Welcome to our Summer newsletter for 2018!
With the next generation development of the X-Info suite underway, our measure of success and in turn our clients depends on our ability to change. The instability caused by globalisation and advance of new disruptive technology guarantees only the adaptable will survive.
Success in the digital age is not only defined by the formulation of good ideas but the ability to implement those ideas in a rapidly shifting environment. Technology is changing the world at an ever increasing speed. Disruptive business models (Airbnb, Netflix, Uber) are leaving established organisations in the wake of their more agile competitors. Change can only occur when people, process and technology are aligned/connected.
We need to empower people to alter their ongoing operations at the point they capture data while delivering outcomes in a dynamic environment. This is where changing business environments, ERP implementations, reorganisations and mergers, changing product and service offerings, changing laws and regulations are constantly in flux.
But we can’t do it alone. With our suppliers, our partners, our people, our clients’ teams, together we are committed to the continuous process of analysing, designing and monitoring our activities to perform tasks efficiently and effectively and look forward to sharing more on this in future newsletters.
The Mipela team thank you for your trust and support through 2018 and we look forward to 2019 with excitement and confidence as we continue our purpose of connecting people with information. I wish you and your family ‘Compliments of the Season’, safe travels and best wishes for a rewarding and successful new year.
Founder and Managing Director
Farming Together (Farm Co-operatives and Collaboration Pilot Program) – is a Federal Government initiative that aims to provide farmers, fishers and foresters with knowledge, skills and materials on collaborative ideas, co-operative structures and collective strategies. The program is managed by Southern Cross University in Lismore, NSW.
Farming Together aims to:
Managing this program involves a significant amount of progress tracking and reporting. The Farming Together team had been using a proprietary CRM but needed more. The team members wanted access to data in usable formats and accurate reporting – at case or program level, delivered in a timely manner.
Mipela was chosen to provide a solution that could give them real-time access to accurate information, automating their workflow processes and approvals. The team at Mipela went about configuring X-Info Suite to align to Farming Together’s business processes and reporting requirements, ensuring that users had what they needed, when they needed it and in a format they could use.
Users of X-Info Suite experienced immediate improvements through the ability to access the data using the individually configured dataviews, improved search functionality and the ability to see a financial and service snapshot in one view. Seeing a summary of a case in one screen has made internal control easier and more effective. This has resulted in greater transparency over case files and improved efficiencies in time taken to complete tasks.
Having learnt a hard lesson on what didn’t work well, the team at Farming Together was committed to working with Mipela to invest the time and effort in implementing a successful solution – and it’s paid off in time-efficiency.
The result has been a more committed project team. They were able to undertake some major data cleansing and remove inaccurate data along the way which has led to improved, more accurate financial reporting. In turn, this made ongoing monthly financial reporting far more efficient, with no anomalies to review.
“We had a really good experience working with Dirk, he met our needs and was very patient with us during the process. Dirk persevered through some difficult moments with our data cleansing which was a relief and appreciated by our team,” said Emma Hunter, Farming Together’s operations manager.
“Overall, now we have something that makes our job easier!” she said.
Version 2.4 of X-Info Aware has recently been released. The most recent Android version is now available which offers compatibility with Android Pie (v9.0) and Oreo (v8.0-8.1).
The release of version 2.4 includes support for iPhone X, Android Pie (9.0), ESRI Maps as a background layer, improvements in offline database management and loading/handling of picker fields and expression evaluation for filtering data. The release also allows users to add their own Google Key to use Google Maps in the location tab.
Download the latest version now from the Apple app store or Google Play.
Q1: Can I group a number of my Activities into one folder in X-Info Connect?
A1: You can if you have the permissions to do so. If not, you might have to talk to someone with adequate permissions.
Q2: How do I group my Activities?
A2. Make sure you have the Activities panel opened, if not click View and select Activities. To group Activities you need to create a folder to place your Activities into:
1. Right click the top level connection
2. Select the arrow adjacent the Add text
3. Select Folder
4. Give the folder a name
5. Add an icon by clicking in the grey square adjacent the Icon text, select an icon
6. Click OK
7. Right click on the new folder
9. Repeat steps 7 and 8 above to add more activities to the newly created folder.
Activities are only available in X-Info Connect 5.0 or newer.
If you would like further information or assistance please contact the Mipela Support Team at firstname.lastname@example.org.
Council had gone down the path of automating their Dial Before You Dig responses a few years earlier but were having issues with product usability and reporting. They needed access to an automated response system for the Dial Before You Dig enquiries that gave them real time reporting and data availability that could assist them in identifying upcoming planning from external contractors.
Once they had chosen and implemented Mipela’s X-Info DBYD suite, the results were immediate. They were able to free up their resources to focus on working together with the public to plan on minimising disruptions to the community from development or roadworks. Council staff have greater access to the DBYD enquiries through the portal to gauge what kind of work and frequency is planned within their Council region to forecast of workloads and potential environmental impact. Contractors are communicating more clearly with Council as a result of the DBYD response information that they are receiving.
Russell Hardie, Permit Inspection Officer for Greater Shepparton City Council said, “X-Info DBYD suite runs seamlessly in the background and provides us with advanced reporting. Not only does X-Info DBYD suite protect our assets but the range of real time data available is being used to benefit the community providing minimal disruption from any development or roadworks”.
If you’d like to learn more about how automating your Dial Before You Dig responses can work for your organisation, contact our DBYD specialist, Jaci, on 1300 807 770.
X-Info SMS suite (Safety Management Study) is specifically designed to provide pipeline owners with a comprehensive system that can manage their tasks associated with the operation, maintenance, suspension of operation, decommissioning and abandonment of their pipelines. In addition, X-Info SMS suite also manages data relating to any proposed transmission pipeline asset projects AS2885 workflows, quality control and reporting.
Pipeline owners use X-Info SMS suite to gather, store, display and report on information pertaining to design, safety and operational related hazards that cause or are capable of causing loss of pipeline integrity associated with the pipeline infrastructure (as set out in AS2885).
Uses pre-configured threats for common crossings. Add specific physical and procedural protections unique to your asset. Threats can be associated locations via point and section geometries. Non-location threats are also captured against the entire asset.
Assigns actions to field teams to complete – reminder emails automatically notify responsible parties.
Where a threat is identified as “credible” and failure is possible, the risk MUST be managed to ALARP (As Low as Reasonably Possible). X-Info SMS suite guides participants through an Initial Risk Assessment workflow and Residual Risk Assessment to reach ALARP.
Specific details have been removed for confidentiality purposes.
Recently, our Senior Software Engineer, Craig Williams celebrated his 10th anniversary with Mipela. Craig’s hard work and intelligence has been integral to the evolution of Mipela’s suite of products over the past decade. When asked to reflect on his time at Mipela so far, it’s the people and the culture that have defined his experience.
Craig said, “It’s funny – on my first day here we had cake. On my 10th anniversary we had cake and today we had cake. So, I’m thinking – can anything be better than cake? But really… it is about the people – and that’s a true credit to Hayden. What you guys (sic) are doing now is the best thing about working at Mipela, getting together and having a laugh… and hopefully some more cake!”
The wonderful pavlova in the photo was made by Jaci from organic eggs from Mia’s chickens who eat the office food scraps (see also our article on Corporate Responsibility for context).
The lovely Cirina Di Pierro popped in to Mipela recently to unveil the Cirina Di Pierro Wantoks Recognition Board. The word Wantok is Pidgin English for a close comrade or a person with whom one has a strong social bond. Wantok strongly represents the culture at Mipela (pidgin English for “us” or “our people”).
This board recognises the long term commitment and achievements of many individuals who form and have formed part of the Mipela team over the past 21 years.
It was a packed boardroom at Mipela in Adelaide on 8 November for the South Australian User Group session. Matt Green, Stakeholder Relationship Lead Consultant from SA Water talked to the group about how they use X-Info Suite to execute their key stakeholder relationship plan across SA Water. David Manley, Landholder Liaison Coordinator from ElectraNet walked the group through how they use templated reports to auto generate access letters. Our very own Alana O’Connor the demonstrated the versatility of X-Info Connect by showing us how she’s using it to plan for her upcoming wedding!
Following that, it was off for a few beverages at a nearby bar. And that’s when the stories started…
As 2018 draws to a close Mipela GeoSolutions will be handing on the naming rights sponsorship of the Altitude Cycling Racing Team, as it’s time for others that add great value to be recognised accordingly.
It has been wonderful to see the team develop over the last five years in the QRTS and myriad of events that occur in Queensland’s cycling calendar. The success they’ve achieved on building community through cycling is a credit to the integrity of the values they uphold, in particular “Attitude”. The hard work of the support structure that has been developed, along with the camaraderie of ALL involved from the generosity of the support people who attend the events to assist the riders. To the sponsors and to see a few riders progressing towards their dreams of becoming professional cyclists, it has been amazing to be able to play a small part in it.
The foundations have been well set and we look forward to following the Altitude Cycling Teams journey as they continue to grow and prosper powered by Allsports Physiotherapy into 2019.
Buzz words like zero waste and waste reduction have been all the rave recently, with good measure.
While Mipela has always aimed to uphold environmental obligations as a part of our Corporate Social Responsibility (CSR), we’re also continually looking for ways to step up further in line with the environmental change conversations that have been happening recently.
As an office full of bike riders, public transport users and home gardeners, minimising the environmental impact of our business has been a no brainer.
More reusable coffee mugs and water bottles are popping up around the office and our work fridge is stocked full of reusable containers with home grown salads and homemade meals.
