support has been provided to field users on a full time basis.

GIS has been used in ways not seen before at ElectraNet such as providing a monthly update map of construction progress previously managed in spreadsheets.

The work done on the H2H project has fed into the creation of the ElectraNet GIS Governance strategy as well as day to day GIS procedures.

Services provided for the H2H project have also extended into a new project – the Eyre Peninsula line duplication, giving project staff visibility to multiple projects through the GIS.

Bringing  together data, systems and people

Eating your own dog food, also called dogfooding, occurs when an organization uses its own product.This can be a way for an organization to test its products in real-world usage. Hence dogfooding can act as quality control, and eventually a kind of testimonial advertising. Once in the market, dogfooding demonstrates confidence in the developers’ own products.

Wikipedia

From marketing and sales, to solutions, to support, to products, to admin, to the board, everyone at Mipela truly believe that using the X-Info suite makes them more productive, their work more enjoyable, and their workdays less stressful by connecting our data, systems and people. What is fascinating about the latest release of X-Info WebConnect business process software, we believe that the web browser based Activities are allowing Mipela to:

  • Encourage fact-based, decision making
  • Empower individuals and teams to be inter-dependent
  • Encourage productive use of valuable time and our resources
  • Increase trust, accountability, and visibility of completing our daily tasks
  • Create a good feedback loop of where we are at, so we can look to continuously improve

This also allows us to test the latest versions of our products in real life usage to validate before it’s released, enabling proactive resolution of potential inconsistency or dependency issues, which is a humbling process.

There’s no watering down the importance of DBYD responses at Allwater

Allwater operates and maintains metropolitan Adelaide’s water, wastewater and recycled water systems for SA Water under a joint venture contract. SA Water and Allwater work closely together, collaborating on strategy and sharing skills and expertise to manage water services across metropolitan Adelaide. In conjunction with SA Water, Allwater is committed to supplying excellent and affordable water services to Adelaide metropolitan customers.

In late 2018 Allwater chose Mipela’s X-Info Plans Management software to provide their field crews and their client, SA Water, with a tool to automate the collation of all DBYD inquiry responses into a single repository.

For both Allwater and SA Water this meant:

  • Transparency of responses across crews
  • Improves compliance
  • Reduces time of skilled staff doing repetitive administration work
  • Ease of use for across office and field staff
  • Reduces project planning risk
  • Access to necessary data to allow planning by a wider group

The Mipela Implementations team rolled out X-Info Plans Management swiftly and with simple training, allowing Allwater to start using the software immediately.

IT Manager, Don Taylor said, “The team still lodge their enquiries with DBYD as they have in the past, but now receive a single notification to let them know all responses are ready for viewing through the X-Info Plans Management portal, where they can access all responses, maps, documents and associated communications. They can even check the details and status of each job in the portal on any device at any time – even before the final responses are in. It also allows other people to access the same data. This saves time and confusion for the planning and dispatch teams.”

With X-Info Plans Management, Allwater saves precious time collating hundreds of response emails each day, eliminating possible errors caused by human intervention and significantly reducing the processing time for each DBYD enquiry.

Tanami Gas Pipeline data integrity and materials traceability

Sentanil System’s Construction Management System (CMS) was a key tool used in the management of the pipeline Quality Assurance and Quality Control requirements of the recently completed 440 km Tanami Gas Pipeline in Northern Territory.

Newmont Mining Corporation engaged Australian Gas Infrastructure Group (AGIG) to build a gas pipeline to supply gas to its Granites and DBS mines, approximately 550km north-west of Alice Springs. This 440km pipeline follows the alignment of the Tanami Road, passing through a mix of pastoral land, Aboriginal freehold land and Crown land to connect the existing Amadeus Gas Pipeline to Newmont’s Tanami gold mines. It provides Newmont with the ability to use cost effective, reliable and cleaner gas fired power generation in place of existing diesel power generation.

AGIG contracted MPC Kinetic to construct the pipeline, which commenced early in June 2018, and was essentially completed by the end of December 2018. MPC Kinetic engaged Sentanil Systems for the use of the CMS system and associated support for the pipeline construction.

It was a challenging project due to the remoteness, associated limited communications infrastructure and the fast pace of construction. Two mainline crews working simultaneously usually a few hundred kilometres apart and the stringent MDR validation requirements following each hydro test section. Hence it was important to collect the right and relevant data in the field by the inspectors on the intelligent handheld data or scan units, using our data capture program. The program has recently been enhanced to enable intelligent lookups based on other linked lookups (eg. electrode batches and welding procedures) and also provides the ability of GPS data capture at the same time, if required.

Key QA/QC activities and statistics

CMS was also used extensively to produce many of the MDR report requirements, which were subject to extensive third party validation immediately following completion of the 8 hydro test sections. CMS was used to produce the weekly progress ‘Rainbow’ charts.

The CMS project data has been integrated with the survey and other locational related data, and uploaded into AGIG’s corporate X-Info Suite, GIS, Land Management, DBYD and AS2885 systems to provide ongoing support for the operations and maintenance phase of the pipeline.

Sentanil would like to thank AGIG and MPC Kinetic for their valued support during all phases of this very successful project.

Sentanil is one of Mipela’s sister companies.

Incident management and risk analysis of Australasia’s pipelines

The protection of valuable pipeline assets weighs heavily on the minds of both asset owners and operators. The costs associated with damaged or inoperable assets can run into the millions of dollars in material, labour and lost revenue costs, along with impacts on health and wellbeing.

In 2014, Mipela implemented X-Info Connect for the APGA (Australian Petroleum and Gas Association’s) POG (Pipeline Operators Group) to capture the necessary information needed to analyse and inform operators about pipeline incident trends, including data relevant to AS2885. With a web enabled interface (X-Info WebConnect), operators are able to securely log in via an Internet browser and record incident or near miss data with relative ease.

Pipeline owners and operators need to record and analyse information about pipeline incidents in order to understand how they can better protect assets and prevent these incidents from occurring.

A recent upgrade of X-Info WebConnect to version 5.1 has enabled the Activities function to simplify use of the system. This way a user sees only what they need to see in order to perform their tasks. Users can now create an event, find an existing event and look up incident history by case with data going back to 1965.

Steve Dobbie, Business Manager at APGA said, “Over time, this data can be used to detect the existence of spatial patterns in the occurrence of incidents, enabling operators to undertake risk mitigation strategies. The more operators that contribute to the database, the more meaningful the data becomes”.

Simplifying how work gets done

With the next generation development of the X-Info suite underway, our measure of success and in turn our clients depends on our ability to change. The instability caused by globalisation and advance of new disruptive technology guarantees only the adaptable will survive.

Success in the digital age is not only defined by the formulation of good ideas but the ability to implement those ideas in a rapidly shifting environment. Technology is changing the world at an ever increasing speed. Disruptive business models (Airbnb, Netflix, Uber) are leaving established organisations in the wake of their more agile competitors. Change can only occur when people, process and technology are aligned/connected.

We need to empower people to alter their ongoing operations at the point they capture data while delivering outcomes in a dynamic environment. This is where changing business environments, ERP implementations, reorganisations and mergers, changing product and service offerings, changing laws and regulations are constantly in flux.

But we can’t do it alone. With our suppliers, our partners, our people, our clients’ teams, together we are committed to the continuous process of analysing, designing and monitoring our activities to perform tasks efficiently and effectively and look forward to sharing more on this in future newsletters.

Getting together with Farming Together

Farming Together (Farm Co-operatives and Collaboration Pilot Program) – is a Federal Government initiative that aims to provide farmers, fishers and foresters with knowledge, skills and materials on collaborative ideas, co-operative structures and collective strategies. The program is managed by Southern Cross University in Lismore, NSW.

Farming Together aims to:

  • Improve knowledge of how co-operatives, collective strategies and supply chain negotiations can improve farmers’ returns
  • Improve the knowledge of business models and collaboration options available to farmers and farm advisors
  • Improve the agriculture focused legal and financial expert advice available regarding the process, implementation and management of such business models.

Managing this program involves a significant amount of progress tracking and reporting. The Farming Together team had been using a proprietary CRM but needed more. The team members wanted access to data in usable formats and accurate reporting – at case or program level, delivered in a timely manner.

Mipela was chosen to provide a solution that could give them real-time access to accurate information, automating their workflow processes and approvals. The team at Mipela went about configuring  X-Info Suite to align to Farming Together’s business processes and reporting requirements, ensuring that users had what they needed, when they needed it and in a format they could use.

