A couple of our clients have kindly agreed to share insights of their recent success in systemising their business processes:
Firstly, thank you very much to everyone who responded to our Annual Client Satisfaction Survey. It was encouraging to see what our clients valued most: our knowledge, dedication to customer service, professional advice and that we endeavour to go to significant effort to understand requirements. We truly value the feedback and intend to focus over the next twelve months on:
Secondly, I am pleased to announce that as of 1 July, to continue the success of our three pillar approach in Promising, Delivering and Supporting our clients, we will be consolidating our Services Project and Implementation teams into a new team called Solutions. Our Services team will therefore comprise of three teams, Solutions who will be lead by Dirk Craigie, with business as usual in Support lead by Cirina Di Pierro and our Products team guided by our Product Architect Craig Williams.
As a business we are at the right end of the value chain to maximise value for our clients. As a “Professional Services” technology business, integrating our Clients corporate systems and data utilising our X-Info suite software and Location Information knowledge, allows us to increase value for our Clients. We do this by providing outcomes across an organisations’ network,
in the field or via the Internet from the desktop, tablet or mobile devices – on and offline.
We hope you enjoy this newsletter edition, I wish you all the best in your daily activities and would like to close by welcoming our new Clients – City of Stirling, ELGAS, First Gas (our first New Zealand client), Luminous Energy, and Transport Sydney Trains to the extended Mipela family and our common journey of connecting people with information.
Founder and Managing Director
In South Australia we love wine and our newest clients based in McLaren Vale are all about the grape!
Integrated Precision Viticulture (IPV) assists vineyard owners and managers to make smart, cost effective decisions around their properties using a combination of airborne data collection, in situ hardware including hundreds on in ground probes and professional field observations to record data across the vineyard throughout the year. IPV were looking for a platform to bring all of this information together so that their clients could access information at any time using powerful tools to present and analyse location specific information as well as manage tasks to be completed in the field.
X-Info Suite has as allowed IPV to set up the AG-GIS platform which gives then the ability to map assets and features on a property using X-Info Aware to view this information and maps online. This has been useful for IPV staff who have now created a central repository for property access information. This means they no longer get lost going to a property! It’s also useful to vineyard owners who may want a map of their property and share other consultants.
Asset maintenance requests can now be raised by vineyard owners using X-Info Aware and tasks are assigned to IPV staff to complete the job. The staff are able to navigate to the exact probe location via the geospatial information provided.
Agronomist consultants engaged by IPV are able to use X-Info Aware to record field observations such as pest and disease monitoring, baume (sugar content of grapes) and phenology (growth stage of the vine) readings which are automatically sent to X-Info Connect where can be then mapped online in real time. Agronomists can also assign treatment tasks such as spraying or slashing, based on their field observations, and include relevant chemical application information to assign to vineyard workers to carry out. Reporting can also be completed in field and sent to vineyard owners either in real time via a secure Internet browser or scheduled emails.
The AG-GIS platform also provides the ability for vineyard workers to carry out chemical audits and keep records of which chemicals in what volumes are currently stored on a particular property. The location of emergency management assets such are assembly points, fire hoses and washdown points are also mapped and can be accessed in report or map format online during an emergency event.
So, next time you’re sipping on a McLaren Vale Shiraz, have a think about how technology helps make that glass of wine taste awesome!
Written by Alana O’Connor
In our last newsletter, we introduced you to X-Info Plans Management, a browser based solution that automated the collation of your incoming DBYD responses.
Zinfra were one of the first companies to hop on board with this new solution in the later part of 2016. The value of using this tool is clearly demonstrated the savings in time and resources taken to receive and reconcile the incoming responses.
“Being able to check on any job via a web based console gives us the opportunity to just get on with the other planning and scheduling tasks associated with field work”, said Jason Luichareonkit, Business Systems Manager at Zinfra. “We have seen a significant business process improvement since introducing X-Info Plans Management”.
The number of DBYD enquiries Zinfra is making using X-Info Plans Management in NSW alone has increased manyfold – a true testament to the buy in and peace of mind from the business.
“We are currently onboarding Zinfra’s other states to realise the value of X-Info Plans Management in our planning and scheduling work.”
“I have worked with many system integrators and I must say that the attitude and the customer focus centric approach of every one at Mipela is outstanding. Nothing was too big of a deal. All enquiries and teething issues during and after implementation were answered in a timely manner”, added Luichareonkit.