In addition, the office has also jumped on board the COEX initiative implemented recently by the Queensland Government and we’re donating this money to charity.
Bit by bit we’re making changes and we encourage you to do the same because while the efforts might seem small, every little bit counts!
As the holiday season approaches like a roaring freight train, the team @ Mipela would like to say Thanks for a Great Year to all of our clients (present and future). We love what we do and hope that comes across in our day to day dealings.
We’ll be closing the office from Friday 21 December for a well earned break but will be back bright eyed and bushy tailed on Monday 7 January 2019!
Our Support team will continue to provide technical support to our clients over this holiday period (excluding public holidays). So if you need to contact them just call 1300 857 870 or email them at email@example.com.
The following posts are from previous newsletters.
In this edition we provide a wrap up of the first Oceanic Damage Prevention Conference (ODPC) on the Gold Coast, our recent X-Info User Group meeting in Brisbane, a sneak peak of the X-Info Aware Version 2.4 release, the development of the Australian Safety Management Study under AS2885 and Linbeck Contractor’s use of our X-Info Plans Management.
I would like to acknowledge and welcome our most recent new clients, Transport Canberra and City Services and Yarra City Council. August 2018 recently marked the 21st anniversary of the company’s founding. A warm thank you to all of our team (past and present), suppliers, partners and clients for your continued support.
In closing, Dean Howell, John Quigley and I really enjoyed catching up with our existing clients, learning lots and meeting some new people at the 2018 Annual Convention and Exhibition of the APGA: celebrating “Australia’s Pipelines: 50 years of safe and reliable delivery of energy and water” in Darwin 8 – 11 September. Congratulations to Stephen Ohl on winning the Scrabble Luxury Edition!
Founder & Managing Director
“Transmission pipelines have long operational lives (in Australia the Roma to Brisbane is our oldest operating highpressure pipeline in excess of 49 years), the environments around them change over time as do personnel responsible for planning, designing, constructing, commissioning, operating, maintaining and decommissioning. These changes are likely to have effects on a pipeline. In the short term, change will be associated with increased construction activity and its associated risk, in the long term change may alter the risk profile of a pipeline. This is particularly true on the urban fringe of towns and cities, where population growth and housing pressures lead to increasing expansion of urban boundaries and the transformation of rural and semi-rural land into suburban and urban environments containing residential, commercial and industrial communities.”
‘Guideline for investigations of land use around pipelines to guide initial location classification under AS 2885’ (August 2014)
It is now 21 years since AS 2885.1-1997 was published with its ground breaking section SAFETY, developed to provide a methodology for the pipeline industry to demonstrate the safe design, and construction of high pressure transmission pipelines. The SAFETY process was renamed ‘SAFETY MANAGEMENT STUDY’ (SMS) in the 2007 revision of AS 2885.1. Now the greatest change guiding our way forward has been the relocation of all details of safety management to a new standard “AS2885.6 Part 6:2017 Pipeline safety management” with final comments recently submitted 10 August 2018.
Mipela GeoSolutions X-Info SMS suite is a configurable, out of the box solution to capture, manage, display and report for your AS2885 proposed and operating pipelines:
If you would like further information, please contact us at info@mipela. com.au or on 1300 807 770.
Version 2.4 of X-Info Aware is now available.
X-Info Aware is Mipela’s mobile data capture app that can be used with X-Info Connect to capture data in the field.
The release of version 2.4 includes support for iPhone X, ESRI Maps as a background layer, improvements in offline database management and loading/ handling of picker fields and expression evaluation for filtering data. The release also allows users to add their own Google Key to use Google Maps in the location tab. This version is available from the App Store for iOS devices and Goggle Play for Android devices.
Earlier in September I participated in the 2018 Gas Speak Colloquium in Canberra where young professionals from all areas of the gas industry learnt and practiced presentation skills while being mentored by industry professionals sponsored by the Australian Gas Industry Trust.
The highlight for me was a cocktail party at Parliament House as well as getting to know a diverse range of gas industry YPs including Tessa Williams from CNC Project Management who won the best presentation award. The lowlight was leaving my laptop at Canberra airport.
If you’re in the industry, get thinking about your application for 2019.
Senior Solution Specialist
Linbeck Contractors provides construction, repairs and maintenance and licenced plumbing services to asset owners in the gas and water industry.
Their work involves underground works, which all require a Dial Before You Dig (DBYD) enquiry to be lodged, to ensure no damage is caused to underground assets. The lodging of an enquiry and receipt of responses is a time consuming process, something Linbeck’s Administrator, Melanie Hurditch hadn’t realised exactly how much until they started using X-Info Plans Management.
By implementing Mipela’s X-Info Plans Management, Linbeck were able to significantly reduce the administrative tasks related to collating, printing and scanning their DBYD responses. Linbeck’s field teams now have access to every job 24/7 through X-Info Plans Management via a browser on their smart phones.
Linbeck’s Director, Joe Lynch said, “Mitigating risk was one of the key factors in seeking out a solution but the economic and environmental benefits have since become clearly evident.”
For more information on X-Info Plans Management, contact Jacqueline Button on 1300 807 770.
Layers added into X-Info Maps can be shared in your favourite GIS in a number of different ways and layers from your GIS can be imported into X-Info Maps in a variety of ways also.
Q1: Can I use data from X-Info Maps in other systems?
A1: Yes, in the Project Settings, within X-Info Maps and from the General Tab you can select a number of options that will enable the use of data in different ways.
Q2: Can I use data from other systems in X-Info Maps?
A2: Yes, in the Project Settings, Select import layers and import data in different ways.
If you would like further information or assistance manipulating data in and out of X-Info Maps please contact the MG Support Team at support@ mipela.com.au.
Welcome to our 2018 Winter newsletter.
In this edition, we have a summary of our recent Annual Client Satisfaction Survey, a wrap-up of one of our 2018 #projectMAD initiatives to make a difference for those suffering with multiple sclerosis, present another X-InFocus tech tip and an update of our team’s activities in connecting people with information.
It is with mixed emotions that we farewell Cirina Di Pierro after ten years of dedicated service to Mipela GeoSolutions by sincerely thanking her for all that she has achieved and we’re excited to be following the next steps in her career. On the flip side we welcome Dean Howell as our new Support Team Leader based in Adelaide which will further establish our initial footprint with Alana O’Connor, which is great news.
I’d also like to welcome our new clients Conergy, Hopgood Ganim Lawyers, Linbeck Contractors and Greater Shepparton City Council to the extended Mipela family.
There has never been a more important time to discuss the initiatives and recognise the progress of being advanced across the Oceania region and the world in Damage Prevention.
Did you know in Queensland Construction the following horror statistics were recorded:
Queensland’s Dial Before You Dig’s General Manager, Paul Newman said, “The $5 billion increase in infrastructure spending earmarked for Queensland in the budget was likely to see a hike in the number of digs going wrong during excavations”.
In a few weeks time, the inaugural “Oceania Damage Prevention Conference” (ODPC) will be taking place on 20-23 August 2018 at the Gold Coast Conference and Exhibition Centre.
Over the last 20 years Australia has established a very good national referral service designed to assist in preventing damage and disruption to Australia’s vast infrastructure networks.
The Conference will bring together Locators, Contractors, Service Providers and Utilities to showcase best practices and international learnings.
Mipela GeoSolutions is proud to be an official sponsor supporting the ODPC and would highly recommend you attend.
Mipela GeoSolutions have provided pre feasibility desktop study services for route selection to several of our clients.
The conceptual model uses freely available GIS datasets at a national scale across the following themes:
Projects may prioritise following existing infrastructure corridors for route selection which is achieved in the GIS model by a “weighted overlay” model (see image). This approach allows the route selection to give higher priority to existing infrastructure corridors (co location).
In most cases avoiding high potential agriculture land or National Parks would be weighted with a lower priority. Changing the parameters (eg. equal weighting vs co-location) provides multiple route options that may be compared side-by-side during preliminary selection. A Constructability Matrix indicating the number of road, rail and river crossings is also produced as part of the analysis.
For more information on GIS desktop analysis work, please contact our Client Success team on 1300 807 770.
Australian Terminal Operations Management (ATOM) is a company dedicated to operating 3rd party bulk fuel facilities safely, reliably and effectively for its customers. With a head office in Melbourne, ATOM currently operates and maintains 17 bulk fuel terminals across Australia.
National HSSE & Operations Excellence Manager for ATOM, Leon Harris, identified that having a lot of underground pipeline exposed them to potential significant risk when third parties are working close by.
ATOM were in need of a robust system to ensure they were informed of any potential digging and to provide the information to manage the actions of third parties within a certain parameter of their asset.
The implementation of X-Info DBYD suite gave Leon assurance that adequate controls are in place to mitigate any incidents.
Leon said, “X-Info DBYD suite has created a barrier to risk for their assets. In addition, the automation allows resources to focus on high risk areas, eliminating the administrative burden that comes with manual processing.”
The introduction of X-Info DBYD suite is providing everyone with an extra level of safety with little to no effort by the ATOM team.
Q1: How can I access the DBYD Jobs?
A1: Click on the second hyperlink in any job confirmation email you receive and login to the portal from your computer or mobile device.
Q2. Can I check the progress of a DBYD job before it sends me an email to confirm the job is completed?
A2. Yes, simply log into the portal and select Find Job Number. Select a Job and then click on the second tab called Plans Management Details. The summary pic chart will give you a quick visual on the status of the job and all details are listed below.