Users of X-Info Service Suite experienced immediate improvements through the ability to access the data using the individually configured dataviews, improved search functionality and the ability to see a financial and service snapshot in one view. Seeing a summary of a case in one screen has made internal control easier and more effective. This has resulted in greater transparency over case files and improved efficiencies in time taken to complete tasks.

Having learnt a hard lesson on what didn’t work well, the team at Farming Together was committed to working with Mipela to invest the time and effort in implementing a successful solution – and it’s paid off in time-efficiency.

The result has been a more committed project team. They were able to undertake some major data cleansing and remove inaccurate data along the way which has led to improved, more accurate financial reporting. In turn, this made ongoing monthly financial reporting far more efficient, with no anomalies to review.

“We had a really good experience working with Dirk, he met our needs and was very patient with us during the process. Dirk persevered through some difficult moments with our data cleansing which was a relief and appreciated by our team,” said Emma Hunter, Farming Together’s operations manager.

“Overall, now we have something that makes our job easier!” she said.

Greater Shepparton City Council moves to X-Info DBYD suite

Greater Shepparton City Council is located in the heart of the Goulburn Valley and is the fourth largest provincial centre in Victoria, boasting a population of over 65,000 residents.

Council had gone down the path of automating their Dial Before You Dig responses a few years earlier but were having issues with product usability and reporting. They needed access to an automated response system for the Dial Before You Dig enquiries that gave them real time reporting and data availability that could assist them in identifying upcoming planning from external contractors.

Once they had chosen and implemented Mipela’s X-Info DBYD suite, the results were immediate. They were able to free up their resources to focus on working together with the public to plan on minimising disruptions to the community from development or roadworks. Council staff have greater access to the DBYD enquiries through the portal to gauge what kind of work and frequency is planned within their Council region to forecast of workloads and potential environmental impact. Contractors are communicating more clearly with Council as a result of the DBYD response information that they are receiving.

Russell Hardie, Permit Inspection Officer for Greater Shepparton City Council said, “X-Info DBYD suite runs seamlessly in the background and provides us with advanced reporting. Not only does X-Info DBYD suite protect our assets but the range of real time data available is being used to benefit the community providing minimal disruption from any development or roadworks”.

If you’d like to learn more about how automating your Dial Before You Dig responses can work for your organisation, contact our DBYD specialist, Jaci, on 1300 807 770.

What is X-Info SMS suite?

X-Info SMS suite (Safety Management Study) is specifically designed to provide pipeline owners with a comprehensive system that can manage their tasks associated with the operation, maintenance, suspension of operation, decommissioning and abandonment of their pipelines. In addition, X-Info SMS suite also manages data relating to any proposed transmission pipeline asset projects AS2885 workflows, quality control and reporting.

Why use X-Info SMS suite?

Pipeline owners use X-Info SMS suite to gather, store, display and report on information pertaining to design, safety and operational related hazards that cause or are capable of causing loss of pipeline integrity associated with the pipeline infrastructure (as set out in AS2885).

  • New Assets – X-Info SMS suite can provide a full pipeline safety management study.
  • Operational Asset – Safety management study reviews (five year Workshop style review).
  • Change Management – Local adhoc reviews as necessary for specific issues, for example new crossings, excavations, new tie in points, change of location class (development.
How it works
Threat library

Uses pre-configured threats for common crossings. Add specific physical and procedural protections unique to your asset. Threats can be associated locations via point and section geometries. Non-location threats are also captured against the entire asset.

Actions

Assigns actions to field teams to complete – reminder emails automatically notify responsible parties.

Risk Assessment

Where a threat is identified as “credible” and failure is possible, the risk MUST be managed to ALARP (As Low as Reasonably Possible). X-Info SMS suite guides participants through an Initial Risk Assessment workflow and Residual Risk Assessment to reach ALARP.

Case study

Specific details have been removed for confidentiality purposes.

  • Three pipelines
    • Pipeline A – approx. 5km – 97 threats
    • Pipeline B – approx. 200 km – 552 threats
    • Pipeline C – approx. 5km – 61 threats
  • 456 crossings
  • 727 threats
  • 80 follow up actions
  • SMS workshop completed in 2 days.

Solving our clients’ needs

In this edition we provide a wrap up of the first Oceanic Damage Prevention Conference (ODPC) on the Gold Coast, our recent X-Info User Group meeting in Brisbane, a sneak peak of the X-Info Aware Version 2.4 release,  the development of the Australian Safety Management Study under AS2885 and Linbeck Contractor’s use of our X-Info Plans Management.

I would like to acknowledge and welcome our most recent new clients, Transport Canberra and City Services and Yarra City Council. August 2018 recently marked the 21st anniversary of the company’s founding. A warm thank you to all of our team (past and present), suppliers, partners and clients for your continued support.

In closing, Dean Howell, John Quigley and I really enjoyed catching up with our existing clients, learning lots and meeting some new people at the 2018 Annual Convention and Exhibition of the APGA: celebrating “Australia’s Pipelines: 50 years of safe and reliable delivery of energy and water” in Darwin 8 – 11 September. Congratulations to Stephen Ohl on winning the Scrabble Luxury Edition!


Hayden McDonald
Founder & Managing Director

Putting your pipeline Safety Management Study information in one place

“Transmission pipelines have long operational lives (in Australia the Roma to Brisbane is our oldest operating highpressure pipeline in excess of 49 years), the environments around them change over time as do personnel responsible for planning, designing, constructing, commissioning, operating, maintaining and decommissioning. These changes are likely to have effects on a pipeline. In the short term, change will be associated with increased construction activity and its associated risk, in the long term change may alter the risk profile of a pipeline. This is particularly true on the urban fringe of towns and cities, where population growth and housing pressures lead to increasing expansion of urban boundaries and the transformation of rural and semi-rural land into suburban and urban environments containing residential, commercial and industrial communities.”
‘Guideline for investigations of land use around pipelines to guide initial location classification under AS 2885’ (August 2014)

It is now 21 years since AS 2885.1-1997 was published with its ground breaking section SAFETY, developed to provide a methodology for the pipeline industry to demonstrate the safe design, and construction of high pressure transmission pipelines. The SAFETY process was renamed ‘SAFETY MANAGEMENT STUDY’ (SMS) in the 2007 revision of AS 2885.1. Now the greatest change guiding our way forward has been the relocation of all details of safety management to a new standard “AS2885.6 Part 6:2017 Pipeline safety management” with final comments recently submitted 10 August 2018.

Mipela GeoSolutions X-Info SMS suite is a configurable, out of the box solution to capture, manage, display and report for your AS2885 proposed and operating pipelines:

  • Design parameters
  • SMS Workshop attendance record(s)
  • Location Class and Secondary Class assessments including definition of high consequence areas
  • Show typical threats which correspond to the whole pipeline route and location specific threats (point and length)
  • Protective measures (both procedural and physical)
  • Display radiation contours in the event of full bore rupture
  • Risk evaluation
  • Actions captured in a workshop which would need to be completed in time
  • Integration with your businesses Asset, Dial Before Your Dig, Encroachment, GIS Services, Integrity and Lands Management systems for history of contact and previous surveys.

If you would like further information, please contact us at info@mipela. com.au or on 1300 807 770.

Making Lodging DBYDs Easier

Linbeck Contractors provides construction, repairs and maintenance and licenced plumbing services to asset owners in the gas and water industry.

Their work involves underground works, which all require a Dial Before You Dig (DBYD) enquiry to be lodged, to ensure no damage is caused to underground assets. The lodging of an enquiry and receipt of responses is a time consuming process, something Linbeck’s Administrator, Melanie Hurditch hadn’t realised exactly how much until they started using X-Info Plans Management.

By implementing Mipela’s X-Info Plans Management, Linbeck were able to significantly reduce the administrative tasks related to collating, printing and scanning their DBYD responses. Linbeck’s field teams now have access to every job 24/7 through X-Info Plans Management via a browser on their smart phones.

Linbeck’s Director, Joe Lynch said, “Mitigating risk was one of the key factors in seeking out a solution but the economic and environmental benefits have since become clearly evident.”

For more information on X-Info Plans Management, contact Jacqueline Button on 1300 807 770.

Drawing in the Power of Collaboration

There has never been a more important time to discuss the initiatives and recognise the progress of being advanced across the Oceania region and the world in Damage Prevention.

Did you know in Queensland Construction the following horror statistics were recorded:

  • Every year electrical distributors report up to 30 excavators contacting overhead and underground powerlines
  • A Dial Before You Dig Telecommunications member reports 20,000 strikes per year to their network with damages accumulating to $20,000,000
  • In 2017 there were more than 10,000 incidents across Queensland impacting hospital services, telecommunications and electricity and gas supplies due to strikes of underground cables and pipes.

