Tag Archives: X-Info Suite

Experience really counts when it comes to stakeholder management

JLL Infrastructure Advisory are a leading provider of niche land and property approval services to the energy, transport and communications sectors. They reduce approvals risk for projects and secure the requisite land approvals when access to land is required to develop projects.

Working on behalf of a large state based energy company, JLL sought assistance from Mipela in providing a suitable land access management solution to assist with a large lineal asset project.

Whilst members of the JLL team have been exposed to Mipela’s X-Info Suite through several mutual clients over the years, this was a first project directly between JLL and Mipela. Getting the structure of the project and an agreed plan in place was a key success factor to this project being delivered on time and on budget. Having a flexible client and an agile implementation approach resulted in functionality being delivered within the solution that was well above the clients’ expectations. This, in turn, lead to an additional project phase, specifically focusing on stakeholder management, being added to the project.

JLL Infrastructure Advisory’s Head of Infrastructure, Jamahl Waddington said, “The team at Mipela made this project easy. We were able to engage with the Mipela team both in person here in Adelaide or online. I was particularly impressed by their ability and flexibility in integrating with various data sources, mitigating the need for users to have to access multiple applications to do their job.”

Projects like this often include several groups of users from other companies who are all working on the same project. By being able to easily configure X-Info Suite to ensure that Company A only gets to see what Company A requires to see in order to conduct their role in the project was critical.

“Property access and acquisition negotiations can be of a highly a sensitive nature and being able to secure certain information can be critical to the success of the project,” said Waddington. “Mipela’s obviously experienced team were also able to provide valuable insights into best practice relating to land access.”

“We look forward to using X-Info Suite on this project and hopefully others in the future.”

Stakeholder management – the answer is blowing in the wind

australian workflow process softwareVestas Australian Wind Technology – the local arm of Danish wind energy giant Vestas – recently engaged Mipela to provide a stakeholder management platform for a new wind farm project that they are developing near Walcha in NSW.  The project, known as the Winterbourne Wind Farm, has a potential capacity of 700MW which would make it the largest wind farm in Australia if it were built today.

Vestas also wanted a stakeholder management platform that could be scaled to future development projects.  Mipela implemented X-Info Suite to provide a web based solution that can manage stakeholders, property information, agreements and associated payments as well as associated communications. Users are also able to capture data in the field using the mobile data capture app, X-Info Aware.

While the conversations with landholders in the region had been underway for the past fifteen years, the engagement had been quite informal. Owner names were tracked on a simple spreadsheet and Google Earth was used for the property and asset locations. Now all information, including the historical information already captured, is available from one source in X-Info Suite and can be used for several different purposes including bulk communications, geospatially capturing data and payments.

Project Director of the Winterbourne Wind Farm, Doug Landfear said, “The team at Mipela have provided us with a best practice stakeholder management system that has the flexibility to provide us with a comprehensive solution into the future as this project matures. Their expertise and experience in delivering the solution made the process simple – we were able to start working with the software in a matter of weeks. The Mipela Solution Specialist was insanely efficient and made the project a breeze.”

One other interesting dimension is that Vestas purchased the project from Walcha Energy who is developing other renewable energy projects in the Walcha area.  Walcha Energy is also using X-Info Suite to manage its stakeholder management across these other assets.

Getting together with Farming Together

Farming Together (Farm Co-operatives and Collaboration Pilot Program) – is a Federal Government initiative that aims to provide farmers, fishers and foresters with knowledge, skills and materials on collaborative ideas, co-operative structures and collective strategies. The program is managed by Southern Cross University in Lismore, NSW.

Farming Together aims to:

  • Improve knowledge of how co-operatives, collective strategies and supply chain negotiations can improve farmers’ returns
  • Improve the knowledge of business models and collaboration options available to farmers and farm advisors
  • Improve the agriculture focused legal and financial expert advice available regarding the process, implementation and management of such business models.

Managing this program involves a significant amount of progress tracking and reporting. The Farming Together team had been using a proprietary CRM but needed more. The team members wanted access to data in usable formats and accurate reporting – at case or program level, delivered in a timely manner.

Mipela was chosen to provide a solution that could give them real-time access to accurate information, automating their workflow processes and approvals. The team at Mipela went about configuring  X-Info Suite to align to Farming Together’s business processes and reporting requirements, ensuring that users had what they needed, when they needed it and in a format they could use.

Users of X-Info Service Suite experienced immediate improvements through the ability to access the data using the individually configured dataviews, improved search functionality and the ability to see a financial and service snapshot in one view. Seeing a summary of a case in one screen has made internal control easier and more effective. This has resulted in greater transparency over case files and improved efficiencies in time taken to complete tasks.

Having learnt a hard lesson on what didn’t work well, the team at Farming Together was committed to working with Mipela to invest the time and effort in implementing a successful solution – and it’s paid off in time-efficiency.

The result has been a more committed project team. They were able to undertake some major data cleansing and remove inaccurate data along the way which has led to improved, more accurate financial reporting. In turn, this made ongoing monthly financial reporting far more efficient, with no anomalies to review.

“We had a really good experience working with Dirk, he met our needs and was very patient with us during the process. Dirk persevered through some difficult moments with our data cleansing which was a relief and appreciated by our team,” said Emma Hunter, Farming Together’s operations manager.

“Overall, now we have something that makes our job easier!” she said.

Property Information Service made easy

Since its inception, Queensland Urban Utilities had primarily sourced its property information from Brisbane City Council’s Coreland application. On 30 June 2016, this arrangement ceased and an alternative data source was required. Queensland Urban Utilities’ area of interest covers five Councils – Brisbane, Somerset, Ipswich, Lockyer Valley and the Scenic Rim Regional Councils – and the solution needed to align the process of acquiring property data across all regions.

Queensland Urban Utilities selected Mipela to provide a suitable Property Information Service solution that would support business functions including; billing, managing customer enquiries (via the Contact Centre, mail, email and social media), maintenance operations for meter reading, and spatial analysis for asset capital works and operational planning. The objectives of the project were to reduce costs associated with acquiring property data, improve accuracy of the data, and align acquisition of the data to enable a more efficient use of data within the business.

The Property Information Service was designed using Mipela’s X-Info Connect, with X-Info WebConnect providing a browser based lookup interface for staff to reference both historical and the ongoing new data.

Property, ownership, valuation and geographic information from Department of Natural Resources and Mines is combined into a database within X-Info Connect and automatically updated daily, with the service checking each data source for any changes. This data is then automatically delivered from X-Info Connect for consumption by the business for various purposes.

The Property Information Service has been established with future requirements in mind, as additional Queensland Urban Utilities applications come to require access to property information. This cloud based solution is fully managed by Mipela, with no administrative requirements by Queensland Urban Utilities staff.

Now, large volumes of data and updates are received and automatically processed for delivery by X-Info Connect into the Property Information Service. The integrity of the data has significantly increased and there is an increased level of comfort in the data being received. Queensland Urban Utilities has provided the business with a cost saving, reliable source of property information that can be used by various areas of the business in a consumable format.