If you would like any further information on X-Info Plans Management or assistance, please contact the Mipela Support Team at firstname.lastname@example.org
With our fearless leader taking to the ski slopes to celebrate 20 years of tireless service, the team here at Mipela GeoSolutions have been powering into 2018.
This season our focus is to talk with you about what matters. What is taking up your valuable time? Where can you get those monthly reports automated? How can we simplify that workflow for your team? At Mipela GeoSolutions we are not simply a software provider but thrive on being solution specialists. Our sales, solutions and support teams will be asking you these questions and working with you to deliver the outcomes you need. Expect a call from us soon.
Back at MG HQ we are excited to welcome John Macaranas to the Solutions Team and bring new clients W3+ Consulting, Mitchell Water and BHP into the Mipela family. This quarter we are also rolling out a sexy new web interface for X-Info WebConnect.
Bring on 2018!
Cirina Di Pierro
Team Leader – Services Support
Based in the energy rich region of Taranaki, First Gas supplies gas to more than 65,000 customers across the North Island of New Zealand.
First Gas owns and operates more than 2,500kms of high pressure gas transmission pipes and nearly 5,000km of gas distribution pipes that supply natural gas from the Taranaki region to industrial consumers throughout the North Island.
Earlier in 2017, First Gas engaged Mipela GeoSolutions to provide a comprehensive Lands Management System to help them manage their extensive property portfolio and its associated stakeholders. First Gas were looking for a solution that could automate the day to day management of its easement database, land and planning (risk assessment for owner/operator, visit and permit history) and to capture all associated information for their annual landowner contact program. Integration with First Gas’ existing GIS system, ESRI, was integral to the success of the proposed solution.
Mipela successfully implemented X-Info Suite to manage the Lands and Permit business functions at First Gas. This solution offers key workflows and automated processes that align to the nominated business procedures. First Gas have also embraced the opportunity to further optimise their business moving forward in a flexible and hassle free manner.
The implementation of an Automated Response System for their Before You Dig enquiries for part of their distribution business was also delivered. This solution is now protecting distribution assets with timely and detailed responses. This has enabled First Gas to refocus resources to pro-active asset management, rather than administration tasks.
Since GoLive of X-Info Suite, First Gas has noticed positive enhancements in operational efficiencies, reducing landholder update timeframes from one hour to five minutes.
The First Gas standard of data integrity has been clearly defined and is maintained by applied user security and live feeds from point of truth data sources such as GIS property. This ensures that the business can validate the information generated from the X-Info Suite and trust it to support their decisions and workflows.
The availability of on demand and templated reporting has ensured transparency companywide to key business information from the Lands Team.
Future strategies for field mobility solutions using X-Info Aware will see First Gas move core information seamlessly through the business from field to office to GIS to third party owners.
“The future potential application of X-Info for lands management is exciting and will provide a one stop holistic management tool for all First Gas land stakeholder management,” said Anthony Joines, Land and Planning Manager, First Gas.
So, what’s the real value in reusing your data over the lifecycle of a project? It’s pretty simple when you lay it out like the following diagram. Data is an asset, assets have a value. You don’t go and buy a new digger every time you want to dig a hole, do you?
Traditionally, project owners have split their projects into phases, sometimes with different people responsible for different phases. In turn, there is often a disparity in how they manage their data and different tools or systems are used to manage that data. By thinking ahead and providing a platform or solution that can address multiple requirements, there is an economy of scale introduced. In turn, your single source of data creates greater value.
The key is making sure the right people get to see the right pieces of information at the right time. Having a configurable solution that can align to your business processes and are refined as those processes change is critical to effectively managing data over the lifecycle of an asset.
If you’re like to learn more about this concept, give Karen a call on 1300 807 770 and see if Mipela can assist you.
Q: What can I do with a Search Activity?
A: The Search Activity enables a user to quickly search data through a customisable interface. A Search Activity can be constructed with parameters pre-determined and filters already set, allowing for quicker searching without having to make manual adjustments, eg. quickly finding a client’s company trading name.
Typically a user would have to search by using a pre-configured Quickfind or manually tailor the Find options to narrow down the search:
With Search Activities, we can take a quick find and make that into a hotlink with all the filtering applied and easy to access:
Both methods will produce the same results, but the Search Activity is one click!
If you would like further information or assistance on the Search Activity please contact the Mipela Support Team at email@example.com.
“Maps are a simple and efficient way to understand and communicate rapidly. Looking at a spreadsheet, we see rows and columns of data. Using charts and graphs, that data can be seen as a pattern. But when that same data is presented on a map, we suddenly have context for the information” – Jack Dangermond
Most of our readers will be familiar with the “Knowledge Pyramid” in one form or another. How does the Knowledge Pyramid apply to GIS and how does this relate to current trends in GIS?
GIS leverages data using spatial analysis to reveal information. Traditionally hardware and software constrained GIS implementation. With technology evolving rapidly the focus has shifted to the data, methods and procedures for analysis.
In the context of the Knowledge Pyramid above and GIS Trends:
Jack Dangermond lists Advanced Analytics and Big Data Analytics as two of his top 5 GIS trends. But what are other experts saying?
“Those organizations poised with know-how and budgets to harness the available data sources and this arsenal of tools will quickly dominate” – Chris Tucker, Chairman of the American Geographical Society and Founder of MapStory
“The GIS industry is constantly changing and evolving, however, there’s always been a heavy focus on data and data being ‘King,’ and I don’t see that changing – GIS is all about the data.” – Glenn Letham, Co-founder of GISUser
“The value of location-based data lies in its integration with other information. Whether you’re ordering a parcel online or navigating by voice to your nearest toy shop, as a user you don’t need to know that there’s a whole geospatial stack sitting underneath.” – Thierry Gregorius, Principal Strategic Consultant at Exprodat
In this Summer edition read about the capability of our team’s expertise to meet the compliance needs in your organisation.
We touch on AGL Energy’s move to Mipela GeoSolutions’ innovative and responsive, cloud hosted solution to simplify how users can now easily interact with their critical property business information.
Data is the modern world’s new gold or oil. It flows and pushes everything in the global economy, spawning terms such as “big data”. And just like gold and oil, this resource needs to be protected and so data integrity has become a critical part of any business.
Data is on overdrive. Data is exploding faster than our ability to put our arms around it, so you’re going to have to adapt. It’s being generated at break-neck pace, flooding out of the dozens of connected devices we use every day, and it shows no signs of slowing down.
An effective compliance solution is essential to good corporate governance and risk management. If you would like to reduce the risk of oversight, substantial fines, and demonstrate compliance, then contact us today to see how Mipela can assist you.
I would also like to recognise, and welcome to the Mipela family, our new Clients, Farming Together, Gondwana Consulting, Hydro Tasmania and TasNetworks.
Finally, I thank you for your trust and support through 2017. On behalf of the team at Mipela GeoSolutions, we wish you and your family a happy Christmas and safe travels during the festive seasons. We look forward to continuing to work with you in the New Year.
Hayden McDonald Founder & Managing Director
Over the lifecycle over a project, there are a number of activities that are conducted that, by the nature of the activity, accrue large amounts of data. Here’s an example.
You’re in the early planning phases of developing a lineal asset. Before you send someone out to “walk the line”, you’ll most likely engage an environmental consultant and a GIS consultant and a cultural heritage consultant… get the picture? Each of these people commonly work independently to provide you with the information you need to progress your plans. Some of this information is also used to establish leases and property acquisitions.
A lot of this data is reproduced unknowingly across the independent consultants. Repetition costs money.
And we’re still in the planning phase… we haven’t even mentioned engaging with landowners and other stakeholders yet… or field and maintenance teams once the project moves to operational mode…
Mipela can help you map out the lifecycle of your project and work with you to plan how you can mitigate the repetition. Centrally manage all of your data – geospatial and other business information – in one single source of truth; connect the right people to the right information; provide real time data entry from the workers in the field; and reporting on demand.
Minimise risk and maximise your data investment across the whole lifecycle of your project.
If you’re interested in becoming part of a pilot program we’re running on this topic, we’d love to hear from you. Call Karen on 1300 807 770.
Q1: How do I make a new activity?
A1: Make sure the activities panel is viewable by selecting the View button from the toolbar on the top of the X-Info Connect window. Selecting the Activities option will show the appropriate window. Right-click the Connection, highlight Add and select from the options available.
Q2: What are the options I can create for Activities?
A2: There are five options for Activities:
1. Folder will create a folder to store any Activities.
2. Open will perform a search on specified user input and display search results. User input, results filtering can be defined in the Open activity settings.
3. Search will perform a similar function to Open, but has the capability to show multiple results using multiple input options.
4. Capture can be used to create new objects (as a global activity) or update data for an object (as a contextual activity).
5. Overview allow a range of data display options, from tables and group boxes to charts and graphs and they can be defined for particular Users and User Groups.
If you would like further information or assistance on XIC version 5.0 please contact the MG Support Team at firstname.lastname@example.org.
The Activities module in X-Info Connect has enabled many Users to carry out their daily tasks, such as searching or data capture, in a more simplified and streamlined way.
Activities allow a new style of interface to be used within Connect which focuses on what Users need to see and do with the data. Customised searches and data capture forms and buttons are configurable, which means different User groups can see different activities and tools, depending on their role.
For example, a site officer may only want to search for their assigned properties.
Activities allow this workflow to be a simple step by step process without the need to search through the Connect Explorer. Activities can be configured by a Connection Administrator and can be filtered by Users or User Groups and organized into folders. This allow control over who can see what within the Activities Interface, further customising a Connection specific to Users’ needs.
The Activities Module is available in X-Info Connect v5.0.