Queensland’s Dial Before You Dig’s General Manager, Paul Newman said, “The $5 billion increase in infrastructure spending earmarked for Queensland in the budget was likely to see a hike in the number of digs going wrong during excavations”.

In a few weeks time, the inaugural “Oceania Damage Prevention Conference” (ODPC) will be taking place on 20-23 August 2018 at the Gold Coast Conference and Exhibition Centre.

Over the last 20 years Australia has established a very good national referral service designed to assist in preventing damage and disruption to Australia’s vast infrastructure networks.

The Conference will bring together Locators, Contractors, Service Providers and Utilities to showcase best practices and international learnings.

Mipela GeoSolutions is proud to be an official sponsor supporting the ODPC and would highly recommend you attend.

Desktop GIS Analysis for Preliminary Route Selection

Mipela GeoSolutions have provided pre feasibility desktop study services for route selection to several of our clients.

The conceptual model uses freely available GIS datasets at a national scale across the following themes:

  • Cultural Environment (Cultural Heritage and Native Title)
  • Land Use (Australian Land Use and Management (ALUM) classification)
  • Topographic (rivers, slope (SRTM – 30m)
  • Infrastructure (road, rail, pipeline, powerline)

Projects may prioritise following existing infrastructure corridors for route selection which is achieved in the GIS model by a “weighted overlay” model (see image). This approach allows the route selection to give higher priority to existing infrastructure corridors (co location).

In most cases avoiding high potential agriculture land or National Parks would be weighted with a lower priority. Changing the parameters (eg. equal weighting vs co-location) provides multiple route options that may be compared side-by-side during preliminary selection. A Constructability Matrix indicating the number of road, rail and river crossings is also produced as part of the analysis.

For more information on GIS desktop analysis work, please contact our Client Success team on 1300 807 770.

X-Info DBYD suite Perfect Fit for ATOM

Australian Terminal Operations Management (ATOM) is a company dedicated to operating 3rd party bulk fuel facilities safely, reliably and effectively for its customers. With a head office in Melbourne, ATOM currently operates and maintains 17 bulk fuel terminals across Australia.

National HSSE & Operations Excellence Manager for ATOM, Leon Harris, identified that having a lot of underground pipeline exposed them to potential significant risk when third parties are working close by.

ATOM were in need of a robust system to ensure they were informed of any potential digging and to provide the information to manage the actions of third parties within a certain parameter of their asset.

The implementation of X-Info DBYD suite gave Leon assurance that adequate controls are in place to mitigate any incidents.

Leon said, “X-Info DBYD suite has created a barrier to risk for their assets. In addition, the automation allows resources to focus on high risk areas, eliminating the administrative burden that comes with manual processing.”

The introduction of X-Info DBYD suite is providing everyone with an extra level of safety with little to no effort by the ATOM team.

First Gas Land Management

Based in the energy rich region of Taranaki, First Gas supplies gas to more than 65,000 customers across the North Island of New Zealand.

First Gas owns and operates more than 2,500kms of high pressure gas transmission pipes and nearly 5,000km of gas distribution pipes that supply natural gas from the Taranaki region to industrial consumers throughout the North Island.

Earlier in 2017, First Gas engaged Mipela GeoSolutions to provide a comprehensive Lands Management System to help them manage their extensive property portfolio and its associated stakeholders. First Gas were looking for a solution that could automate the day to day management of its easement database, land and planning (risk assessment for owner/operator, visit and permit history) and to capture all associated information for their annual landowner contact program. Integration with First Gas’ existing GIS system, ESRI, was integral to the success of the proposed solution.

Mipela successfully implemented X-Info Suite to manage the Lands and Permit business functions at First Gas. This solution offers key workflows and automated processes that align to the nominated business procedures. First Gas have also embraced the opportunity to further optimise their business moving forward in a flexible and hassle free manner.

The implementation of an Automated Response System for their Before You Dig enquiries for part of their distribution business was also delivered. This solution is now protecting distribution assets with timely and detailed responses. This has enabled First Gas to refocus resources to pro-active asset management, rather than administration tasks.

Since GoLive of X-Info Suite, First Gas has noticed positive enhancements in operational efficiencies, reducing landholder update timeframes from one hour to five minutes.

The First Gas standard of data integrity has been clearly defined and is maintained by applied user security and live feeds from point of truth data sources such as GIS property. This ensures that the business can validate the information generated from the X-Info Suite and trust it to support their decisions and workflows.

The availability of on demand and templated reporting has ensured transparency companywide to key business information from the Lands Team.

Future strategies for field mobility solutions using X-Info Aware will see First Gas move core information seamlessly through the business from field to office to GIS to third party owners.

“The future potential application of X-Info for lands management is exciting and will provide a one stop holistic management tool for all First Gas land stakeholder management,” said Anthony Joines, Land and Planning Manager, First Gas.

Managing Your Information

The value of data across the life of a project

So, what’s the real value in reusing your data over the lifecycle of a project? It’s pretty simple when you lay it out like the following diagram. Data is an asset, assets have a value. You don’t go and buy a new digger every time you want to dig a hole, do you?

Traditionally, project owners have split their projects into phases, sometimes with different people responsible for different phases. In turn, there is often a disparity in how they manage their data and different tools or systems are used to manage that data. By thinking ahead and providing a platform or solution that can address multiple requirements, there is an economy of scale introduced. In turn, your single source of data creates greater value.

The key is making sure the right people get to see the right pieces of information at the right time. Having a configurable solution that can align to your business processes and are refined as those processes change is critical to effectively managing data over the lifecycle of an asset.

If you’re like to learn more about this concept, give Karen a call on 1300 807 770 and see if Mipela can assist you.

Data Never Snoozes!

In this Summer edition read about the capability of our team’s expertise to meet the compliance needs in your organisation.

We touch on AGL Energy’s move to Mipela GeoSolutions’ innovative and responsive, cloud hosted solution to simplify how users can now easily interact with their critical property business information.

Data is the modern world’s new gold or oil. It flows and pushes everything in the global economy, spawning terms such as “big data”. And just like gold and oil, this resource needs to be protected and so data integrity has become a critical part of any business.

Data is on overdrive. Data is exploding faster than our ability to put our arms around it, so you’re going to have to adapt. It’s being generated at break-neck pace, flooding out of the dozens of connected devices we use every day, and it shows no signs of slowing down.

An effective compliance solution is essential to good corporate governance and risk management. If you would like to reduce the risk of oversight, substantial fines, and demonstrate compliance, then contact us today to see how Mipela can assist you.

I would also like to recognise, and welcome to the Mipela family, our new Clients, Farming Together, Gondwana Consulting, Hydro Tasmania and TasNetworks.

Finally, I thank you for your trust and support through 2017. On behalf of the team at Mipela GeoSolutions, we wish you and your family a happy Christmas and safe travels during the festive seasons. We look forward to continuing to work with you in the New Year.

Hayden McDonald Founder & Managing Director

Managing Your Information – from beginning to end

Over the lifecycle over a project, there are a number of activities that are conducted that, by the nature of the activity, accrue large amounts of data. Here’s an example.

You’re in the early planning phases of developing a lineal asset. Before you send someone out to “walk the line”, you’ll most likely engage an environmental consultant and a GIS consultant and a cultural heritage consultant… get the picture? Each of these people commonly work independently to provide you with the information you need to progress your plans. Some of this information is also used to establish leases and property acquisitions.

A lot of this data is reproduced unknowingly across the independent consultants. Repetition costs money.

And we’re still in the planning phase… we haven’t even mentioned engaging with landowners and other stakeholders yet… or field and maintenance teams once the project moves to operational mode…

Mipela can help you map out the lifecycle of your project and work with you to plan how you can mitigate the repetition. Centrally manage all of your data – geospatial and other business information – in one single source of truth; connect the right people to the right information; provide real time data entry from the workers in the field; and reporting on demand.

Minimise risk and maximise your data investment across the whole lifecycle of your project.

If you’re interested in becoming part of a pilot program we’re running on this topic, we’d love to hear from you. Call Karen on 1300 807 770.

Simplify Your User Workflows

The Activities module in X-Info Connect has enabled many Users to carry out their daily tasks, such as searching or data capture, in a more simplified and streamlined way.

Activities allow a new style of interface to be used within Connect which focuses on what Users need to see and do with the data. Customised searches and data capture forms and buttons are configurable, which means different User groups can see different activities and tools, depending on their role.

For example, a site officer may only want to search for their assigned properties.

Activities allow this workflow to be a simple step by step process without the need to search through the Connect Explorer. Activities can be configured by a Connection Administrator and can be filtered by Users or User Groups and organized into folders. This allow control over who can see what within the Activities Interface, further customising a Connection specific to Users’ needs.

