A word from the boss

Responsive engagement, requires intuitive interactions

Welcome to our 2020 Summer  newsletter.

In this edition, we share Barada Barna Aboriginal Corporation’s client success story, introduce some new Wantoks who have joined the Mipela team recently, present another X-infocus tech tip and update of our teams activities in connecting people with information.

To open I would like to introduce the following new team members, Jimmy Reilly and Hayley Koot as Support Specialists and an old hand, Jaci Button as our new Client Success Coordinator, back for her third time at Mipela. It also gives me great pleasure to welcome our recent new clients that include CleanPeak Energy and DBYD Qld to the extended Mipela family.

Reflecting on 2020 seems like living in an era where the status quo has been thrown out the window, there is a need to be able to make good decisions, faster in our day to day activities. For our teams internally at Mipela we have been focused on asking lots of questions as a catalyst for figuring out what happens next. We should never assume before trying to connect the dots in what we promise, delivery and support for our clients. We have been continually looking to improve our processes by looking at what tasks we can automate using the X-Info Suite to, over time, be able to better understand any trends, in turn using that information to make better decisions. Our plan is this inquisitiveness and process improvement leads to better skilled specialists in our teams and solutions for our clients as our combined knowledge increases.

To close I would like to acknowledge one very special Wantok for their recent years of service milestone. Christian Abella one of our Senior Software Engineers who is our X-Info Aware mobile guru, recently celebrated six years of service.

On behalf of the Mipela team thank you for your trust and support throughout 2020. I wish you ‘Compliments of the Season’, safe travels to wherever you might be with family and friends, best wishes for a rewarding and successful New Year which we look forward too with excitement and confidence, stay safe!

Hayden McDonald
Founder and Managing Director