To think it all started because of ‘US’!
August 2017 marked the 20th Anniversary of the company’s founding, an important milestone for the company as we reflect on our heritage and accomplishments. Mipela GeoSolutions is continually investing in our talented staff and we continue to celebrate long term business relationships with our valued clients.
The quality of our team and their highly skilled work continues to receive very positive feedback from our clients who highly value our service delivery.
On reflection, the major difference I see between “old” and “new” GIS technology is that today GIS is more than cartography. GIS first generation products were foremost an application for producing good looking paper maps and doing spatial analysis with the underlying data. The current-generation GIS technology (such as our X-Info Suite) are slightly different in that they offer a project/solution-based approach, meaning that a map is just one part of the puzzle. A map is no longer the final destination, but can be the starting point to greatly enhance workflows as what I would term a “GeoSolution” to systemise or automate a client’s business processes.
Today, Mipela GeoSolutions deliver an array of services committed to our purpose of “connecting people with information”. We have fully embraced the sectors progress with our focus on how technology can meet the needs of our clients using our X-Info suite of software.
A warm thank you to all of our team (past and present), suppliers, partners and clients for your support over the past 20 years.
There is a huge amount of data that is collated across the lifecycle of an asset (from project inception to operations to decommissioning) – whether it be a pipeline construction, mine or any other lineal asset.
There are more often than not a number of hoops to be jumped through from a legislative perspective and data needs to be collated, reports prepared and compliance activities conducted.
Mipela GeoSolutions has provided a number of services to assist clients in this space for the past twenty years. From providing GIS support for initial desktop studies to route selection to stakeholder engagement and field service management, Mipela has a suitable solution for its clients’ needs. But where this becomes really powerful is when you think about the data across the life of the project – there are many instances when the data is gathered and used more than once. Add in the people engagement factor to this and there are also a number of risks that can be mitigated by using a single source of truth across the lifespan of the project – from the pre feasibility activities through to end of life.
In our next newsletter, we will explore this topic in more detail. In the interim, if you’d like to find out more, just give us a call on 1300 807 770.
X-Info Connect v5.1 is due to be released at the end of October. This also includes the release of X-Info WebConnect v5.1.
WebConnect v5.1 will feature a new user interface (UI) design and the Activities module. This module provides the same functionality and features as the current Connect v5.0 offers, giving Users easy access to the common processes or tasks they use Connect for, without having to navigate through the customary Connect Explorer.
WebConnect v5.1 will enable Activities set up in a connection to be available to Users a the web. This means quick and easy access to search, capture and view data that is relevant to specific Users. All activities can be customised for specific Users or User Groups, meaning data is accessed and used in a more significant way. Processes such as searching for data or updating data will be quicker and more simplified.
Users will still be able to toggle between the current WebConnect and the new version so the things they currently do don’t necessarily need to change.
WebConnect v5.1 will be previewed at the upcoming APGA Conference in October.
Farming in Australia is in a state of turmoil. Many farmers are saddled with unsustainably high debts and are hit by unstable crop prices. Extreme weather events, from mass flooding in 2011 to intolerable droughts in 2014, exacerbate the difficulties faced by Australian farmers. By diversifying into solar generation, farmers can regulate their annual income and secure their finances.
Luminous Energy specialises in the planning and development of large-scale photovoltaic power plants, from initial site selection to connection and commissioning. They organise the development of solar farms, taking projects from initial site selection up to the point at which they are ready to be built.
Luminous recently sought assistance from Mipela with data management and mapping support to produce plans suitable for property agreements and site constraint mapping for three proposed solar farm sites in Queensland.
As part of the planning and development process, Luminous are required to submit site development plans to local council and plans to accompany ecological assessments to State and Federal Government. With the decision makers being geographically spread between Australia and the UK rapid revisions of mapping was required. Having someone experienced on the ground who can interpret requirements and turn the work around in a timely manner like Mipela has been critical to the project so far. This well managed revision process has resulted in better project delivery with quickly delivered result in an effective manner.
“In August 2017, Tasmanian Irrigation migrated from a manual system of responding to dial before you dig enquiries and implemented the X-Info DBYD suite automated solution.
This has proved to be a cost-effective method to reduce the internal resources required to respond to enquiries, improve response times and reduce opportunities for human error.
This has led to a reduction in risk to our underground assets. The process of implementation was well managed by Mipela and their staff were supportive and accommodating throughout this process.”
Emily Tys, GIS Manager, Tasmanian Irrigation
Q1: What are some of the new features available in XIC v5.0?
A1: XIC version 5.0 introduces an additional customisable module which includes Activities; global or contextual, as well as some more additional features and a new look with updated icons.
Q2: What are Activities?
A2: Activities are common things a user might do in Connect. These could include; finding a land parcel, adding a communication, completing assigned tasks or updating contact information. They can be customised for specific Users and Groups, so only the relevant information is seen. Activities give users an easy way to complete the tasks/common processes in Connect without having to navigate through the customary Connect Explorer.
Q3: What are the differences between Global and Contextual Activities?
A3: Global Activities are things that can be done for the whole connection, including searching for contacts or communications, or adding a land parcel. Contextual Activities are things that can be done for specific objects (projects, linked entities, communications, contacts etc.), including completing an assigned task or updating contact information.
If you would like further information or assistance on X-Info Connect version 5.0 please contact the Mipela Support Team at email@example.com.
A couple of our clients have kindly agreed to share insights of their recent success in systemising their business processes:
Firstly, thank you very much to everyone who responded to our Annual Client Satisfaction Survey. It was encouraging to see what our clients valued most: our knowledge, dedication to customer service, professional advice and that we endeavour to go to significant effort to understand requirements. We truly value the feedback and intend to focus over the next twelve months on:
Secondly, I am pleased to announce that as of 1 July, to continue the success of our three pillar approach in Promising, Delivering and Supporting our clients, we will be consolidating our Services Project and Implementation teams into a new team called Solutions. Our Services team will therefore comprise of three teams, Solutions who will be lead by Dirk Craigie, with business as usual in Support lead by Cirina Di Pierro and our Products team guided by our Product Architect Craig Williams.
As a business we are at the right end of the value chain to maximise value for our clients. As a “Professional Services” technology business, integrating our Clients corporate systems and data utilising our X-Info suite software and Location Information knowledge, allows us to increase value for our Clients. We do this by providing outcomes across an organisations’ network,
in the field or via the Internet from the desktop, tablet or mobile devices – on and offline.
We hope you enjoy this newsletter edition, I wish you all the best in your daily activities and would like to close by welcoming our new Clients – City of Stirling, ELGAS, First Gas (our first New Zealand client), Luminous Energy, and Transport Sydney Trains to the extended Mipela family and our common journey of connecting people with information.
Founder and Managing Director
In South Australia we love wine and our newest clients based in McLaren Vale are all about the grape!
Integrated Precision Viticulture (IPV) assists vineyard owners and managers to make smart, cost effective decisions around their properties using a combination of airborne data collection, in situ hardware including hundreds on in ground probes and professional field observations to record data across the vineyard throughout the year. IPV were looking for a platform to bring all of this information together so that their clients could access information at any time using powerful tools to present and analyse location specific information as well as manage tasks to be completed in the field.
X-Info Suite has as allowed IPV to set up the AG-GIS platform which gives then the ability to map assets and features on a property using X-Info Aware to view this information and maps online. This has been useful for IPV staff who have now created a central repository for property access information. This means they no longer get lost going to a property! It’s also useful to vineyard owners who may want a map of their property and share other consultants.
Asset maintenance requests can now be raised by vineyard owners using X-Info Aware and tasks are assigned to IPV staff to complete the job. The staff are able to navigate to the exact probe location via the geospatial information provided.
Agronomist consultants engaged by IPV are able to use X-Info Aware to record field observations such as pest and disease monitoring, baume (sugar content of grapes) and phenology (growth stage of the vine) readings which are automatically sent to X-Info Connect where can be then mapped online in real time. Agronomists can also assign treatment tasks such as spraying or slashing, based on their field observations, and include relevant chemical application information to assign to vineyard workers to carry out. Reporting can also be completed in field and sent to vineyard owners either in real time via a secure Internet browser or scheduled emails.
The AG-GIS platform also provides the ability for vineyard workers to carry out chemical audits and keep records of which chemicals in what volumes are currently stored on a particular property. The location of emergency management assets such are assembly points, fire hoses and washdown points are also mapped and can be accessed in report or map format online during an emergency event.
So, next time you’re sipping on a McLaren Vale Shiraz, have a think about how technology helps make that glass of wine taste awesome!
Written by Alana O’Connor
In our last newsletter, we introduced you to X-Info Plans Management, a browser based solution that automated the collation of your incoming DBYD responses.
Zinfra were one of the first companies to hop on board with this new solution in the later part of 2016. The value of using this tool is clearly demonstrated the savings in time and resources taken to receive and reconcile the incoming responses.
“Being able to check on any job via a web based console gives us the opportunity to just get on with the other planning and scheduling tasks associated with field work”, said Jason Luichareonkit, Business Systems Manager at Zinfra. “We have seen a significant business process improvement since introducing X-Info Plans Management”.
The number of DBYD enquiries Zinfra is making using X-Info Plans Management in NSW alone has increased manyfold – a true testament to the buy in and peace of mind from the business.
“We are currently onboarding Zinfra’s other states to realise the value of X-Info Plans Management in our planning and scheduling work.”
