ARTC implements X-Info DBYD suite as their automated response system

ARTC is a vital part of the transport supply chain for Australia with a 8,500 km rail network across five states and working with rail operators to provide access to rail for business and producers across Australia.

Earlier this year, Australian Rail Track Corporation (ARTC) contacted Mipela to discuss automating their Dial Before You Dig (DBYD) responses.

Being a DBYD member, ARTC up until this point had been manually responding to each enquiry.

The business required a fast and reliable response system that directed all enquirers to seek authorisation before breaking ground within a radius of the rail corridor.

Ensuring timely responses provides ARTC with visibility of these enquirers’ requests in the interactive map on the X-Info DBYD suite dashboard.

ARTC now have a responsive and reliable system working 24/7 providing peace of mind.

Beware the Spreadsheet

If you’re managing your stakeholders on spreadsheets, you’re putting your project at unnecessary risk.

Spreadsheets have poor security for often important information and data quality can easily be compromised by user error or inputting of replicated data. Version control can be a nightmare and this also puts the integrity of your data at risk. This is especially the case when you have multiple people accessing the same spreadsheet. There is also a strong inability to track who makes changes or deletions – intentional or otherwise.

Designed to be more of an accounting tool than a data repository, spreadsheets don’t have great search and collate capabilities. Reporting is tedious – pulling a report from a spreadsheet is like pulling teeth!

Often stakeholder management professionals are more right brained than left – not very methodical and process driven. Basically, stakeholder management professionals aren’t suited to using spreadsheets.

The time it takes to enter and re enter information into a spreadsheet is costly and takes stakeholder management professionals away from their core role – engaging with stakeholders.

Mipela recently released a stakeholder management solution that is quick to deploy simple to use. X-Info Stakeholder Management is a commercial-off-the-shelf product that provides you the ability to capture, find and report on all stakeholder interactions. Send us your user details and existing information in templates we provide you and we’ll get you up and running in just a few days. From there you can add additional functionality to the solution as you need to by utilising our Technical Support Contract (TSC) or bundles of TSC hours for more detailed enhancements.

There’s more info available here on our website.

Contact our Client Success team for more info on +61 7 3252 5589 or info@mipela.com.au.

If you are breaking ground out in the field – we have you covered!

X-Info Plans Management is a web based app that automates the collation of your incoming DBYD responses.

With X-Info Plans Management, you simply lodge your enquiries with DBYD, then receive a single notification to let you know all responses are ready for viewing through the X-Info Plans Management app where your staff can access all maps, documents and associated communications.

X-Info Plans Management now has a new tab called Plans Management Field Portal specifically designed for field workers to view on their smart device.

This new tab allows easy viewing for field crews to quickly search and retrieve all the responses to the DBYD enquiries that they have lodged. All information is made available in an easy to view format and there is no chance mixing up responses from another job, we have filed them all together. One enquiry gives you all the responses, letting you get on with the job.

Once open, you can share a PDF response vie email, text or any other messaging service to external parties by using the forward option at the bottom of the screen.

There’s more info available here on our website.

Contact our Client Success team for more info on +61 7 3252 5589 or info@mipela.com.au.