With the next generation development of the X-Info suite underway, our measure of success and in turn our clients depends on our ability to change. The instability caused by globalisation and advance of new disruptive technology guarantees only the adaptable will survive.
Success in the digital age is not only defined by the formulation of good ideas but the ability to implement those ideas in a rapidly shifting environment. Technology is changing the world at an ever increasing speed. Disruptive business models (Airbnb, Netflix, Uber) are leaving established organisations in the wake of their more agile competitors. Change can only occur when people, process and technology are aligned/connected.
We need to empower people to alter their ongoing operations at the point they capture data while delivering outcomes in a dynamic environment. This is where changing business environments, ERP implementations, reorganisations and mergers, changing product and service offerings, changing laws and regulations are constantly in flux.
But we can’t do it alone. With our suppliers, our partners, our people, our clients’ teams, together we are committed to the continuous process of analysing, designing and monitoring our activities to perform tasks efficiently and effectively and look forward to sharing more on this in future newsletters.
Farming Together (Farm Co-operatives and Collaboration Pilot Program) – is a Federal Government initiative that aims to provide farmers, fishers and foresters with knowledge, skills and materials on collaborative ideas, co-operative structures and collective strategies. The program is managed by Southern Cross University in Lismore, NSW.
Farming Together aims to:
Managing this program involves a significant amount of progress tracking and reporting. The Farming Together team had been using a proprietary CRM but needed more. The team members wanted access to data in usable formats and accurate reporting – at case or program level, delivered in a timely manner.
Mipela was chosen to provide a solution that could give them real-time access to accurate information, automating their workflow processes and approvals. The team at Mipela went about configuring X-Info Suite to align to Farming Together’s business processes and reporting requirements, ensuring that users had what they needed, when they needed it and in a format they could use.
Users of X-Info Service Suite experienced immediate improvements through the ability to access the data using the individually configured dataviews, improved search functionality and the ability to see a financial and service snapshot in one view. Seeing a summary of a case in one screen has made internal control easier and more effective. This has resulted in greater transparency over case files and improved efficiencies in time taken to complete tasks.
Having learnt a hard lesson on what didn’t work well, the team at Farming Together was committed to working with Mipela to invest the time and effort in implementing a successful solution – and it’s paid off in time-efficiency.
The result has been a more committed project team. They were able to undertake some major data cleansing and remove inaccurate data along the way which has led to improved, more accurate financial reporting. In turn, this made ongoing monthly financial reporting far more efficient, with no anomalies to review.
“We had a really good experience working with Dirk, he met our needs and was very patient with us during the process. Dirk persevered through some difficult moments with our data cleansing which was a relief and appreciated by our team,” said Emma Hunter, Farming Together’s operations manager.
“Overall, now we have something that makes our job easier!” she said.
Council had gone down the path of automating their Dial Before You Dig responses a few years earlier but were having issues with product usability and reporting. They needed access to an automated response system for the Dial Before You Dig enquiries that gave them real time reporting and data availability that could assist them in identifying upcoming planning from external contractors.
Once they had chosen and implemented Mipela’s X-Info DBYD suite, the results were immediate. They were able to free up their resources to focus on working together with the public to plan on minimising disruptions to the community from development or roadworks. Council staff have greater access to the DBYD enquiries through the portal to gauge what kind of work and frequency is planned within their Council region to forecast of workloads and potential environmental impact. Contractors are communicating more clearly with Council as a result of the DBYD response information that they are receiving.
Russell Hardie, Permit Inspection Officer for Greater Shepparton City Council said, “X-Info DBYD suite runs seamlessly in the background and provides us with advanced reporting. Not only does X-Info DBYD suite protect our assets but the range of real time data available is being used to benefit the community providing minimal disruption from any development or roadworks”.
If you’d like to learn more about how automating your Dial Before You Dig responses can work for your organisation, contact our DBYD specialist, Jaci, on 1300 807 770.
X-Info SMS suite (Safety Management Study) is specifically designed to provide pipeline owners with a comprehensive system that can manage their tasks associated with the operation, maintenance, suspension of operation, decommissioning and abandonment of their pipelines. In addition, X-Info SMS suite also manages data relating to any proposed transmission pipeline asset projects AS2885 workflows, quality control and reporting.
Pipeline owners use X-Info SMS suite to gather, store, display and report on information pertaining to design, safety and operational related hazards that cause or are capable of causing loss of pipeline integrity associated with the pipeline infrastructure (as set out in AS2885).
Uses pre-configured threats for common crossings. Add specific physical and procedural protections unique to your asset. Threats can be associated locations via point and section geometries. Non-location threats are also captured against the entire asset.
Assigns actions to field teams to complete – reminder emails automatically notify responsible parties.
Where a threat is identified as “credible” and failure is possible, the risk MUST be managed to ALARP (As Low as Reasonably Possible). X-Info SMS suite guides participants through an Initial Risk Assessment workflow and Residual Risk Assessment to reach ALARP.
Specific details have been removed for confidentiality purposes.