“I have worked with many system integrators and I must say that the attitude and the customer focus centric approach of every one at Mipela is outstanding. Nothing was too big of a deal. All enquiries and teething issues during and after implementation were answered in a timely manner”, added Luichareonkit.
Growing companies know that IT is not an afterthought – it’s a critical framework driven by a strong team and connected by technology and processes, and it’s all about creating harmony between these moving parts. Who has time to sift through heaps of data, compile repetitive reports and get each piece of information to those who need it?
If you are looking to deliver relevant data (when and where it’s needed), tailor the experience to meet everyone’s needs and collaborate in real time to make better decisions, please contact us today to find out how we can help you.
One of Mipela’s long term South Australian clients, ElectraNet, recently asked us to undertake a couple of interesting projects that are worth sharing:
GIS analysis is undertaken based on land use codes to identify the risk associated near nominated assets. Calculations may vary based on vegetation density, vegetation type and climatic variables as well as high voltage ratings, hardware and componentry. These are just a few considerations that can be used to determine what vegetation management tactics should be recommended to minimise bushfire risk. These proactive measures can also contribute to significant cost savings of insurance premiums.
Have you ever wondered how the initial corridor for a linear asset (like a powerline or a pipeline) is determined? Basically, based on a series of pre determined constraints, geospatial analysis is conducted across multiple layers of data to conclude on the most appropriate path for the asset. This doesn’t always result in the actual outcome as there are many other constraints to be considered like social and cultural aspects. The route analysis is just a small part of the route selection process.
The Location tab will display any objects (properties, facilities, pipelines, etc.) with defined location layers and tasks that have location information. When an object is selected from the location tab, associated available tasks will be displayed and can be selected for the object.
Q1: Can I see Assigned Tasks near my current location?
A1: To see Assigned Tasks near your current location, ensure layers are turned on in the Location Tab. Zoom and pan to your current location, any assigned tasks near your location will display as a marker pin. Clicking on the marker pin will display the assigned task that is available. Clicking on the Assigned Task will take you to the task to complete.
Q2: Can I populate available forms for properties near my current location?
A2: Yes, to show available forms for properties around you, turn on the available layers function. The properties will then be defined with a marker pin. When more than one property is close, the marker will display a clustered marker with a counter.
Q3: Can I see available information for a property?
A3: To view available information click on the marker pin showing for the property. Select the property from the available list and available information for the selected property will display as information only.
APA Group has grown to be Australia’s number one gas infrastructure business which operates more than $20 billion worth of assets.
Mipela is proud to have worked alongside APA since the 2000’s. Here’s a timeline that demonstrates how we have supported APA since 2007 using our X-Info product suite.
If your team are lodging large quantities of Dial Before You Dig enquiries with 1100.com.au, then we’ve got something you might be interested in.
X-Info Plans Management is a browser based solution that automates the collation of your incoming DBYD responses. Once all responses against an enquiry have been received, each nominated user will receive an email directly to advise them that the enquiry has been fulfilled – it’s that simple! Within that email they will receive a hyperlink to all of the information sent by the asset owners – including the email content and any attachments (which is often where the really important information is) and a link directly to the X-Info Plans Management dashboard so that they can check on any of the detail.
Not only does X-Info Plans Management significantly reduce the administration burden on your projects, it increases compliance and reduces project planning risks through proactive features such as automatically reminding you every 28 days when your current dials are due to expire.
In summary, X-Info Plans Management gives you a peace of mind that all DBYD enquiries are followed through accordingly. It’s a no brainer, really.
It starts so simple. You have a business problem and you need data to answer it. You find that data, copy it into a spreadsheet and then realise you need additional information, so you bring that in too. Then you commence formulating, formatting, graphing, until you have all the data you need in tiny rows and columns, then you share it with your boss and they love it!
Victory right? No, this is the worst possible scenario.
Now your boss wants the same information provided weekly, printed and stacked on their desk. You have now accidentally created a manual process that will consume 20% of your work week with no end in sight. Now think of it from your CEO’s perspective; this is happening in dozens of departments across the organisation adding up to truck-loads of inefficiency.
So let’s put an end to this and use X-Info Suite to enable your world. When you connect your spreadsheet with X-Info Suite, it automatically syncs your data into a centralised database as the single source of truth, keeping it up-to-date; it helps you turn columns and rows of data into powerful visualisation, making your data actionable, which makes collaboration and sharing simple; and most importantly it gives you the freedom to spend less time on manual reporting and more doing what you do best. If this sounds familiar and you would like to tap into our expertise to automate workflows and share the knowledge in your organisation please contact us for a demo.
The Tasmanian Gas Pipeline (TGP) is the only pipeline supplying natural gas to Tasmania. It transports natural gas from Longford in Victoria, under Bass Strait, to Bell Bay in Tasmania.
The TGP asset is owned by Palisade, and Zinfra has operated, maintained and undertaken minor construction activities on the gas pipe for 14 years, since it was commissioned in 2002, under a field services agreement (FSA). Zinfra delivers a comprehensive range of engineering, operations, maintenance and construction services to the utility infrastructure sector nationally.
Zinfra has used Mipela software solutions for their operations and maintenance work since 2012, using X-Info Suite, consisting of X-Info Connect, X-Info Maps and the integration with Maintenance Connection for automated Dial Before You Dig responses, works management for third party crossings, and to manage communications with landholders along the pipelines.
By implementing the new X-Info Aware application, field workers can now collect data on site at third party crossing locations. Other field data collection tasks have been streamlined into X-Info Suite, allowing the decommission of their old data collection systems entirely. Zinfra can now also assign tasks to their crews in the field and undertake regular checks of the pipeline, based on work orders generated in Maintenance Connection, from both the air and ground to keep informed of issues affecting the pipeline’s operation in real time.
“Implementing X-Info Aware for Zinfra’s data capture – which includes cathodic protection, aerial patrols and pipeline faults – has improved not only our workflow and record keeping, but keeps us up to date with current technologies available. We also have other connections that are linked together, including DBYD and Landholder Database, as well as a live system which is very important for our employees to ensure they have the most up to date data when in the field.”
Zinfra/Tasmanian Gas Pipeline
“With Mipela’s suite of products we were able to tailor what we needed to deliver for our client. Over the past four years we have found a solution that not only meets our client’s needs but keeps our field employees up to date with live updates and work flows that save time, keep data current and easier to manage. When working with Mipela our team has found they have a “can do, nothing is a problem” attitude with continual improvement always at the front of their mind. It’s always a pleasure dealing with Mipela and I look forward to working on the next project with them.”
Operator of the Tasmanian Gas Pipeline – Zinfra
X-Info SMS suite is the latest offering by Mipela that is specifically designed to provide pipeline owners with a comprehensive system that can manage the Clients tasks associated with the operation, maintenance, suspension of operation, decommissioning and abandonment along with all their proposed transmission pipeline asset projects AS2885 workflows, quality control and reporting.
AS2885 requires Licensee Approval for Safety Management Studies. X-Info SMS suite ensures that Client’s key management personnel are fully informed of the operational risks associated with the operating assets. It is a commercial off the shelf (COTS) solution that gathers, stores, displays and reports on information pertaining to design, safety and operational related hazards that cause or are capable of causing loss of pipeline integrity associated with the pipeline infrastructure (as set out in AS2885).
X-Info SMS suite can provide a full pipeline safety management study (generally for new assets), safety management study reviews (generally a five year style review) and local adhoc reviews as necessary for specific issues.
In 2015 Mipela provided ongoing GIS support to ERIAS Group during phase 1 of the Elk-Antelope LNG field (PRL-15) development (Social and Environmental Screening Studies). This task was as part of the feasibility study for the Papua LNG Project.
The Papua LNG Project is one of the few greenfield LNG projects worldwide.
ERIAS Group successfully bid to undertake phase 2 – Environmental Impact Study and Environmental, Social, Health Impact Assessment studies for Total, operator of the Papua LNG Project. These studies will allow Total to secure an Environmental Permit for the Project under the Environment Act 2000. The Mipela GeoSolutions GIS team have been engaged for the past twelve months supporting ERIAS Group mapping and spatial data for phase 2.
The following Milestones have been achieved during this period:
Key Project Infrastructure components
Q1: I want to add data to my X-Info Maps project, what data types can I import?
A1: X-Info Maps will support the following GIS data formats.
ESRI Personal GeoDatabases, File Geodatabases,
ArcSDE and shp files, Pitney Bowes MapInfo tab,Oracle and Oracle Spatial, SQL Server and SQL Server Spatial, KMLs and GMLs, MS Access .mdb, WFS, X-Info Maps, Other
formats using Safe Softwares FME (eg. Smallworld)
GeoTiff (TIFF), TIFF (with world file – tfw or MapInfo Tab header file), ERmapper Compressed Wavelet – ECW, JPEG – JPG (with world file – jgw), JPEG2000 – jp2, WMS
Document type data formats include Word, Excel and PDF.
Q2: I don’t have any background layers, is there a free option to make my project look more pleasing to the eye?
A2: Yes, as a default in X-Info Maps, you have the option to add Open Street Maps (OSM) at no cost to you.
Q3: How do I add the OSM layer?
A3: Follow these steps:
Q4: Can I zoom to a known street address in Maps?
A4: Yes (refer image).
If you would like further information or assistance on the tips and hints above, please contact the MG Support Team at firstname.lastname@example.org.
Q1: Can I view my capture forms after they’ve been submitted?
A1: Yes. All capture forms that have been submitted can be found under the History tab within X-Info Aware. In the latest version of X-Info Aware for IOS (v2.3.0261), users can select a submitted form from the History tab to review the data that has been captured and submitted to X-Info Connect.
