It’s the stuff you don’t see that’s keeping you safe

There are some compelling reasons that Mipela does not provide a self serve portal for its X-Info Assurance suite clients. We provide you with additional levels of assurance so that your critical business infrastructure is being adequately protected.

We minimise the risk by providing a rigorous change management and approval process for any changes or updates to your automated response system.

We also provide traceability and history of all enquiries, not just the last 90 days. This information can be critical to resolving reinstatement issues.

Mipela clients can rest assured that consideration and measures have been put in place to ensure optimised security for critical business infrastructure asset owners.

We also provide the tools within X-Info Assurance suite to make sure you’re prepared and able to capture communications against each enquiry that may later support retrospective asset damage.

If you’d like to learn more detail on how we continue to provide our clients with more and more assurance, just contact our Client Success team.

Ampol joins our Client Community!

We are thrilled to announce the latest addition to our Mipela client group – Ampol! In the latter part of 2023, Ampol embarked on a journey to enhance their responsiveness to BYD enquiries, and we are delighted to share that they have chosen to elevate their processes with the advanced capabilities of the X-Info Assurance suite.

As the largest transport energy distributor and retailer in Australia, Ampol manages a network of assets spanning various regions in New South Wales. What sets Ampol apart is their unique approach to handling BYD inquiries. Employing a meticulous process, they ensure that every inquiry receives an immediate response and that all excavation works undergo assessment by specialised staff before commencement.

We are particularly pleased to highlight the proactive role of Dean Allison, the NSW BYDA Pipeline Supervisor at Ampol. His swift and dedicated support in transitioning to X-Info Assurance suite reflects Ampol’s commitment not only to the wellbeing of their assets but also to the safety of anyone involved in excavation activities.

Join us in extending a warm welcome to Ampol! We look forward to a collaborative and successful partnership, leveraging the capabilities of X-Info Assurance suite to enhance efficiency and safety in their operations.

Mipela are Proud to Protect Qeno’s Botany Assets using the Power of X-Info Assurance suite

Qenos is the powerhouse shaping Australians’ everyday experiences by transforming low-value gases into high-quality polyethylene and resins.

As the exclusive Australian leader in this field, they maximise the potential of our natural resources. A crucial ally to Australian manufacturers, Qenos stands out with unmatched technical support, stellar customer service, and a nationwide distribution network ensuring swift polyethylene delivery via a dedicated container fleet. Their premium product range, from PE100 for pressure pipes to Alkatuff for robust environments, guarantees top-tier quality.

With an ongoing commitment to improvement, Qenos have automated their asset protection using X-Info Assurance suite to free up important resources and guarantee almost immediate responses to all BYD enquiries.

“It’s reassuring to know that Mipela are providing the assurance we require with very quick BYD enquiry response times and security practices fit for critical infrastructure,” said Mark Walker, Qenos Offsite Storage & Pipelines Manager.

Beyond elevating daily life with safer and cleaner solutions, Qenos is a premier manufacturer, importer, distributor, and exporter of specialty polymers through their in-demand eXsource specialty distribution arm.

x-infocus

X-Info Assurance suite Insights: Enhancing your Enquiry Experience

Q1: What level of detail can I expect in the responses generated by X-Info Assurance suite?

A1: X-Info Assurance suite’s automated enquiry response system goes above and beyond, delivering comprehensive responses tailored to your inquiries. The generated responses not only include all the information provided in the enquiry but also feature disclaimer details, intricate area maps submitted by the enquirer, and closeup strip maps highlighting assets and key features in the vicinity. Additionally, the system can provide specific instructions based on the asset, asset type, and activity type. As part of our commitment to excellence, we can attach supplementary documentation, such as guidelines for activities near significant trees, to the response email.

Q2: Can Mipela assist in modernising my spatial asset data?

A2: X-Info Assurance Suite clients have access to Mipela’s dedicated team of GIS experts. Whether you need custom symbology, background imagery, or assistance with merging and splitting layers, our team is here to ensure that your spatial asset data is not just up to date, but optimised for maximum utility.

Q3: What if a BYDA enquiry encounters processing issues?

A3: Occasionally, processing issues may arise, often due to temporary unavailability of remote GIS data or network connectivity issues. X-Info Assurance suite is equipped with proactive monitoring tools that continuously assess all enquiries, ensuring maximum uptime and data security. In the event of a processing hiccup, X-Info Assurance suite will persistently process pending requests until the necessary data becomes available, safeguarding your assets throughout the entire process.

For further information or assistance with X-Info Assurance suite, feel free to reach out to the Mipela Support team. We’re here to enhance your X-Info Assurance Suite experience.

Product update

X-Info Aware update

Development for the next release of X-Info Aware is underway. This release will include compatibility for iPhone 14 Pro MAX and iPhone 15, iPhone 15 Pro and support for iOS 17, along with maintenance and fixes to enhance useability.

X-Info Assurance suite update

X-Info Assurance suite will be releasing version 7.0 in the coming months to support the implementation of Referral Service format changes by Before You Dig Australia (BYDA) in November 2023. These changes will be supported within the X-Info Assurance suite application to ensure this information is available to users without impact.

Additional supporting updates will be included in the version release.

Adding extra assurance to your BYD automated response system

Over the past few months, the team at Mipela have been working to increase the level of assurance of its BYD automated response system, X-Info DBYD suite (now referred to as X-Info Assurance suite).

Behind the scenes, all Mipela cloud hosted clients have been migrated from email referrals to webhook and API uploads to SmarterWX Sentinel. This increases security measures, reduces the risk associated with extra moving parts of the processing workflow and improves processing performance of incoming BYD enquiries significantly. Mipela X-Info Assurance suite clients are experiencing top ranking performance with their response processing times, with several in the top 10 responders within the nation.

Other measures recently implemented include:

• Enhanced validation of dynamic data sources such as Oracle Spatial, Esri REST, WFS and WFMS
• Validating projection libraries and dependencies for corruption and availability.

The Mipela team are committed to ensuring asset protection isn’t just about monitoring BYD requests and will continue to provide those additional levels of assurance that asset owners need in this ever changing world.