The Activities Module is available in X-Info Connect v5.0.

People – celebration of purpose

To think it all started because of ‘US’!

August 2017 marked the 20th Anniversary of the company’s founding, an important milestone for the company as we reflect on our heritage and accomplishments. Mipela GeoSolutions is continually investing in our talented staff and we continue to celebrate long term business relationships with our valued clients.

The quality of our team and their highly skilled work continues to receive very positive feedback from our clients who highly value our service delivery.

On reflection, the major difference I see between “old” and “new” GIS technology is that today GIS is more than cartography. GIS first generation products were foremost an application for producing good looking paper maps and doing spatial analysis with the underlying data. The current-generation GIS technology (such as our X-Info Suite) are slightly different in that they offer a project/solution-based approach, meaning that a map is just one part of the puzzle. A map is no longer the final destination, but can be the starting point to greatly enhance workflows as what I would term a “GeoSolution” to systemise or automate a client’s business processes.

Today, Mipela GeoSolutions deliver an array of services committed to our purpose of “connecting people with information”. We have fully embraced the sectors progress with our focus on how technology can meet the needs of our clients using our X-Info suite of software.

A warm thank you to all of our team (past and present), suppliers, partners and clients for your support over the past 20 years.

The importance of data across the life of your assets

There is a huge amount of data that is collated across the lifecycle of an asset (from project inception to operations to decommissioning) – whether it be a pipeline construction, mine or any other lineal asset.

There are more often than not a number of hoops to be jumped through from a legislative perspective and data needs to be collated, reports prepared and compliance activities conducted.

Mipela GeoSolutions has provided a number of services to assist clients in this space for the past twenty years. From providing GIS support for initial desktop studies to route selection to stakeholder engagement and field service management, Mipela has a suitable solution for its clients’ needs. But where this becomes really powerful is when you think about the data across the life of the project – there are many instances when the data is gathered and used more than once. Add in the people engagement factor to this and there are also a number of risks that can be mitigated by using a single source of truth across the lifespan of the project – from the pre feasibility activities through to end of life.

In our next newsletter, we will explore this topic in more detail. In the interim, if you’d like to find out more, just give us a call on 1300 807 770.

Mipela assist Luminous Energy in planning solar farms in Queensland

Farming in Australia is in a state of turmoil. Many farmers are saddled with unsustainably high debts and are hit by unstable crop prices. Extreme weather events, from mass flooding in 2011 to intolerable droughts in 2014, exacerbate the difficulties faced by Australian farmers. By diversifying into solar generation, farmers can regulate their annual income and secure their finances.

Luminous Energy specialises in the planning and development of large-scale photovoltaic power plants, from initial site selection to connection and commissioning. They organise the development of solar farms, taking projects from initial site selection up to the point at which they are ready to be built.

Luminous recently sought assistance from Mipela with data management and mapping support to produce plans suitable for property agreements and site constraint mapping for three proposed solar farm sites in Queensland.

As part of the planning and development process, Luminous are required to submit site development plans to local council and plans to accompany ecological assessments to State and Federal Government. With the decision makers being geographically spread between Australia and the UK rapid revisions of mapping was required. Having someone experienced on the ground who can interpret requirements and turn the work around in a timely manner like Mipela has been critical to the project so far. This well managed revision process has resulted in better project delivery with quickly delivered result in an effective manner.

Tasmanian Irrigation

“In August 2017, Tasmanian Irrigation migrated from a manual system of responding to dial before you dig enquiries and implemented the X-Info DBYD suite automated solution.

This has proved to be a cost-effective method to reduce the internal resources required to respond to enquiries, improve response times and reduce opportunities for human error.

This has led to a reduction in risk to our underground assets. The process of implementation was well managed by Mipela and their staff were supportive and accommodating throughout this process.”

Emily Tys, GIS Manager, Tasmanian Irrigation

Branch out ideas

A couple of our clients have kindly agreed to share insights of their recent success in systemising their business processes:

  • Zinfra’s implementation of our new X-Info Plans Management solution integrated with their Field Services Job Management software
  • Integrated Precision Viticulture’s use of X-Info Suite demonstrating the importance of having real time data mapping at your fingertips – and more importantly you client’s fingertips – to aid in decision making relating to the intricacies of grape production.

Firstly, thank you very much to everyone who responded to our Annual Client Satisfaction Survey. It was encouraging to see what our clients valued most: our knowledge, dedication to customer service, professional advice and that we endeavour to go to significant effort to understand requirements. We truly value the feedback and intend to focus over the next twelve months on:

  • Continuing face to face Client interaction
  • Fostering candour in our relationships
  • Hosting regular X-Info User Group meetings
  • Developing modular training components
  • Upholding our ‘Continuous Learning Model’ to improve skills, knowledge, awareness of our product and service offerings to support the development, growth and performance of people.

Secondly, I am pleased to announce that as of 1 July, to continue the success of our three pillar approach in Promising, Delivering and Supporting our clients, we will be consolidating our Services Project and Implementation teams into a new team called Solutions. Our Services team will therefore comprise of three teams, Solutions who will be lead by Dirk Craigie, with business as usual in Support lead by Cirina Di Pierro and our Products team guided by our Product Architect Craig Williams.

As a business we are at the right end of the value chain to maximise value for our clients. As a “Professional Services” technology business, integrating our Clients corporate systems and data utilising our X-Info suite software and Location Information knowledge, allows us to increase value for our Clients. We do this by providing outcomes across an organisations’ network,
in the field or via the Internet from the desktop, tablet or mobile devices – on and offline.

We hope you enjoy this newsletter edition, I wish you all the best in your daily activities and would like to close by welcoming our new Clients – City of Stirling, ELGAS, First Gas (our first New Zealand client), Luminous Energy, and Transport Sydney Trains to the extended Mipela family and our common journey of connecting people with information.

Hayden McDonald
Founder and Managing Director

Optimising grape production using X-Info Suite

In South Australia we love wine and our newest clients based in McLaren Vale are all about the grape!

Integrated Precision Viticulture (IPV) assists vineyard owners and managers to make smart, cost effective decisions around their properties using a combination of airborne data collection, in situ hardware including hundreds on in ground probes and professional field observations to record data across the vineyard throughout the year. IPV were looking for a platform to bring all of this information together so that their clients could access information at any time using powerful tools to present and analyse location specific information as well as manage tasks to be completed in the field.

X-Info Suite has as allowed IPV to set up the AG-GIS platform which gives then the ability to map assets and features on a property using X-Info Aware to view this information and maps online. This has been useful for IPV staff who have now created a central repository for property access information. This means they no longer get lost going to a property! It’s also useful to vineyard owners who may want a map of their property and share other consultants.

Asset maintenance requests can now be raised by vineyard owners using X-Info Aware and tasks are assigned to IPV staff to complete the job. The staff are able to navigate to the exact probe location via the geospatial information provided.

Agronomist consultants engaged by IPV are able to use X-Info Aware to record field observations such as pest and disease monitoring, baume (sugar content of grapes) and phenology (growth stage of the vine) readings which are automatically sent to X-Info Connect where can be then mapped online in real time. Agronomists can also assign treatment tasks such as spraying or slashing, based on their field observations, and include relevant chemical application information to assign to vineyard workers to carry out. Reporting can also be completed in field and sent to vineyard owners either in real time via a secure Internet browser or scheduled emails.

The AG-GIS platform also provides the ability for vineyard workers to carry out chemical audits and keep records of which chemicals in what volumes are currently stored on a particular property. The location of emergency management assets such are assembly points, fire hoses and washdown points are also mapped and can be accessed in report or map format online during an emergency event.

So, next time you’re sipping on a McLaren Vale Shiraz, have a think about how technology helps make that glass of wine taste awesome!

Written by Alana O’Connor

The Value of X-Info Plans Management – Zinfra

In our last newsletter, we introduced you to X-Info Plans Management, a browser based solution that automated the collation of your incoming DBYD responses.

Zinfra were one of the first companies to hop on board with this new solution in the later part of 2016. The value of using this tool is clearly demonstrated the savings in time and resources taken to receive and reconcile the incoming responses.

“Being able to check on any job via a web based console gives us the opportunity to just get on with the other planning and scheduling tasks associated with field work”, said Jason Luichareonkit, Business Systems Manager at Zinfra. “We have seen a significant business process improvement since introducing X-Info Plans Management”.

The number of DBYD enquiries Zinfra is making using X-Info Plans Management in NSW alone has increased manyfold – a true testament to the buy in and peace of mind from the business.