If new data is to be captured, a new capture form will need to be submitted by selecting the tick in the top right corner.
One of IT’s biggest challenge today is delivering all the new solutions that business users are demanding.
Fully integrated with backend systems (asset management, CRM, document management, finance, GIS, to name a few) and that work simply on any device. They need to be ready in days, not months. They need to be able to adapt to ever changing business requirements. Deployed in the cloud, on-premise, or in a hybrid environment, that work on and off-line, in the office or the field, even worse with scares resources and ever shrinking budgets, that’s why they say IT is not easy these days.
That is why more and more companies these days are turning to Mipela GeoSolutions for the suite of tools they need to rapidly deliver sophisticated digital solutions for desktop, Internet and mobile. With Mipela GeoSolutions X-Info Suite you can configure all sorts of business solutions in a fraction of the time and cost with the resources you already have.
You can quickly build incredible user interfaces with powerful business logic and workflows without having to master difficult technologies and languages. Plus all backend systems are integrated with X-Info’s powerful and simple connectors, tasks and reporting engine. You can configure native device applications that allows you to access Maps, GPS and camera, providing your users with amazing experiences that work out-of-the-box.
X-Info Suite data capture, management, visualisation and delivery software are your tools to collaborate, create, refine and deliver solutions. We have helped hundreds of companies in the Energy and Infrastructure sector, bring their ideas to life, faster and better than ever.
Sacramento (California, USA) and Brisbane (Queensland, Australia) – Maintenance Connection Inc (MC), one of the dominant solutions providers delivering quality Computerized Maintenance Management Software (CMMS) to organizations around the world, and Mipela GeoSolutions (MG) a professional Geographical Information Systems (GIS) services company and premier location information software specialist is about to announce a new strategic partnership at MC’s Annual User Group seminar called Checkpoint held 3 – 5 October 2016 in Baltimore, Maryland on the east coast of the United States.
“We are very pleased to form a strategic partnership with Maintenance Connection. By combining Mipela GeoSolution’s expertise in GIS to visually unlock Maintenance Connection asset and facility data for users. With Maintenance Connection’s vision of all aspects of a maintenance operation, all packaged in an intuitive and easy-to-use interface that allows MC users to manage maintenance, not software.” said Hayden McDonald, Founder and Managing Director of Mipela GeoSolutions.
The partnership will combine MC’s expertise in Facility Maintenance and Asset Management software with MG’s GIS service and X-Info Suite software platform to deliver seamless spatial integration for Maintenance Connection.
Since its inception, Queensland Urban Utilities had primarily sourced its property information from Brisbane City Council’s Coreland application. On 30 June 2016, this arrangement ceased and an alternative data source was required. Queensland Urban Utilities’ area of interest covers five Councils – Brisbane, Somerset, Ipswich, Lockyer Valley and the Scenic Rim Regional Councils – and the solution needed to align the process of acquiring property data across all regions.
Queensland Urban Utilities selected Mipela to provide a suitable Property Information Service solution that would support business functions including; billing, managing customer enquiries (via the Contact Centre, mail, email and social media), maintenance operations for meter reading, and spatial analysis for asset capital works and operational planning. The objectives of the project were to reduce costs associated with acquiring property data, improve accuracy of the data, and align acquisition of the data to enable a more efficient use of data within the business.
The Property Information Service was designed using Mipela’s X-Info Connect, with X-Info WebConnect providing a browser based lookup interface for staff to reference both historical and the ongoing new data.
Property, ownership, valuation and geographic information from Department of Natural Resources and Mines is combined into a database within X-Info Connect and automatically updated daily, with the service checking each data source for any changes. This data is then automatically delivered from X-Info Connect for consumption by the business for various purposes.
The Property Information Service has been established with future requirements in mind, as additional Queensland Urban Utilities applications come to require access to property information. This cloud based solution is fully managed by Mipela, with no administrative requirements by Queensland Urban Utilities staff.
Now, large volumes of data and updates are received and automatically processed for delivery by X-Info Connect into the Property Information Service. The integrity of the data has significantly increased and there is an increased level of comfort in the data being received. Queensland Urban Utilities has provided the business with a cost saving, reliable source of property information that can be used by various areas of the business in a consumable format.
Q1: My Connection Explorer Window has disappeared; is there a way to restore it?
A1: The default layout can be reset if required under the View Menu. This will restore any windows that have been closed. To do this select View > Reset Panel Layout.
Q2: Is communication filtering possible while on the Communication Tab?
A2: Yes. To allow communication filtering select User Preferences > Lists and then tick the checkbox on for “Allow communication filtering”. This will allow you to apply various filters to the Communication Tab.
Q3: There is an Entity that is linked to multiple Projects Groups in the Connection. Is it possible to view all Communications for that Entity without clicking wherever the Entity is linked in the Connection?
A3: Yes, it is possible to view all communications related to an Entity. To do this, click on the Entity and navigate to the Communications Tab. Then select the “Show all communications for this entity” button from the toolbar. All communications will now display in the Communication Summary field, the communications in blue are those that have been entered at a different area in the Connection.
We are in a new era of oil and gas exploration and production. With commodity prices being in a slump many new developments across the world have been shelved. In Queensland we have seen all three LNG proponents, QCLNG, GLNG, and APLNG scale back their development expenditures. Understandably the focus for all these energy companies has switched to getting the most out of their existing assets.
As energy and infrastructure companies move from construction into operational mode, they require vendors with matching skill sets. This new era of work requires groups who can service multiple sites in an efficient and cost effective manner. The companies that are able to flourish in this competitive phase are only able to win contracts if they are able to demonstrate a serious competitive advantage.
Mipela GeoSolutions is excited to announce the launch of X-info Service Suite. X-info Service suite has been designed as an out of the box configurable online tool which streamlines the way in which its users receive work orders from their customers and provide work instructions to their employees in the field. Its field data capture capabilities then allow everyone to see and understand which tasks were completed on each site.
We have developed this tool to help service companies drive value through efficient and clear communication with both their clients and service technicians. We have a proven track record of giving our clients a clear competitive advantage though X-info Service Suite.
Teamwork represents one of Mipela’s five Core Values, the others being Communication, Customer Service, Technical Competency, Innovation and Creativity. These values, I am sure you will agree, are essential to ensure the successful delivery of any project.
However, as a business we are always striving for continuous improvement. Therefore, we truly value the feedback received from our Annual Client Satisfaction Survey and intend to focus over the next twelve months on the following:
Q1: Can I filter the records shown in the Communications tab?
A1: A filter bar can be displayed for the Communications tab to filter the lists of records shown. The filter bar will be displayed above the list window and allows users to build a filter expression
to display only records matching the criteria.
To allow communication filtering, open the User Preferences and go to the Lists Tab. Tick the ‘Allow communication filtering’ checkbox and OK to apply the changes.
Q2: When filtering, how can multiple values be easily selected?
A2: When a field is first added to a filter it will show a drop down list of the available, unique values. As a filter value is selected the drop down list will disappear. If you would like to build a filter that uses multiple values click and hold the “Ctrl” button. The “Ctrl” button will allow you to easily select multiple values from the picklist.
Q3: The headings aren’t displaying the information I need. Can I customise my view?
A3: The configuration of any data displayed in tabular format can be changed by re-ordering or adding and removing columns.
To configure, right click in the tabular display and select Configure and then select Tabular Settings. The settings displayed include grouping and sorting fields, and the column settings. In the columns settings the columns displayed can be configured by selecting or removing them from the display and reordering them.
To select the heading columns to be displayed, select the checkbox next to the column name. To change the order, select the column and click on the Move buttons at the top of the list.
If you would like further information on the Communications Tab, please contact the Mipela Support Team at email@example.com.
Veolia is a global leader in environmental solutions, working closely with some of Australia’s largest companies to help them reach their sustainability goals. Veolia is governed by an adherence to the highest levels of safety, no compromises and work in partnership with its clients to minimise hazards, reduce risk and build a respected and lively safety culture.
In late 2015, Veolia successfully won the vegetation management services contract with QGC. This body of work includes the management of remote maintenance teams to undertake assigned tasks and report back in a comprehensive and timely manner.
Having worked with Mipela since 2009, the team at Veolia partnered with Mipela to configure a hosted solution that not only managed the tasks for the remote workers via a tablet device but also provided automated reporting to both Veolia and their client QGC, offering transparency of activities and real time results. The solution had to be fluid enough to handle changes from Veolia’s client, QGC. Mipela were agile in their approach to the deployment and could quickly scope and configure variations collaboratively as they were required.
Mipela implemented X-Info Connect to manage, manipulate and report on the data; X-Info Aware to capture the data in the field on users mobile tablets; and X-Info WebConnect to provide a browser based interface into select data for QGC and the maintenance companies.
In early 2016 Veolia’s first work crew undertook their assigned maintenance task near Miles in the Surat Basin. Before and after photos were captured as part of the task process. Information on herbicides used were also collected as part of the maintenance process and reported accordingly. This information was then available for consumption by the Veolia team in real time for review, analysis and subsequent reporting to their client, QGC.
In summary, real time reporting of remote field activities is available using mobile devices. Tasks, scheduled or adhoc can trigger additional actions, such as emails or SMS, to notify others of issues or risks.
Tasmanian Gas Pipeline (TGP) were one of our first clients to test the X-Info Aware mobile data capture app over the last 12 months and have made the decision to fully adopt the product into their business.
