Tag Archives: Stories from our clients

Flavour of the month – renewable energy projects

There is an exponentially increasing number of renewable projects being undertaken across Australia at the moment, in various stages of maturity. According to Clean Energy Council’s website, there are currently 103 projects that are in construction or due to start soon across Australia. These projects will deliver over $27 billion in investment, 17,747 MW of new renewable energy capacity and create 16,656 direct jobs.

Mipela has been very active in this sector, undertaking work from concept phase like desktop analysis right through to the operational phase of community consultation and stakeholder engagement and progressing to land access management.

Recently one of our long standing clients, CNC Project Management, implemented a new stakeholder management and contract management solution for one of their renewable energy clients. CNC Project Management has worked with Mipela providing X-Info Suite solutions to automate these often time consuming business functions to its clients for more than ten years.

In one of the current examples, CNC Project Management are engaged to efficiently manage all stakeholder engagement including the automation of contract milestones, stakeholder communications and land owner liaison. They use X-Info Suite to automate many of the workflow processes associated with this work and capture all related engagement communications.

This project is just one of dozens that Mipela are currently working with to provide stakeholder management, community consultation and land access solutions to using X-Info Suite. For more information, just give our Client Success team a call on 1300 807 770.

Automation in Remote Regions Delivers Multiple Benefits to Council

Isaac Regional Council is the resources capital of Queensland, producing more than half of Queensland’s total saleable coal.

The Council’s role is to provide facilities throughout the region in an effective and efficient manner and encourage strategic and sustainable development of the area for the benefit of all residents. As part of Councils continuous improvement strategy, they have looked to technology and in turn to Mipela to implement an automated response system for their Dial Before You Dig (DBYD) enquiries, namely X-Info DBYD suite.

Automation of this service ensures valuable staff resources are retained for important work that technology can’t replace. Regional areas strive to retain great people that deliver value to Council, which was a large part of Isaac Regional Council looking for a solution to these DBYD tasks.

X-Info DBYD suite also delivers a service that responds to enquiries 24/7, regardless of weekends or public holidays.

Having an automated response system in X-Info DBYD suite now means that enquirers will get a quick, accurate response, ensuring Council are doing all they can to not only protect their assets but to also protect council residents from unforeseen disruption.

Powering through South Australia

ElectraNet’s Hill to Hill Transmission line project (H2H project) involves providing a new source of electricity supply to OZ Minerals’ Prominent Hill mine by constructing a new transmission line from Port Augusta to Roxby Downs in South Australia.

For ElectraNet, this is their first major project utilising their new ESRI Enterprise GIS system.

Project staff and contractors have been presented with expanded options for map products including web maps and apps on top of traditional paper based maps. This has meant educating users around possible products and working with them to understand how new products could suit their needs.

The project involves a large component of remote field work with occasionally limited internet connectivity. The challenges to staff using new hardware and software in the field have been managed by the Mipela GIS Specialist from the ElectraNet Keswick office in Adelaide.

The new GIS platform has also meant that ElectraNet project staff have been, for the first time, able to import and export project data in a variety of formats not possible previously.

Mipela’s onsite project GIS Specialist has become the go to point of contact for GIS on the H2H project. Datasets have been created and rationalised for the first time, advice around data transmittals have been provided to project resources and support has been provided to field users on a full time basis.

GIS has been used in ways not seen before at ElectraNet such as providing a monthly update map of construction progress previously managed in spreadsheets.

The work done on the H2H project has fed into the creation of the ElectraNet GIS Governance strategy as well as day to day GIS procedures.

Services provided for the H2H project have also extended into a new project – the Eyre Peninsula line duplication, giving project staff visibility to multiple projects through the GIS.

There’s no watering down the importance of DBYD responses at Allwater

Allwater operates and maintains metropolitan Adelaide’s water, wastewater and recycled water systems for SA Water under a joint venture contract. SA Water and Allwater work closely together, collaborating on strategy and sharing skills and expertise to manage water services across metropolitan Adelaide. In conjunction with SA Water, Allwater is committed to supplying excellent and affordable water services to Adelaide metropolitan customers.

In late 2018 Allwater chose Mipela’s X-Info Plans Management software to provide their field crews and their client, SA Water, with a tool to automate the collation of all DBYD inquiry responses into a single repository.

For both Allwater and SA Water this meant:

  • Transparency of responses across crews
  • Improves compliance
  • Reduces time of skilled staff doing repetitive administration work
  • Ease of use for across office and field staff
  • Reduces project planning risk
  • Access to necessary data to allow planning by a wider group

The Mipela Implementations team rolled out X-Info Plans Management swiftly and with simple training, allowing Allwater to start using the software immediately.

