Welcome to our 2021 Summer newsletter
In this edition, we share ERA Water’s client success story, introduce some new Wantoks who have joined the Mipela team recently, present another X-InFocus tech tips and update of our teams’ activities in connecting people with information.
To open I would like to introduce the following new team members in our Products team, Umair Hassan as Software Engineer and an old hand, Shane Brown as one of Senior Software Engineers, back for his second time at Mipela. It also gives me great pleasure to welcome our recent new clients that include BHP Mitsubishi Alliance, Captains Mountain Wind Farm, Eastern Region Alliance, Lend Lease Retirement Living, Service Stream and Valmec to the extended Mipela family.
Reflecting on 2021 has reinforced for me personally what we missed and what we could do without, but has helped to remind what we value is our time. Now more than ever, business decisions carry a lot of weight. The need to be able to be responsive, reliable, repeatable, in our day-to-day activities has never been greater. In order to make the most of your data and ensure you are taking actions that will benefit your business, you must evolve your decision making processes. For our teams internally at Mipela we have been focused on our “Kamapim” (to start, to reveal, to improve and to develop) continuous improvement project to eliminate the complexity and manual processes across our teams. Starting at the heart of our business with Support in this last quarter to become more efficient and proactive so we can add more value in delivering to our Clients. This has included alignment of Support processes with ITIL change control and incident management to align with Category A (Urgent Incidents, Faults and Issues), B (Fundamental Enhancements and Complex changes) and C (Standard Low risk changes, software updates and maintenance) support requests delivered by our Services (Solution\Support\Product) Teams has seen us half our support request cue by sharing the load.
To close I would like to acknowledge two very special teammates for their recent years of service milestone. Craig Williams our Products Team Architect and X-Info Suite guru recently celebrated nineteen years of service. Justin Fielke, who most of your will know having undertaken most roles in the business and looks after our Cloud platform that host the X-Info Suite, passed eighteen years of service. We take pride in your achievements and commitment as Wantoks to be emulated, thank you.
On behalf of the Mipela team thank you for your trust and support throughout 2021. I wish you ‘Compliments of the Season’, safe travels to wherever you might be with family and friends, best wishes for a rewarding and successful New Year which we look forward to with excitement and confidence, stay safe!