Tag Archives: X-Info WebConnect

Product Update – X-Info Connect v6.2 release

Mipela GeoSolutions have just released the latest product versions for X-Info Connect and X-Info WebConnect. Version 6.2 of X-Info Connect and X-Info WebConnect contains a large amount of great new features, which include:

Open Records After Capturing

Capture activities can now be configured to display the record or data captured when complete. This is a valuable feature that can enable continuous workflow for users. The object relating to the data will be displayed once the User selects done for the activity.

Website/URL access within an Activity Layout

A website control can be added to an activity layout to display a defined URL within the layout. When the activity is displayed in the layout, Users can actively use the website, providing access to other external information.

Editable Rich Text Fields supported in X-Info WebConnect

Rich text fields used in an Activity are now editable within X-Info WebConnect. This allows the data captured access to styling and formatting tools along with adding images and tables.

Multiple Sort Columns in Searches

Search results can be displayed by multiple sort ordering. Configuration of search results allows one or more fields to be selected to define sort order of results.

Export Tables and Lists to CSV

Search result lists and data displayed in a table can be exported to a csv file for external use. This is available as a button (for search results lists) or within the right click context menu. All columns and records displayed within the table, including additional pages, will be saved to a csv file.

Drag and Drop Emails to Add as Communications

Emails from Microsoft Outlook can be added as communications to capture activities using drag and drop functionality. When configured, Users can step through a workflow that allows an email to be dragged into a communication capture. This will add all relevant communication details such as Subject, Description and Attachments automatically.

Create and Send Bulk Emails

This feature enables workflow from start to finish to search and select one or many contacts, review and edit an email subject and body that has been predefined from a template, using a rich text editor, preview the email and communication that is created as a record, edit individual emails within the bulk selection and send the emails. A configurable communication is created that records the email action sent to the recipient/s for each contact.

Our Client Success team will be in touch soon with more information and to offer demos of these new functions.

Tips and Tricks – More about X-Info WebConnect Activities

Q1: What are Activities in X-Info WebConnect?

A1:  Activities are the common things a user does, such as find a land parcel, add a communication, complete an assigned task, add a new contact or update contact details and assigning jobs to users. They can be customised for particular Users and Groups, so Users only see and access the information relevant to them.

With the use of Activities, we can set up overviews, dashboards, reports as well as design activities for specific users to manage their processes and workflow.  This makes their daily tasks more simplified by removing the additional steps and information that isn’t needed to be seen.

Activities include Open, Search, Capture and Overview. Activities can be global, which can apply to all objects and data within the connection, or contextual, which only apply to the relevant object when it is selected from a global activity.

Global Activity

Global Activities are activities relevant to all objects and data within a connection. These activities are displayed in the activities panel. When a global activity is selected, the data is displayed in an activity tab.

Example of a Global Overview Activity – Project overview

Example of a Global Search Activity – Find property (with navigation tools and contextual activities)

  1. Activities can be folderised into logical groups such as Search and Add.
  2. Navigation tools and contextual activity buttons display along the top of the record.
  3. An example of the new interactive Maps activities available in X-Info WebConnect, showing property details including layers made up of internal and extetrnal data and datasets.
  4. Contextual activities can be included as buttons within the layout for easy access.
Contextual Activities

Contextual Activities refer to things that can be done for specific object types (projects, entities, linked entities, contacts, associated contacts, communications etc.), eg. updating or completing a communication or making changes to a current contact.

As per the above diagram, these activities are displayed as a button in the toolbar when the related object is selected.

Example of a Contextual Capture Activity – Add a site visit

Example of a Contextual Search Activity – Find communications

Q2. What are Navigation Tools?

A2. Navigation tools allow you to:

  • Go back and forth between pages
  • Go up and down a list
  • Print the record/page you’re currently in
  • Save changes you’ve made to the record
  • Undo any changes you’ve made (this will take you out of the record completely and abandon any changes made).

Q3. Should I be using a certain browser for X-Info WebConnect?

A3. We recommend using Google Chrome or Microsoft Edge for X-Info WebConnect for optimal performance.

Q4: What if I don’t have any Activities set up, or I want to make changes to my existing ones?

A5: Please log a request with Mipela Support to arrange this for you.

If you would like further information or assistance please contact the Mipela Support Team at support@mipela.com.au.

What’s new? Product update

Mipela GeoSolutions are releasing the latest product versions, available from 30 June 2021.

 

 

Version 6.1 of X-Info Connect and X-Info WebConnect contains some great new features, which include:

Capture Forms Accessibility for Non-Registered Users

Simple web forms to capture data is available for non registered users. This means external users can access forms to record and submit information without the need to login. The forms can be accessed by defining public settings for capture activities or sending an accessible link in an email. This is an ideal tool to capture stakeholder feedback.

Seamless Imagery Support

Any maps displayed in activities can now use seamless spatial data layers to display raster imagery as one layer. This results in efficient storage and uniform delivery of imagery.

 

 

Significant software changes for version 6.1 of X-Info Maps and X-Info DBYD suite have been made to accommodate the new Next Generation DBYD Referral Service.