X-Info Aware has been implemented to allow for end to end process automation. Using step procedures generated when Dial Before You Dig enquiries are submitted, the office staff are able to assign data collection forms to the field staff. This enables field crews to access and complete their daily task lists on their devices and send their data back to the office in real time.
TGP are now looking to further streamline their field data collection tasks by adding new data capture forms to their system to enable both adhoc and assigned tasks to be completed in the field and integrated back into the central database, streamlining data capture processes, improving audit and reporting functionality and eliminating manual processing from their day to day activities.
At Mipela GeoSolutions our team uses a variety of systems and procedures to maximise your GIS productivity. It is not just about the maps. It is about efficiently integrating or massaging the data you have into information products and solutions. These products inform decision making in your organisation.
Mipela have built systems and workflows around GIS Work Request systems, Data Management logs, QC Checklists, Job Tracking, Issue logs. These systems are integrated into our GIS Project Management adding value to your project by ensuring knowledge retention, Continuous Learning, Quality Control and Continuity Assurance.
Value is not just Cost and Time. What is your expectation about the Quality and Service you receive? Service is supported by Communication, which is fundamental to our Project Management system. Regular reporting, emails, phone conversations and meetings are all logged for the benefit of the entire team, not just the parties involved. Our Team approach means we work with you to achieve required outcomes.
The quality of the service we offer is managed by our QC System and peer review process. Our GIS team have degrees in Surveying, Engineering, Mathematics and the Spatial Sciences. This diverse qualification pool brings together different skill sets that are applied to problem solving and crafting your solution. The team is constantly looking to automate and optimise repetitive tasks. This results in faster, more consistent solutions.
Our team GIS Specialists are competent in the major Industry Desktop products as well as open-source tools. We are able to provide on site GIS support, but can also work remotely if required.
Our systems are under constant review. All lessons learned are fed back to improve the process and solutions we deliver.
Feedback and learning from experience are a crucial aspect of the GIS Services team. Using X-info Connect, issues and solutions are captured on the job.
This information is distributed via logs and reports to internal and external teams. Each piece of information is tracked from inception to resolution, including technical solutions and constraints.
Information distribution promotes the knowledge base of the team ensuring growth and development, whilst maximising knowledge retention and technical continuity assurance for our clients.
We believe it takes a great workplace to produce great work. We’ve built a collaborative and people-focused culture that drives our business. We’re all unique, with our own skills, knowledge and personalities, and it’s these differences that allow us to compliment and learn from each other, to support each other, and most importantly it’s what unites us as a company. So it’s with great pleasure we share some insights about Rob Choucroun who was awarded the Mipela GeoSolutions “2015 Justin Fielke Wantok Annual PRIDE Award” by his peers in this issue.
I would also like to take this opportunity to thank ElectraNet who recently hosted our inaugural X-Info User Group meeting in Adelaide, and in particular, David Manley, whose passion about his work in community relations and landowner engagement was evident for all those who attended. I believe what sets David apart is his inclusion of his team internally within the business in building their capability and his constant thirst for knowledge on how they are travelling in the industry to share what they are doing internal with peers externally. This is a credit to his leadership style, the company’s commitment to ongoing professional development and their continuous improvement ethos.
The filter function enables users to find, view and report on data within a connection by defining specific criteria.
The filter criteria can be typed in or easily built from a list of available filter fields. The filter expression builder assists the user to construct the filter criteria using ‘format hinting’ which prompts them with filter options that are valid at that point in the filter specification.
Filtering is available wherever the Build Expression button is displayed within the connection. The fields that can be filtered will depend on the fields that have been added to the connection and will vary.
The filter criteria are entered as a text string. Data within the connection matching the criteria will be displayed either within the selected report or in the find results window. Criteria are specified in the format ‘field:property’, and any number of criteria in this format can be included in the filter string. When the filter field is entered (or selected), any matching properties for that field are shown and can be selected into the criteria.
An example would be: I want to find all of the Registered Owners in Postcode 4001. The filter for this would be – contact.
postcode:”4001” contact.type: “Registered Owner”.
Anything displayed in the field that is enclosed in “inverted commas” will search for an exact match. Anything not enclosed will search for any of the data.
If you would like further information on the Find function please contact the Mipela Support Team at firstname.lastname@example.org.
The repetitive manual processing involved in handling communications, issuance of Permit to Work and data management within Gladstone Area Water Board (GAWB) in response to their DBYD enquiries has proven to be time and resource intensive and prone to errors and inconsistencies.
Mipela implemented a Works Management solution for GAWB to provide a seamless workflow automation solution to view, action and report inquiries that have authority to conduct proposed works in the vicinity of GAWB’s infrastructure from X-Info DBYD suite for their “Permit to Work” processes. The objective was to automate back end processes and centralise data to create certainty and responsive issuing of permits and reports.
With a fully automated Works Management module in place, GAWB is able to view, action and report on asset queries such as Permit to Works applications, resulting in massive improvement in turnaround time for permit issuance.
The automated workflow has also significantly increased workflow accuracy and compliance to processes and information coming from a single source of truth. The on demand reports enable GAWB with visibility and control which will assist with better decision making and proactive asset management.
The project has resulted in an internal “Safety Challenge” award to the GAWB team who submitted the project as a work process initiative by changing the way they do things to manage and remove risks when working in or around concealed infrastructure.
To find out if Mipela’s Works Management solution can meet your business reporting needs please contact Phoebe Tan, Business Development Executive on 1300 807 770.
The demand to simplify both informal and formal business processes continues to increase as expectations change, new technologies emerge and competition grows can be addressed by following these four steps:
1) Identify the need for change by reviewing current issues or potential risks which should consider how each process impacts your organisation, resources and stakeholders (employees, customers, partners, suppliers, etc.).
2) Once you have decided which process you are going to improve you can analyse the current procedure to set realistic improvement objectives by answering the following questions:
• What in the process is broken?
• Which steps in the process create roadblocks?
• Which step requires the most time to complete?
• Which step causes the most delays?
• Are there any steps that cause costs/resources to go up?
• Are there any steps that cause quality to go down?
3) It is crucial that management understands the need for change to ensure they will support recommendations.
4) Create an Improvement Strategy that includes what steps in the process are broken, why and how they should be improved and any financial and resource implications.
If you are looking to gain operational efficiency, standardise data capture and business processes, increase visibility of information and business operations or enable collaboration amongst internal and external teams contact us today to discover how the X-Info products can simplify your day to day activities.
Increasing numbers of mobile devices and access to data mean that more and more people are using GIS on a daily basis.
MOBILE: Users are now familiar with Google Maps, searching online for static locations, hotels, shops, restaurants and dynamic locations, the nearest taxi, traffic incidents, fire alerts and radar storm path models/animations. There are user expectations for spatial solutions and GIS is just a tool running in the background making the magic happen.
The ‘CLOUD’ has also changed how we store spatial data and the tools we use to analyse it. Esri have tackled the “Cloud” aspect with ArcGIS Pro (software as a service) and ArcGIS Earth which will replace Google Earth Enterprise (scheduled release “later this year”). GIS\IT Managers need to understand different cloud offerings and terminology as it gains popularity:
• IaaS: Infrastructure as a Service, for example, Amazon, Rackspace or Macquarie Telecom. You acquire virtual machines to run your applications
• PaaS: Platform as a Service, for example, Esri ArcGIS.com. This is where you utilise a platform for sharing data, setting up web services
• SaaS: Software as a Service, for example, Xero where you use a payroll system and pay by the month, or for what you use.
DATA: The GIS Industry is expected to grow to a worldwide US$10.6 Billion by 2015. The largest demand is for GIS data, which has grown at a compound annual rate of 15.5% for the last eight years. Hitachi describe growing data volume trends from 300MB/km2 in the early 90’s, 25 GB/km2 in 2006 and PBs/km2 today. Sensors now capture full 3D data at rates of 8-20GB’s second!
Pitney-Bowes (PB) have responded to the need for interrogating large raster datasets introducing an innovative grid format called Multi-Resolution Raster (MRR).( MapInfo Pro 15.2 Available early November, 2015).
Accenture ‘2015 Oil and Gas Digital and Technology Trends Survey’ recently reported that mobility, infrastructure and collaboration technologies represent the biggest investment areas across the oil and gas industry, whilst Five of Gartner’s ‘Top 10 Technology Trends Impacting the Upstream Oil and Gas Industry’ (2015) relate to cloud, data & mobile solutions.
In conclusion GIS has moved beyond the ‘where’. Priority has shifted to ‘when’ and ‘how’. 4D GIS (XYZ and time) is the next major step. Add predictive modelling to the mix and proposed management actions (for example, timber harvesting and subsequent vegetation growth) can be introduced to look into the future. Tomorrow’s data structures will accommodate time as a stored dimension and completely change the conventional mapping paradigm. (A dynamic datum GDA2020 with time vectors, will be implemented by the ICSM
in Australia by 2023).
Murray & Associates (Qld) Pty Ltd is a team of professional Land and Engineering Surveyors and Town Planners. They demonstrate integrity and professional commitment to Queensland service provision and were established in 1946.
Working on the Origin Gas Pipeline Project, Murray were collecting data in the field but needed to transfer that data in accordance with the Origin Field Data Collection Dictionary. After consulting with Mipela GeoSolutions, a three stage approach was agreed to conduct a Feasibility Study, Develop a Model then Operationalising that Model. The model processed the source shapefiles and converted them into feature classes in a file geodatabase as provided by Origin.
The feature mapping file defined which shapefiles were to be transferred to the corresponding feature classes. It was configured for one to one mapping, many to one mapping, or one to many mapping. In addition to the feature mapping file, there was an attribute mapping file for every shapefile/feature class relationship.