“We are currently onboarding Zinfra’s other states to realise the value of X-Info Plans Management in our planning and scheduling work.”

“I have worked with many system integrators and I must say that the attitude and the customer focus centric approach of every one at Mipela is outstanding. Nothing was too big of a deal. All enquiries and teething issues during and after implementation were answered in a timely manner”, added Luichareonkit.

Using GIS to mitigate risk

One of Mipela’s long term South Australian clients, ElectraNet, recently asked us to undertake a couple of interesting projects that are worth sharing:

Bushfire Risk Analysis

GIS analysis is undertaken based on land use codes to identify the risk associated near nominated assets. Calculations may vary based on vegetation density, vegetation type and climatic variables as well as high voltage ratings, hardware and componentry. These are just a few considerations that can be used to determine what vegetation management tactics should be recommended to minimise bushfire risk. These proactive measures can also contribute to significant cost savings of insurance premiums.

Route analysis

Have you ever wondered how the initial corridor for a linear asset (like a powerline or a pipeline) is determined? Basically, based on a series of pre determined constraints, geospatial analysis is conducted across multiple layers of data to conclude on the most appropriate path for the asset. This doesn’t always result in the actual outcome as there are many other constraints to be considered like social and cultural aspects. The route analysis is just a small part of the route selection process.

Together, we grow

APA Group has grown to be Australia’s number one gas infrastructure business which operates more than $20 billion worth of assets.

Mipela is proud to have worked alongside APA since the 2000’s. Here’s a timeline that demonstrates how we have supported APA since 2007 using our X-Info product suite.

X-Info Plans Management

The “no brainer” solution to manage your incoming Dial Before You Dig responses

If your team are lodging large quantities of Dial Before You Dig enquiries with 1100.com.au, then we’ve got something you might be interested in.

X-Info Plans Management is a browser based solution that automates the collation of your incoming DBYD responses. Once all responses against an enquiry have been received, each nominated user will receive an email directly to advise them that the enquiry has been fulfilled – it’s that simple! Within that email they will receive a hyperlink to all of the information sent by the asset owners – including the email content and any attachments (which is often where the really important information is) and a link directly to the X-Info Plans Management dashboard so that they can check on any of the detail.

Not only does X-Info Plans Management significantly reduce the administration burden on your projects, it increases compliance and reduces project planning risks through proactive features such as automatically reminding you every 28 days when your current dials are due to expire.

In summary, X-Info Plans Management gives you a peace of mind that all DBYD enquiries are followed through accordingly. It’s a no brainer, really.

Tap Into Expertise

It starts so simple. You have a business problem and you need data to answer it. You find that data, copy it into a spreadsheet and then realise you need additional information, so you bring that in too. Then you commence formulating, formatting, graphing, until you have all the data you need in tiny rows and columns, then you share it with your boss and they love it!

Victory right? No, this is the worst possible scenario.

Now your boss wants the same information provided weekly, printed and stacked on their desk. You have now accidentally created a manual process that will consume 20% of your work week with no end in sight. Now think of it from your CEO’s perspective; this is happening in dozens of departments across the organisation adding up to truck-loads of inefficiency.

So let’s put an end to this and use X-Info Suite to enable your world. When you connect your spreadsheet with X-Info Suite, it automatically syncs your data into a centralised database as the single source of truth, keeping it up-to-date; it helps you turn columns and rows of data into powerful visualisation, making your data actionable, which makes collaboration and sharing simple; and most importantly it gives you the freedom to spend less time on manual reporting and more doing what you do best. If this sounds familiar and you would like to tap into our expertise to automate workflows and share the knowledge in your organisation please contact us for a demo.

Real time data capture and reporting in remote field environment made possible with X-Info Aware

The Tasmanian Gas Pipeline (TGP) is the only pipeline supplying natural gas to Tasmania. It transports natural gas from Longford in Victoria, under Bass Strait, to Bell Bay in Tasmania.

The TGP asset is owned by Palisade, and Zinfra has operated, maintained and undertaken minor construction activities on the gas pipe for 14 years, since it was commissioned in 2002, under a field services agreement (FSA). Zinfra delivers a comprehensive range of engineering, operations, maintenance and construction services to the utility infrastructure sector nationally.

Zinfra has used Mipela software solutions for their operations and maintenance work since 2012, using X-Info Suite, consisting of X-Info Connect, X-Info Maps and the integration with Maintenance Connection for automated Dial Before You Dig responses, works management for third party crossings, and to manage communications with landholders along the pipelines.

By implementing the new X-Info Aware application, field workers can now collect data on site at third party crossing locations. Other field data collection tasks have been streamlined into X-Info Suite, allowing the decommission of their old data collection systems entirely. Zinfra can now also assign tasks to their crews in the field and undertake regular checks of the pipeline, based on work orders generated in Maintenance Connection, from both the air and ground to keep informed of issues affecting the pipeline’s operation in real time.

“Implementing X-Info Aware for Zinfra’s data capture – which includes cathodic protection, aerial patrols and pipeline faults – has improved not only our workflow and record keeping, but keeps us up to date with current technologies available. We also have other connections that are linked together, including DBYD and Landholder Database, as well as a live system which is very important for our employees to ensure they have the most up to date data when in the field.”

Graeme Bystersky
Works Coordinator
Zinfra/Tasmanian Gas Pipeline

“With Mipela’s suite of products we were able to tailor what we needed to deliver for our client. Over the past four years we have found a solution that not only meets our client’s needs but keeps our field employees up to date with live updates and work flows that save time, keep data current and easier to manage. When working with Mipela our team has found they have a “can do, nothing is a problem” attitude with continual improvement always at the front of their mind. It’s always a pleasure dealing with Mipela and I look forward to working on the next project with them.”

Matthew Stewart
Operator of the Tasmanian Gas Pipeline – Zinfra

X-Info SMS suite – Safety Management Study

X-Info SMS suite is the latest offering by Mipela that is specifically designed to provide pipeline owners with a comprehensive system that can manage the Clients tasks associated with the operation, maintenance, suspension of operation, decommissioning and abandonment along with all their proposed transmission pipeline asset projects AS2885 workflows, quality control and reporting.

AS2885 requires Licensee Approval for Safety Management Studies. X-Info SMS suite ensures that Client’s key management personnel are fully informed of the operational risks associated with the operating assets. It is a commercial off the shelf (COTS) solution that gathers, stores, displays and reports on information pertaining to design, safety and operational related hazards that cause or are capable of causing loss of pipeline integrity associated with the pipeline infrastructure (as set out in AS2885).

X-Info SMS suite can provide a full pipeline safety management study (generally for new assets), safety management study reviews (generally a five year style review) and local adhoc reviews as necessary for specific issues.

Benefits

  • Updates and revises your pipelines Threat Libraries to maintain AS2885 compliance
  • Location analysis
  • Threats identification
  • External interference protection in accordance with AS2885 standard
  • Other threats and mitigation measures
  • Failure analysis
  • Risk evaluation
  • Reports and outstanding actions
  • Filing – numerous types of important data.

Mipela continues its GIS support on the Papua LNG Project

In 2015 Mipela provided ongoing GIS support to ERIAS Group during phase 1 of the Elk-Antelope LNG field (PRL-15) development (Social and Environmental Screening Studies). This task was as part of the feasibility study for the Papua LNG Project.

The Papua LNG Project is one of the few greenfield LNG projects worldwide.

ERIAS Group successfully bid to undertake phase 2 – Environmental Impact Study and Environmental, Social, Health Impact Assessment studies for Total, operator of the Papua LNG Project. These studies will allow Total to secure an Environmental Permit for the Project under the Environment Act 2000. The Mipela GeoSolutions GIS team have been engaged for the past twelve months supporting ERIAS Group mapping and spatial data for phase 2.

The following Milestones have been achieved during this period:

  • 465 maps produced\revised
  • 990 data transactions

Key Project Infrastructure components

  • LNG plant to be located at Caution Bay, approximately 20km north-west of Port Moresby and adjacent to the Exxon-Mobil PNG LNG Project site
  • An upstream central processing facility, to be located west of the Herd Base in PRL 15, close to the Purari River
  • Pipelines – approximately 75km onshore and 265km offshore pipeline, plus a separate gas and condensate pipeline yet to be determined.

Bring ideas to life

One of IT’s biggest challenge today is delivering all the new solutions that business users are demanding.

Fully integrated with backend systems (asset management, CRM, document management, finance, GIS, to name a few) and that work simply on any device. They need to be ready in days, not months. They need to be able to adapt to ever changing business requirements. Deployed in the cloud, on-premise, or in a hybrid environment, that work on and off-line, in the office or the field, even worse with scares resources and ever shrinking budgets, that’s why they say IT is not easy these days.