Compatibility with Next Generation DBYD Referral Service

From 1 July 2021 the Association of Australian Dial Before You Dig Services (AADBYDS) is changing technology provider for the Next Generation DBYD Referral Service. The Next Generation DBYD Referral Service will be delivered by Esri Australia’s SmarterWX Sentinel application via the 1100.com.au website. Several changes to the X-Info Maps and DBYD software have been made to support this new service.

Seamless Upgrade

Upgrading from previous versions of X-Info Maps to accommodate the Next Generation DBYD Referral Service will be seamless by utilising an upgrade executable to handle field changes within X-Info DBYD suite configuration. For X-Info DBYD suite clients using X-Info Connect for their DBYD workflow beyond the automated responses, a X-Info Connect database upgrade utility is available to accommodate these changes.

Some other key features included in this version include:

  • Webhook support – Support for the SmarterWX Sentinel webhook to enable data to be delivered in real time
  • Next Generation DBYD Referral Service API – Utilising the new platform API by sending the response via the API
  • Enhanced multi threading – Multi threading improvements will be developed for email and web hook reading and processing
  • EWS Authentication – An additional email authentication method for DBYD email
  • Extended Browser Compatibility – Chrome and Edge web browsers are now supported for the administration console to configure both X-Info Maps and X-Info DBYD suite projects.

Tips and Tricks – X-Info WebConnect

 

Q1: What do Activities look like in X-Info WebConnect?

A1: Activities in X-Info WebConnect provides users with easy access to the common processes or tasks they use X-Info Connect for but through a browser based portal. Activities cover common tasks such as finding a property or work request, adding a communication, updating contact details and assigning jobs to users.

With the use of Activities, we can set up overviews, dashboards, reports as well as design activities for specific users to manage their respective processes and workflow. This makes their daily tasks more simplified by removing the additional steps and information that isn’t needed to be seen. Users only see what they need to see to perform their role.

1. Activities can be folderised into logical groups such as Search, Create or Report

2. Navigation tools and contextual activity buttons display along the top of the record

  • Navigation tools allow you to:
    • Go back and forth between pages
    • Go up and down a list
    • Print the record/page you’re currently in
    • Save changes you’ve made to the record
    • Undo any changes you’ve made
  • Contextual activities are designed and built in collaboration with you, to best suit your individual business and workflow processes

3. Contextual activities can be included as buttons within the layout to maintain a simple and intuitive user interface.

Q2: Am I able to print from X-Info WebConnect?

A2: Printing is available for Search results, object layouts and overviews. The print button is enabled in the toolbar when printing is available. Some layout elements may not be printable, such as buttons and pop up windows. A print preview or .pdf will be generated in a new tab or can be opened in a .pdf viewer, depending on the browser being used.

Printing from Search results

Example of a .pdf in print preview mode

Q3: Should I be using a certain browser for X-Info WebConnect?

A3: We recommend using Google Chrome or Microsoft Edge for X-Info WebConnect for optimal performance.

Q4: What if I don’t have any Activities set up, or I want to make changes to my existing ones?

A5: Please log a request with Mipela Support to arrange this for you. We can also teach you how to create Activities if you’re a power user.

If you would like further information or assistance please contact the Mipela Support Team at support@mipela.com.au.

Property Information Service made easy

Since its inception, Queensland Urban Utilities had primarily sourced its property information from Brisbane City Council’s Coreland application. On 30 June 2016, this arrangement ceased and an alternative data source was required. Queensland Urban Utilities’ area of interest covers five Councils – Brisbane, Somerset, Ipswich, Lockyer Valley and the Scenic Rim Regional Councils – and the solution needed to align the process of acquiring property data across all regions.

Queensland Urban Utilities selected Mipela to provide a suitable Property Information Service solution that would support business functions including; billing, managing customer enquiries (via the Contact Centre, mail, email and social media), maintenance operations for meter reading, and spatial analysis for asset capital works and operational planning. The objectives of the project were to reduce costs associated with acquiring property data, improve accuracy of the data, and align acquisition of the data to enable a more efficient use of data within the business.

The Property Information Service was designed using Mipela’s X-Info Connect, with X-Info WebConnect providing a browser based lookup interface for staff to reference both historical and the ongoing new data.

Property, ownership, valuation and geographic information from Department of Natural Resources and Mines is combined into a database within X-Info Connect and automatically updated daily, with the service checking each data source for any changes. This data is then automatically delivered from X-Info Connect for consumption by the business for various purposes.

The Property Information Service has been established with future requirements in mind, as additional Queensland Urban Utilities applications come to require access to property information. This cloud based solution is fully managed by Mipela, with no administrative requirements by Queensland Urban Utilities staff.

Now, large volumes of data and updates are received and automatically processed for delivery by X-Info Connect into the Property Information Service. The integrity of the data has significantly increased and there is an increased level of comfort in the data being received. Queensland Urban Utilities has provided the business with a cost saving, reliable source of property information that can be used by various areas of the business in a consumable format.

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