Focus on the complex, the urgent and the sensitive

RREDD’s focus is on the complex, the urgent and the sensitive. Specialising in community engagement, dispute management and Indigenous engagement, Director, Craig Jones has more than thirty years’ experience working with Indigenous communities to progress development.

Many of the projects the RREDD team work on are complex matters and require fastidious record keeping. When looking at a solution to manage the information associated with these projects, Craig turned to Mipela.

X-Info StakeholderManagement is used to manage stakeholder and interaction records across multiple projects for RREDD. These projects vary from pipeline dig-ups, requiring cultural heritage consultation, to specific mediation matters between companies and community or between Indigenous people and groups. Mipela’s cloud solution, X-Info StakeholderManagement ensures Craig and the team always have access to record key interactions with stakeholders. They are also able to visualise important locations with the integrated web mapping. That visualisation can often be really important and Mipela also provides map outputs for Craig and the team to support key discussions.

Craig describes the use of the X-info StakeholderManagement and the mapping system as significant in RREDD’s day to day practice. “The mapping and the stakeholder management system help to provide key data and visualisations that build trust with parties and enable us to keep track of our engagements with groups and individuals. Ultimately, the system builds a picture of our work which contributes to the management of social risk and positive outcomes between parties” said Craig.

Stakeholder management and a global wind energy company

Global wind energy company, Vestas, commenced using Mipela’s stakeholder management solutions for the Winterbourne Wind Farm project in New South Wales. Whilst this project moves through the permitting phase, Vestas relies on X-Info Suite for capturing stakeholder interactions, managing community engagement, and tracking contract payment obligations.

Vestas recently engaged Mipela to provide stakeholder management software for another development project, the Captains Mountain Wind Farm in South East Queensland. Work has also commenced to roll out more Mipela stakeholder management software for additional wind development projects.

Beware the Spreadsheet

If you’re managing your stakeholders on spreadsheets, you’re putting your project at unnecessary risk.

Spreadsheets have poor security for often important information and data quality can easily be compromised by user error or inputting of replicated data. Version control can be a nightmare and this also puts the integrity of your data at risk. This is especially the case when you have multiple people accessing the same spreadsheet. There is also a strong inability to track who makes changes or deletions – intentional or otherwise.

Designed to be more of an accounting tool than a data repository, spreadsheets don’t have great search and collate capabilities. Reporting is tedious – pulling a report from a spreadsheet is like pulling teeth!

Often stakeholder management professionals are more right brained than left – not very methodical and process driven. Basically, stakeholder management professionals aren’t suited to using spreadsheets.

The time it takes to enter and re enter information into a spreadsheet is costly and takes stakeholder management professionals away from their core role – engaging with stakeholders.

Mipela recently released a stakeholder management solution that is quick to deploy simple to use. X-Info Stakeholder Management is a commercial-off-the-shelf product that provides you the ability to capture, find and report on all stakeholder interactions. Send us your user details and existing information in templates we provide you and we’ll get you up and running in just a few days. From there you can add additional functionality to the solution as you need to by utilising our Technical Support Contract (TSC) or bundles of TSC hours for more detailed enhancements.

There’s more info available here on our website.

Contact our Client Success team for more info on +61 7 3252 5589 or info@mipela.com.au.