That is why more and more companies these days are turning to Mipela GeoSolutions for the suite of tools they need to rapidly deliver sophisticated digital solutions for desktop, Internet and mobile. With Mipela GeoSolutions X-Info Suite you can configure all sorts of business solutions in a fraction of the time and cost with the resources you already have.

You can quickly build incredible user interfaces with powerful business logic and workflows without having to master difficult technologies and languages. Plus all backend systems are integrated with X-Info’s powerful and simple connectors, tasks and reporting engine. You can configure native device applications that allows you to access Maps, GPS and camera, providing your users with amazing experiences that work out-of-the-box.

X-Info Suite data capture, management, visualisation and delivery software are your tools to collaborate, create, refine and deliver solutions. We have helped hundreds of companies in the Energy and Infrastructure sector, bring their ideas to life, faster and better than ever.

Strategic Partnership: Maintenance Connection Inc and Mipela GeoSolutions integrate Facility Maintenance and Asset Management Software with Maps

Sacramento (California, USA) and Brisbane (Queensland, Australia) – Maintenance Connection Inc (MC), one of the dominant solutions providers delivering quality Computerized Maintenance Management Software (CMMS) to organizations around the world, and Mipela GeoSolutions (MG) a professional Geographical Information Systems (GIS) services company and premier location information software specialist is about to announce a new strategic partnership at MC’s Annual User Group seminar called Checkpoint held 3 – 5 October 2016 in Baltimore, Maryland on the east coast of the United States.

“We are very pleased to form a strategic partnership with Maintenance Connection. By combining Mipela GeoSolution’s expertise in GIS to visually unlock Maintenance Connection asset and facility data for users. With Maintenance Connection’s vision of all aspects of a maintenance operation, all packaged in an intuitive and easy-to-use interface that allows MC users to manage maintenance, not software.” said Hayden McDonald, Founder and Managing Director of Mipela GeoSolutions.

The partnership will combine MC’s expertise in Facility Maintenance and Asset Management software with MG’s GIS service and X-Info Suite software platform to deliver seamless spatial integration for Maintenance Connection.

What’s new?

  • Seamlessly integrates your enterprise Geographic Information System (GIS) and Maintenance Connection system by embedding maps directly into Maintenance Connection’s CMMS solution.
  • Brings Maintenance Connection and GIS together by map-enabling your Maintenance Connection system, and integrating Maintenance Connection and GIS at both the data and application levels.
  • Search Maintenance Connection spatially, using virtually unlimited parameters for a user-defined region or area on the map.

Property Information Service made easy

Since its inception, Queensland Urban Utilities had primarily sourced its property information from Brisbane City Council’s Coreland application. On 30 June 2016, this arrangement ceased and an alternative data source was required. Queensland Urban Utilities’ area of interest covers five Councils – Brisbane, Somerset, Ipswich, Lockyer Valley and the Scenic Rim Regional Councils – and the solution needed to align the process of acquiring property data across all regions.

Queensland Urban Utilities selected Mipela to provide a suitable Property Information Service solution that would support business functions including; billing, managing customer enquiries (via the Contact Centre, mail, email and social media), maintenance operations for meter reading, and spatial analysis for asset capital works and operational planning. The objectives of the project were to reduce costs associated with acquiring property data, improve accuracy of the data, and align acquisition of the data to enable a more efficient use of data within the business.

The Property Information Service was designed using Mipela’s X-Info Connect, with X-Info WebConnect providing a browser based lookup interface for staff to reference both historical and the ongoing new data.

Property, ownership, valuation and geographic information from Department of Natural Resources and Mines is combined into a database within X-Info Connect and automatically updated daily, with the service checking each data source for any changes. This data is then automatically delivered from X-Info Connect for consumption by the business for various purposes.

The Property Information Service has been established with future requirements in mind, as additional Queensland Urban Utilities applications come to require access to property information. This cloud based solution is fully managed by Mipela, with no administrative requirements by Queensland Urban Utilities staff.

Now, large volumes of data and updates are received and automatically processed for delivery by X-Info Connect into the Property Information Service. The integrity of the data has significantly increased and there is an increased level of comfort in the data being received. Queensland Urban Utilities has provided the business with a cost saving, reliable source of property information that can be used by various areas of the business in a consumable format.

Your competitive advantage in field service management

We are in a new era of oil and gas exploration and production. With commodity prices being in a slump many new developments across the world have been shelved. In Queensland we have seen all three LNG proponents, QCLNG, GLNG, and APLNG scale back their development expenditures. Understandably the focus for all these energy companies has switched to getting the most out of their existing assets.

As energy and infrastructure companies move from construction into operational mode, they require vendors with matching skill sets. This new era of work requires groups who can service multiple sites in an efficient and cost effective manner. The companies that are able to flourish in this competitive phase are only able to win contracts if they are able to demonstrate a serious competitive advantage.

Mipela GeoSolutions is excited to announce the launch of X-info Service Suite. X-info Service suite has been designed as an out of the box configurable online tool which streamlines the way in which its users receive work orders from their customers and provide work instructions to their employees in the field. Its field data capture capabilities then allow everyone to see and understand which tasks were completed on each site.

We have developed this tool to help service companies drive value through efficient and clear communication with both their clients and service technicians. We have a proven track record of giving our clients a clear competitive advantage though X-info Service Suite.

Remote field task management and data capture providing results for real time consumption for Veolia

Veolia is a global leader in environmental solutions, working closely with some of Australia’s largest companies to help them reach their sustainability goals. Veolia is governed by an adherence to the highest levels of safety, no compromises and work in partnership with its clients to minimise hazards, reduce risk and build a respected and lively safety culture.

In late 2015, Veolia successfully won the vegetation management services contract with QGC. This body of work includes the management of remote maintenance teams to undertake assigned tasks and report back in a comprehensive and timely manner.

Having worked with Mipela since 2009, the team at Veolia partnered with Mipela to configure a hosted solution that not only managed the tasks for the remote workers via a tablet device but also provided automated reporting to both Veolia and their client QGC, offering transparency of activities and real time results. The solution had to be fluid enough to handle changes from Veolia’s client, QGC. Mipela were agile in their approach to the deployment and could quickly scope and configure variations collaboratively as they were required.

Mipela implemented X-Info Connect to manage, manipulate and report on the data; X-Info Aware to capture the data in the field on users mobile tablets; and X-Info WebConnect to provide a browser based interface into select data for QGC and the maintenance companies.

In early 2016 Veolia’s first work crew undertook their assigned maintenance task near Miles in the Surat Basin. Before and after photos were captured as part of the task process. Information on herbicides used were also collected as part of the maintenance process and reported accordingly. This information was then available for consumption by the Veolia team in real time for review, analysis and subsequent reporting to their client, QGC.

In summary, real time reporting of remote field activities is available using mobile devices. Tasks, scheduled or adhoc can trigger additional actions, such as emails or SMS, to notify others of issues or risks.

X-Info Aware tagline 96dpi

TGP optimises their field workforce with mobile data capture app

Tasmanian Gas Pipeline (TGP) were one of our first clients to test the X-Info Aware mobile data capture app over the last 12 months and have made the decision to fully adopt the product into their business.

X-Info Aware has been implemented to allow for end to end process automation. Using step procedures generated when Dial Before You Dig enquiries are submitted, the office staff are able to assign data collection forms to the field staff. This enables field crews to access and complete their daily task lists on their devices and send their data back to the office in real time.

TGP are now looking to further streamline their field data collection tasks by adding new data capture forms to their system to enable both adhoc and assigned tasks to be completed in the field and integrated back into the central database, streamlining data capture processes, improving audit and reporting functionality and eliminating manual processing from their day to day activities.

X-Info Aware tagline 96dpi

More than just maps… How do we add value to your GIS?

At Mipela GeoSolutions our team uses a variety of systems and procedures to maximise your GIS productivity. It is not just about the maps. It is about efficiently integrating or massaging the data you have into information products and solutions. These products inform decision making in your organisation.

Mipela have built systems and workflows around GIS Work Request systems, Data Management logs, QC Checklists, Job Tracking, Issue logs. These systems are integrated into our GIS Project Management adding value to your project by ensuring knowledge retention, Continuous Learning, Quality Control and Continuity Assurance.

Value

Value is not just Cost and Time. What is your expectation about the Quality and Service you receive? Service is supported by Communication, which is fundamental to our Project Management system. Regular reporting, emails, phone conversations and meetings are all logged for the benefit of the entire team, not just the parties involved. Our Team approach means we work with you to achieve required outcomes.