IT Manager, Don Taylor said, “The team still lodge their enquiries with DBYD as they have in the past, but now receive a single notification to let them know all responses are ready for viewing through the X-Info Plans Management portal, where they can access all responses, maps, documents and associated communications. They can even check the details and status of each job in the portal on any device at any time – even before the final responses are in. It also allows other people to access the same data. This saves time and confusion for the planning and dispatch teams.”

With X-Info Plans Management, Allwater saves precious time collating hundreds of response emails each day, eliminating possible errors caused by human intervention and significantly reducing the processing time for each DBYD enquiry.

Tanami Gas Pipeline data integrity and materials traceability

Sentanil System’s Construction Management System (CMS) was a key tool used in the management of the pipeline Quality Assurance and Quality Control requirements of the recently completed 440 km Tanami Gas Pipeline in Northern Territory.

Newmont Mining Corporation engaged Australian Gas Infrastructure Group (AGIG) to build a gas pipeline to supply gas to its Granites and DBS mines, approximately 550km north-west of Alice Springs. This 440km pipeline follows the alignment of the Tanami Road, passing through a mix of pastoral land, Aboriginal freehold land and Crown land to connect the existing Amadeus Gas Pipeline to Newmont’s Tanami gold mines. It provides Newmont with the ability to use cost effective, reliable and cleaner gas fired power generation in place of existing diesel power generation.

AGIG contracted MPC Kinetic to construct the pipeline, which commenced early in June 2018, and was essentially completed by the end of December 2018. MPC Kinetic engaged Sentanil Systems for the use of the CMS system and associated support for the pipeline construction.

It was a challenging project due to the remoteness, associated limited communications infrastructure and the fast pace of construction. Two mainline crews working simultaneously usually a few hundred kilometres apart and the stringent MDR validation requirements following each hydro test section. Hence it was important to collect the right and relevant data in the field by the inspectors on the intelligent handheld data or scan units, using our data capture program. The program has recently been enhanced to enable intelligent lookups based on other linked lookups (eg. electrode batches and welding procedures) and also provides the ability of GPS data capture at the same time, if required.

Key QA/QC activities and statistics

CMS was also used extensively to produce many of the MDR report requirements, which were subject to extensive third party validation immediately following completion of the 8 hydro test sections. CMS was used to produce the weekly progress ‘Rainbow’ charts.

The CMS project data has been integrated with the survey and other locational related data, and uploaded into AGIG’s corporate X-Info Suite, GIS, Land Management, DBYD and AS2885 systems to provide ongoing support for the operations and maintenance phase of the pipeline.

Sentanil would like to thank AGIG and MPC Kinetic for their valued support during all phases of this very successful project.

Sentanil is one of Mipela’s sister companies.

Incident management and risk analysis of Australasia’s pipelines

The protection of valuable pipeline assets weighs heavily on the minds of both asset owners and operators. The costs associated with damaged or inoperable assets can run into the millions of dollars in material, labour and lost revenue costs, along with impacts on health and wellbeing.

In 2014, Mipela implemented X-Info Connect for the APGA (Australian Petroleum and Gas Association’s) POG (Pipeline Operators Group) to capture the necessary information needed to analyse and inform operators about pipeline incident trends, including data relevant to AS2885. With a web enabled interface (X-Info WebConnect), operators are able to securely log in via an Internet browser and record incident or near miss data with relative ease.

Pipeline owners and operators need to record and analyse information about pipeline incidents in order to understand how they can better protect assets and prevent these incidents from occurring.

A recent upgrade of X-Info WebConnect to version 5.1 has enabled the Activities function to simplify use of the system. This way a user sees only what they need to see in order to perform their tasks. Users can now create an event, find an existing event and look up incident history by case with data going back to 1965.

Steve Dobbie, Business Manager at APGA said, “Over time, this data can be used to detect the existence of spatial patterns in the occurrence of incidents, enabling operators to undertake risk mitigation strategies. The more operators that contribute to the database, the more meaningful the data becomes”.

Getting together with Farming Together

Farming Together (Farm Co-operatives and Collaboration Pilot Program) – is a Federal Government initiative that aims to provide farmers, fishers and foresters with knowledge, skills and materials on collaborative ideas, co-operative structures and collective strategies. The program is managed by Southern Cross University in Lismore, NSW.

Farming Together aims to:

  • Improve knowledge of how co-operatives, collective strategies and supply chain negotiations can improve farmers’ returns
  • Improve the knowledge of business models and collaboration options available to farmers and farm advisors
  • Improve the agriculture focused legal and financial expert advice available regarding the process, implementation and management of such business models.