Murray & Associates director, Andrew Campbell said, “Murray & Associates has been really happy with the communication and clear strategy presented by Mipela from the outset of this project. Mipela are a very professional company and we look forward to working with Mipela in the future.”
In a nutshell, Murray’s were satisfied because their business process was enhanced and they were able to turnaround work for their clients quickly. Their client, Origin was also satisfied, for getting their data sooner and in a suitable format.
For more information, please contact Dirk Craigie.
Q1: What are mandatory fields?
A1: The mandatory setting can be applied to any new or existing field in X-Info Connect. End users cannot submit a record unless these fields are populated.
Q2: What field types can be made mandatory?
A2: The mandatory setting can be applied to any object and any field in X-Info Connect. This includes entity, contact or communication objects as well as text, checkbox, picklist list, object lists and more.
Q3: How do I apply a mandatory field?
A3: A system administrator can access the connection settings, select the relevant field and update the “Accessibility” from the default editable value to mandatory. Yes, it’s that simple.
Q4: What do my end users see when a field is mandatory?
A4: When a user creates a new record (eg. communication) the mandatory fields will display in red text. If the user tries to submit or select off the record without populating these fields a dialog box pops up advising which data needs to be entered. If users select “Yes” they navigate back to the record to complete the data entry. If users select “No” the record is removed.
If you would like further information or assistance, please contact the MG Support Team at email@example.com or phone 1300 857 870.
The volume of data businesses handle each year increases substantially as the business expands. It is critical therefore that the data is managed effectively and efficiently. Five data considerations are highlighted below:
If the issues above sound challenging or other data capture software problems make you feel like you can’t locate “X” on the map, give us a call. We can help.
Mobilise your business activities through X-Info Aware, Mipela GeoSolutions mobile data capture app for use with X-Info Connect.
X-Info Aware enables the mobile workforce to transform complex repetitive work tasks and workflows into a simple user experience. It gives users rapid access to information anywhere, anytime.
X-Info Aware is designed to work with either a single X-Info Connect connection, or multiple simultaneous connections.
The data collected while mobile, is automatically synchronised directly with X-Info Connect when the device is connected to the internet.
Why X-Info Aware?
X-Info Aware is an easy to use digital solution that works anywhere using your existing mobile device.
Click here to check out more info on X-Info Aware.
The importance of effectively tracking, analysing and managing company information is recognised throughout the business world as an integral part of doing business.
SEA Gas is a partnership that has been established to develop, own and operate the underground pipeline system transporting natural gas from Iona, northeast of Port Campbell to both South Australia and Victoria. SEA Gas employs its own staff to manage and operate the pipeline system and was seeking to upgrade information management systems used to assist in managing its landholder and community relationship data.
SEA Gas was capturing data in multiple databases resulting in inefficiencies in data handling, potential introduction of errors and delays in information collected being available to the team. They recognised that being able to capture data accurately once and then use it many times would improve efficiency and in turn reduce costs.
Enter Mipela GeoSolutions.
Mipela GeoSolutions offered SEA Gas a solution with its X-Info Suite Online. The solution is fully supported and maintained, reliable and easy to use, allowing users to:
The aim for SEA Gas was to have a robust system that supported and streamlined the existing . The company wanted to ensure a future where they had auditable records of communicating with on safety matters and could be assured of accurately tracking landholder issues to resolution. Since getting X-Info Suite operational, SEA Gas has been able to capture more and better quality information.
“We really like working with Mipela” said Scott Clune Maintenance Systems and Land Liaison Officer for SEA Gas. “Moving onto X-Info Suite has made us more efficient, more consistent and we are easily able to access up to date information as a consequence and integrate it into our integrity management programme”.
The solution takes the core functions of Stakeholder Relations Management, Project, GIS Services, Live Property Updates and Document Management Systems and integrates them into a unified knowledge solution for clients business.
X-Info Aware replaces outdated, repetitive and manual processes for capturing data with a simplified digital solution that works anywhere using your existing mobile device. Your field staff workflows are automated, corporate systems integrated and reporting optimised with captured data immediately available to decision makers through X-Info Connect.
Simplify operations: To assist you in running your business at its optimum efficiency, X-Info Aware’s forms replace repetitive, manual paper based processes within your business with real-time assigned and ad-hoc tasks, depending on your field workforce’s role and geographic location.
Improve data quality: Easy-to-use forms ensure data is validated at point of entry to minimise transcribing errors and ensure consistency with corporate standards. Field users can perform inspections and other data collection tasks, filing reports that include the attachment of photos and other supporting information.
Streamline task timeframes: Out-of-the box functionality allows you to easily monitor your business processes using X-Info Connect’s dashboards and automated reports sent via email / SMS. Manage workflow configuration using tasks that can be scheduled, monitored or triggered to allow available data to be fed into back-end systems in real time. This ensures all tasks are completed on time and your projects remain on track.
Compliance ready information: All new and edited data is automatically date/time stamped against a User ID to support quality assurance of task completion that can be viewed, printed and exported. Data can be grouped and graphed by user and date range.
Shape workforce morale: Users are provided with instant feedback and validation that their work is necessary and utilised, delivered a more efficient and integrated workforce.
Link and Link List fields are available in X-Info Connect and provide access from data in X-Info Connect to other sources such as a file, URL or identifier (email, website, X-Info Maps tab or other applications).
Q1: What are Link and Link List Fields?
A1: The fields enable a link to be added in X-Info Connect (XIC) to another source such as a File, URL or Identifier. The links allow users to access information stored in other sources such as a document store, website, email, X-Info Maps or other mapping sources or even another XIC connection.
Q2: What is the difference between a Link field and a Link List field?
A2: The Link field contains a single link to a source and a Link List field contains multiple links to multiple records.
Q3: How is the link displayed?
A3: Link fields can be displayed as text, where the link is accessed by an ‘open link’ button or a hyperlink that, once clicked, takes the user to the source of the linked data. The Link List is unique as it can display multiple links side by side separated by a space or comma.
Q4: Can a Link field be edited by the user?
A4: Editing is dependent on what display type has been selected by the administrator. Editing is possible if the display is set to Textbox or Listbox but not possible if the display is set to hyperlink.
For more information regarding the Link and Link List fields please contact the Mipela Support Team at firstname.lastname@example.org or phone 1300 857 870.
Mipela GeoSolutions is an Australian owned and managed company providing innovative solutions to clients in the Energy and Infrastructure industry. As an Australian company, we can make choices every day about what we buy and who we buy it from. Mipela, wherever possible, makes a conscious decision to purchase Australian goods and services.
It is important therefore, to ensure our clients make informed decisions, and as such, it is with pride that we announce to our clients, partners and supporters that Mipela carries the Australian Made Certificate. This Certificate states that Mipela “Designs, Develops and Supports right here in Australia”.
Australian Made is a trusted and recognised certification that carries with it the support of the Australian people and businesses. Only true Australian products can carry the branding and Mipela is now among the thousands of companies associated with this iconic Australian institution.
“Mipela deliberately chooses home grown, and wanted to promote the concept of considering “Australian Made” first and foremost; when it comes to buying what you need, not just at home, but also at work,” said Nick Lovell, Sales and Marketing Manager.
The money that is injected into Australian companies goes directly back into the local economy, supports local jobs and delivers value in the form of tax dollars. When you consider buying goods and services in the future, please make an informed and conscious decision to buy from a company that promotes Australian Made – you know it makes sense.
For more information on Australian Made visit australianmade.com.au.
Managing assets efficiently is one thing but managing alignment sheet change sets is quite another. Developing hundreds of alignment sheets every year, the innovative Mipela GeoSolutions projects team put their thinking caps on and, on paper, mapped out an alignment route management process. Then, using X-Info Connect converted the mapped out process into an electronic alignment route manager.
Branded X-Info Alignment Route Manager the system is designed to provide users with:
The major concept in the system is the use of a line list for the management of data along a linear asset. This will be a familiar concept to users of A-Sheets and linear infrastructure.
Data can be managed along the asset via kilometre points or easting and northing – the reciprocal is calculated so that both are present in the database.
Data is also prepared according to three levels of use using the standard engineering drawing classifications:
X-Info Connect is the engine that drives the X-Info Alignment Route Manager approval process and captures standard communication types for each activity type: phone calls, emails, meetings, as well as scheduled follow up actions. For instance you can:
Overall the process is simple, the system is easy to use, and set up requirements are minimal. Call today and move away from managing paper based alignment sheets the traditional manual way.
First it was X-Info Maps integration with Maintenance Connection, now Mipela GeoSolutions has found the perfect addition by enabling X-Info Connect to also communicate with Maintenance Connection.
This new pairing enables users to visualise assets through embedded GIS functionality, allowing users to:
When a new DBYD Works Management request is created, a WorkOrder can be automatically generated for that request within Maintenance Connection. The resulting WorkOrder number can then be populated back to X-Info Connect and linked to Maintenance Connection to enable other automated or adhoc actions such as emailing, populating GIS files or adding communications. The request and WorkOrder can also be visualised on a map (in either X-Info Connect or Maintenance Connection) and interrogated through tools in the X-Info Maps interface.
Through this integration, workflow is improved between the two systems resulting in users having a seamless experience to achieve the business objectives of managing their assets and stakeholders.
Overall, this new workflow automation software functionality improves the automatic generation of WorkOrders rising from DBYD enquiries, or any other Works request initiating business data, and further integrates the automation between X-Info Connect, X-Info Maps and Maintenance Connection.