The quality of the service we offer is managed by our QC System and peer review process. Our GIS team have degrees in Surveying, Engineering, Mathematics and the Spatial Sciences. This diverse qualification pool brings together different skill sets that are applied to problem solving and crafting your solution. The team is constantly looking to automate and optimise repetitive tasks. This results in faster, more consistent solutions.

Versatility

Our team GIS Specialists are competent in the major Industry Desktop products as well as open-source tools. We are able to provide on site GIS support, but can also work remotely if required.

Our systems are under constant review. All lessons learned are fed back to improve the process and solutions we deliver.

Continuous Learning and Feedback

Feedback and learning from experience are a crucial aspect of the GIS Services team. Using X-info Connect, issues and solutions are captured on the job.

This information is distributed via logs and reports to internal and external teams. Each piece of information is tracked from inception to resolution, including technical solutions and constraints.

Information distribution promotes the knowledge base of the team ensuring growth and development, whilst maximising knowledge retention and technical continuity assurance for our clients.

Working together as a team towards greater success

We believe it takes a great workplace to produce great work. We’ve built a collaborative and people-focused culture that drives our business. We’re all unique, with our own skills, knowledge and personalities, and it’s these differences that allow us to compliment and learn from each other, to support each other, and most importantly it’s what unites us as a company. So it’s with great pleasure we share some insights about Rob Choucroun who was awarded the Mipela GeoSolutions “2015 Justin Fielke Wantok Annual PRIDE Award” by his peers in this issue.

I would also like to take this opportunity to thank ElectraNet who recently hosted our inaugural X-Info User Group meeting in Adelaide, and in particular, David Manley, whose passion about his work in community relations and landowner engagement was evident for all those who attended. I believe what sets David apart is his inclusion of his team internally within the business in building their capability and his constant thirst for knowledge on how they are travelling in the industry to share what they are doing internal with peers externally. This is a credit to his leadership style, the company’s commitment to ongoing professional development and their continuous improvement ethos.

 

Automated back end processes provides Gladstone Area Water Board with improved responsiveness for issuing of permits

The repetitive manual processing involved in handling communications, issuance of Permit to Work and data management within Gladstone Area Water Board (GAWB) in response to their DBYD enquiries has proven to be time and resource intensive and prone to errors and inconsistencies.

Mipela implemented a Works Management solution for GAWB to provide a seamless workflow automation solution to view, action and report inquiries that have authority to conduct proposed works in the vicinity of GAWB’s infrastructure from X-Info DBYD suite for their “Permit to Work” processes. The objective was to automate back end processes and centralise data to create certainty and responsive issuing of permits and reports.

With a fully automated Works Management module in place, GAWB is able to view, action and report on asset queries such as Permit to Works applications, resulting in massive improvement in turnaround time for permit issuance.

The automated workflow has also significantly increased workflow accuracy and compliance to processes and information coming from a single source of truth. The on demand reports enable GAWB with visibility and control which will assist with better decision making and proactive asset management.

The project has resulted in an internal “Safety Challenge” award to the GAWB team who submitted the project as a work process initiative by changing the way they do things to manage and remove risks when working in or around concealed infrastructure.

To find out if Mipela’s Works Management solution can meet your business reporting needs please contact Phoebe Tan, Business Development Executive on 1300 807 770.

Summer 2015

Four steps for effective business process improvement

The demand to simplify both informal and formal business processes continues to increase as expectations change, new technologies emerge and competition grows can be addressed by following these four steps:
1) Identify the need for change by reviewing current issues or potential risks which should consider how each process impacts your organisation, resources and stakeholders (employees, customers, partners, suppliers, etc.).
2) Once you have decided which process you are going to improve you can analyse the current procedure to set realistic improvement objectives by answering the following questions:
• What in the process is broken?
• Which steps in the process create roadblocks?
• Which step requires the most time to complete?
• Which step causes the most delays?
• Are there any steps that cause costs/resources to go up?
• Are there any steps that cause quality to go down?
3) It is crucial that management understands the need for change to ensure they will support recommendations.
4) Create an Improvement Strategy that includes what steps in the process are broken, why and how they should be improved and any financial and resource implications.

If you are looking to gain operational efficiency, standardise data capture and business processes, increase visibility of information and business operations or enable collaboration amongst internal and external teams contact us today to discover how the X-Info products can simplify your day to day activities.

Summer 2015

Field Data Conversation Efficiency

Murray & Associates (Qld) Pty Ltd is a team of professional Land and Engineering Surveyors and Town Planners. They demonstrate integrity and professional commitment to Queensland service provision and were established in 1946.

Working on the Origin Gas Pipeline Project, Murray were collecting data in the field but needed to transfer that data in accordance with the Origin Field Data Collection Dictionary. After consulting with Mipela GeoSolutions, a three stage approach was agreed to conduct a Feasibility Study, Develop a Model then Operationalising that Model. The model processed the source shapefiles and converted them into feature classes in a file geodatabase as provided by Origin.

The feature mapping file defined which shapefiles were to be transferred to the corresponding feature classes. It was configured for one to one mapping, many to one mapping, or one to many mapping. In addition to the feature mapping file, there was an attribute mapping file for every shapefile/feature class relationship.

Murray & Associates director, Andrew Campbell said, “Murray & Associates has been really happy with the communication and clear strategy presented by Mipela from the outset of this project. Mipela are a very professional company and we look forward to working with Mipela in the future.”

In a nutshell, Murray’s were satisfied because their business process was enhanced and they were able to turnaround work for their clients quickly. Their client, Origin was also satisfied, for getting their data sooner and in a suitable format.

For more information, please contact Dirk Craigie.

Spring 2015

Treasure your data?

The volume of data businesses handle each year increases substantially as the business expands. It is critical therefore that the data is managed effectively and efficiently. Five data considerations are highlighted below:

  1. Good data should make it easy for your staff to identify and complete their daily assigned and ad-hoc tasks on any device.
  2. Decide what data you need to retain and how you intend to use it. For instance, how is the data going to help or improve your business processes and your bottom line?
  3. Collect data in a standardised format. Present staff with categories to guide their answers. A tick in a box is much easier to process, record and use than a typed word or phrase.
  4. Streamlining the business process from point of capture to storage. What is the final destination and what rules, processes, systems will you need to put in place to automate the delivery?
  5. Collecting data in line with privacy regulations. Consent is the most important factor in harvesting and retaining data.

If the issues above sound challenging or other data capture software problems make you feel like you can’t locate “X” on the map, give us a call. We can help.

Spring 2015

New, bold, brilliant – X-Info Aware

Mobilise your business activities through X-Info Aware, Mipela GeoSolutions mobile data capture app for use with X-Info Connect.

X-Info Aware enables the mobile workforce to transform complex repetitive work tasks and workflows into a simple user experience. It gives users rapid access to information anywhere, anytime.

X-Info Aware is designed to work with either a single X-Info Connect connection, or multiple simultaneous connections.

The data collected while mobile, is automatically synchronised directly with X-Info Connect when the device is connected to the internet.

Why X-Info Aware?

  • Mobile and efficient
  • Simple and spatially enabled
  • Seamless data integration and synchronisation
  • Easy workflow monitoring
  • Rapid access to information anywhere, anytime
  • Compatible with Android

X-Info Aware is an easy to use digital solution that works anywhere using your existing mobile device.

Click here to check out more info on X-Info Aware.

Spring 2015

SEA Gas improves efficiency of land management

The importance of effectively tracking, analysing and managing company information is recognised throughout the business world as an integral part of doing business.

SEA Gas is a partnership that has been established to develop, own and operate the underground pipeline system transporting natural gas from Iona, northeast of Port Campbell to both South Australia and Victoria. SEA Gas employs its own staff to manage and operate the pipeline system and was seeking to upgrade information management systems used to assist in managing its landholder and community relationship data.

SEA Gas was capturing data in multiple databases resulting in inefficiencies in data handling, potential introduction of errors and delays in information collected being available to the team. They recognised that being able to capture data accurately once and then use it many times would improve efficiency and in turn reduce costs.

Enter Mipela GeoSolutions.

Mipela GeoSolutions offered SEA Gas a solution with its X-Info Suite Online. The solution is fully supported and maintained, reliable and easy to use, allowing users to:

  • Record landholder, property information, contacts, conversations, emails and other relevant communications for many parcels of land and hundreds of landowners
  • Seamlessly integrate maps/corporate GIS into stakeholder, property and information from a variety of mapping systems and external data
  • Provide links within the software to relevant documents stored on the server or hyperlinks to relevant websites that can assist with the preparation of documents
  • Provide simultaneous secure access to information for an unlimited number of internal and authorised external users, when required

The aim for SEA Gas was to have a robust system that supported and streamlined the existing . The company wanted to ensure a future where they had auditable records of communicating with  on safety matters and could be assured of accurately tracking landholder issues to resolution. Since getting X-Info Suite operational, SEA Gas has been able to capture more and better quality information.

