At Mipela, we understand the importance of a swift and efficient user management process. Whether you’re requesting to add a new user, remove a user, or alter someone’s permission level, your needs are our top priority. However, we often encounter challenges in identifying the requestor and verifying their authority to make these changes.
The Challenge of Identifying Requestors
Our Support team receives a multitude of user management requests on a daily basis. However, we don’t always have the complete information required to process these requests promptly. One significant issue we face is not knowing who you are or whether you have the necessary authority to make the request.
Securing Authorisation Delays
Obtaining the required authorisation can sometimes be a time consuming process. In certain cases, we may not receive a response from the authorised person within your organisation on the same day, causing delays in executing your requests. We recognise that this can be frustrating, and we are committed to improving this aspect of our service.
How You Can Assist Us
We believe that your collaboration can play a vital role in expediting the user management process. To ensure a seamless and efficient experience, we kindly request that you take the following steps when emailing our Support team for user changes:
CC Your Manager: When sending an email to our Support team for user changes, please make sure to cc your immediate manager. This will allow them to confirm your request and expedite the authorisation process, eg.
Subject: User Access Request for Lands Management Site
Can you please provide access for K Thompson to our Lands Management site as a Field User? I have cc’d in my manager, H McDonald, who will reply to this email to confirm my request.
At Mipela, every request is genuinely important to us, and we want to ensure a smooth and efficient experience for you. Regardless of which team member your request is assigned to, having a record of the request being authorised by your manager is vital. The sooner we receive this authorisation, the quicker we can act on your request, ensuring minimal delays and a seamless process.
Your cooperation will greatly enhance our ability to meet your user management needs promptly and efficiently. We appreciate your continued support.
If you have any questions or require further assistance, please do not hesitate to contact our Support team.