“We really like working with Mipela” said Scott Clune Maintenance Systems and Land Liaison Officer for SEA Gas. “Moving onto X-Info Suite has made us more efficient, more consistent and we are easily able to access up to date information as a consequence and integrate it into our integrity management programme”.

The  solution takes the core functions of Stakeholder Relations Management, Project, GIS Services, Live Property Updates and Document Management Systems and integrates them into a unified knowledge solution for clients business.

Spring 2015

Reach your business potential with X-Info Aware

X-Info Aware replaces outdated, repetitive and manual processes for capturing data with a simplified digital solution that works anywhere using your existing mobile device. Your field staff workflows are automated, corporate systems integrated and reporting optimised with captured data immediately available to decision makers through X-Info Connect.

Simplify operations: To assist you in running your business at its optimum efficiency, X-Info Aware’s forms replace repetitive, manual paper based processes within your business with real-time assigned and ad-hoc tasks, depending on your field workforce’s role and geographic location.

Improve data quality: Easy-to-use forms ensure data is validated at point of entry to minimise transcribing errors and ensure consistency with corporate standards. Field users can perform inspections and other data collection tasks, filing reports that include the attachment of photos and other supporting information.

Streamline task timeframes: Out-of-the box functionality allows you to easily monitor your business processes using X-Info Connect’s dashboards and automated reports sent via email / SMS. Manage workflow configuration using tasks that can be scheduled, monitored or triggered to allow available data to be fed into back-end systems in real time. This ensures all tasks are completed on time and your projects remain on track.

Compliance ready information: All new and edited data is automatically date/time stamped against a User ID to support quality assurance of task completion that can be viewed, printed and exported. Data can be grouped and graphed by user and date range.

Shape workforce morale: Users are provided with instant feedback and validation that their work is necessary and utilised, delivered a more efficient and integrated workforce.

Spring 2015

True blue through and through

Mipela GeoSolutions is an Australian owned and managed company providing innovative solutions to clients in the Energy and Infrastructure industry. As an Australian company, we can make choices every day about what we buy and who we buy it from. Mipela, wherever possible, makes a conscious decision to purchase Australian goods and services.

It is important therefore, to ensure our clients make informed decisions, and as such, it is with pride that we announce to our clients, partners and supporters that Mipela carries the Australian Made Certificate. This Certificate states that Mipela “Designs, Develops and Supports right here in Australia”.

Australian Made is a trusted and recognised certification that carries with it the support of the Australian people and businesses. Only true Australian products can carry the branding and Mipela is now among the thousands of companies associated with this iconic Australian institution.

“Mipela deliberately chooses home grown, and wanted to promote the concept of considering “Australian Made” first and foremost; when it comes to buying what you need, not just at home, but also at work,” said Nick Lovell, Sales and Marketing Manager.

The money that is injected into Australian companies goes directly back into the local economy, supports local jobs and delivers value in the form of tax dollars. When you consider buying goods and services in the future, please make an informed and conscious decision to buy from a company that promotes Australian Made – you know it makes sense.

For more information on Australian Made visit australianmade.com.au.

Winter 2015

Perfect match: X-Info Connect and Maintenance Connection

First it was X-Info Maps integration with Maintenance Connection, now Mipela GeoSolutions has found the perfect addition by enabling X-Info Connect to also communicate with Maintenance Connection.

This new pairing enables users to visualise assets through embedded GIS functionality, allowing users to:

  • Automatically create WorkOrders and Assets through the mapping interface within Maintenance Connection
  • Automatically create a WorkOrder based on a trigger from X-Info Connect.

Example

When a new DBYD Works Management request is created, a WorkOrder can be automatically generated for that request within Maintenance Connection. The resulting WorkOrder number can then be populated back to X-Info Connect and linked to Maintenance Connection to enable other automated or adhoc actions such as emailing, populating GIS files or adding communications. The request and WorkOrder can also be visualised on a map (in either X-Info Connect or Maintenance Connection) and interrogated through tools in the X-Info Maps interface.

Through this integration, workflow is improved between the two systems resulting in users having a seamless experience to achieve the business objectives of managing their assets and stakeholders.

Benefit
  • Automates WorkOrder creation for Affected DBYD responses in Maintenance Connection
  • Automates status of open and closed DBYD WorkOrders back into X-Info Connect
  • Eliminates manual intervention of allocated WorkOrders to appropriate resources
  • Eliminates forwarding Affected DBYD response emails to allocated resource for interpretation
  • DBYD and associated WorkOrder statistics can be tracked and reported on.

Overall, this new workflow automation software functionality improves the automatic generation of WorkOrders rising from DBYD enquiries, or any other Works request initiating business data, and further integrates the automation between X-Info Connect, X-Info Maps and Maintenance Connection.

A word from the Boss
ARTC implements X-Info DBYD suite as their automated response system
Beware the Spreadsheet
If you are breaking ground out in the field – we have you covered!
Product Update – X-Info Connect v6.2 release
Tips and Tricks – More about X-Info WebConnect Activities
Something GISSY – Geospatial vector file extensions
Staff updates
OLDER POSTS
A word from the boss
When community focus is key to the success of your project
How Gladstone Area Water Board saves time processing permits using X-Info DBYD suite
What’s new? Product update
Tips and Tricks – X-Info WebConnect
Update on DBYD service
Mipela delivers more efficiencies to APA Group
Helping protect Queensland assets is at the tip of your fingers
Responsive engagement, requires intuitive interactions
Managing Cultural Heritage across Barada Barna land
“The Power of Communication” – see your world from a new perspective
Ever wondered how TransLink manage their Bus Stops?
Managing contaminated land compliance
APGA moves Pipeline Engineers Competency System (PECS) to a a new platform
“Doing the right thing”
Systematising pipeline risk management
The APGA Knowledgebase has moved to a new platform
These are challenging times
Experience really counts when it comes to stakeholder management
City of Greater Dandenong implements DBYD automated response system
Some days are great, some days are good, some days are bad
Stakeholder management – the answer is blowing in the wind
Going ons at Mipela
Flavour of the month – renewable energy projects
3 proven ways to empower technology
Automation in Remote Regions Delivers Multiple Benefits to Council
Powering through South Australia
Bringing  together data, systems and people
There’s no watering down the importance of DBYD responses at Allwater
Tanami Gas Pipeline data integrity and materials traceability
Incident management and risk analysis of Australasia’s pipelines
Simplifying how work gets done
Getting together with Farming Together
Greater Shepparton City Council moves to X-Info DBYD suite
What is X-Info SMS suite?
Solving our clients’ needs
Putting your pipeline Safety Management Study information in one place
Making Lodging DBYDs Easier
Drawing in the Power of Collaboration
Desktop GIS Analysis for Preliminary Route Selection
X-Info DBYD suite Perfect Fit for ATOM
First Gas Land Management
Managing Your Information
Data Never Snoozes!
Managing Your Information – from beginning to end
Simplify Your User Workflows
People – celebration of purpose
The importance of data across the life of your assets
Mipela assist Luminous Energy in planning solar farms in Queensland
Tasmanian Irrigation
Branch out ideas
Optimising grape production using X-Info Suite
The Value of X-Info Plans Management – Zinfra
Using GIS to mitigate risk
Together, we grow
X-Info Plans Management
Tap Into Expertise
Real time data capture and reporting in remote field environment made possible with X-Info Aware
X-Info SMS suite – Safety Management Study
Mipela continues its GIS support on the Papua LNG Project
Bring ideas to life
Strategic Partnership: Maintenance Connection Inc and Mipela GeoSolutions integrate Facility Maintenance and Asset Management Software with Maps
Property Information Service made easy
Your competitive advantage in field service management
Remote field task management and data capture providing results for real time consumption for Veolia
TGP optimises their field workforce with mobile data capture app
More than just maps… How do we add value to your GIS?
Working together as a team towards greater success
Automated back end processes provides Gladstone Area Water Board with improved responsiveness for issuing of permits
Four steps for effective business process improvement
Field Data Conversation Efficiency
Treasure your data?
New, bold, brilliant – X-Info Aware
SEA Gas improves efficiency of land management
Reach your business potential with X-Info Aware
True blue through and through
Perfect match: X-Info Connect and Maintenance Connection