Managing this program involves a significant amount of progress tracking and reporting. The Farming Together team had been using a proprietary CRM but needed more. The team members wanted access to data in usable formats and accurate reporting – at case or program level, delivered in a timely manner.

Mipela was chosen to provide a solution that could give them real-time access to accurate information, automating their workflow processes and approvals. The team at Mipela went about configuring  X-Info Suite to align to Farming Together’s business processes and reporting requirements, ensuring that users had what they needed, when they needed it and in a format they could use.

Users of X-Info Service Suite experienced immediate improvements through the ability to access the data using the individually configured dataviews, improved search functionality and the ability to see a financial and service snapshot in one view. Seeing a summary of a case in one screen has made internal control easier and more effective. This has resulted in greater transparency over case files and improved efficiencies in time taken to complete tasks.

Having learnt a hard lesson on what didn’t work well, the team at Farming Together was committed to working with Mipela to invest the time and effort in implementing a successful solution – and it’s paid off in time-efficiency.

The result has been a more committed project team. They were able to undertake some major data cleansing and remove inaccurate data along the way which has led to improved, more accurate financial reporting. In turn, this made ongoing monthly financial reporting far more efficient, with no anomalies to review.

“We had a really good experience working with Dirk, he met our needs and was very patient with us during the process. Dirk persevered through some difficult moments with our data cleansing which was a relief and appreciated by our team,” said Emma Hunter, Farming Together’s operations manager.

“Overall, now we have something that makes our job easier!” she said.

Greater Shepparton City Council moves to X-Info DBYD suite

Greater Shepparton City Council is located in the heart of the Goulburn Valley and is the fourth largest provincial centre in Victoria, boasting a population of over 65,000 residents.

Council had gone down the path of automating their Dial Before You Dig responses a few years earlier but were having issues with product usability and reporting. They needed access to an automated response system for the Dial Before You Dig enquiries that gave them real time reporting and data availability that could assist them in identifying upcoming planning from external contractors.

Once they had chosen and implemented Mipela’s X-Info DBYD suite, the results were immediate. They were able to free up their resources to focus on working together with the public to plan on minimising disruptions to the community from development or roadworks. Council staff have greater access to the DBYD enquiries through the portal to gauge what kind of work and frequency is planned within their Council region to forecast of workloads and potential environmental impact. Contractors are communicating more clearly with Council as a result of the DBYD response information that they are receiving.

Russell Hardie, Permit Inspection Officer for Greater Shepparton City Council said, “X-Info DBYD suite runs seamlessly in the background and provides us with advanced reporting. Not only does X-Info DBYD suite protect our assets but the range of real time data available is being used to benefit the community providing minimal disruption from any development or roadworks”.

If you’d like to learn more about how automating your Dial Before You Dig responses can work for your organisation, contact our DBYD specialist, Jaci, on 1300 807 770.

Making Lodging DBYDs Easier

Linbeck Contractors provides construction, repairs and maintenance and licenced plumbing services to asset owners in the gas and water industry.

Their work involves underground works, which all require a Dial Before You Dig (DBYD) enquiry to be lodged, to ensure no damage is caused to underground assets. The lodging of an enquiry and receipt of responses is a time consuming process, something Linbeck’s Administrator, Melanie Hurditch hadn’t realised exactly how much until they started using X-Info Plans Management.

By implementing Mipela’s X-Info Plans Management, Linbeck were able to significantly reduce the administrative tasks related to collating, printing and scanning their DBYD responses. Linbeck’s field teams now have access to every job 24/7 through X-Info Plans Management via a browser on their smart phones.

Linbeck’s Director, Joe Lynch said, “Mitigating risk was one of the key factors in seeking out a solution but the economic and environmental benefits have since become clearly evident.”

For more information on X-Info Plans Management, contact Jacqueline Button on 1300 807 770.

X-Info DBYD suite Perfect Fit for ATOM

Australian Terminal Operations Management (ATOM) is a company dedicated to operating 3rd party bulk fuel facilities safely, reliably and effectively for its customers. With a head office in Melbourne, ATOM currently operates and maintains 17 bulk fuel terminals across Australia.

National HSSE & Operations Excellence Manager for ATOM, Leon Harris, identified that having a lot of underground pipeline exposed them to potential significant risk when third parties are working close by.

ATOM were in need of a robust system to ensure they were informed of any potential digging and to provide the information to manage the actions of third parties within a certain parameter of their asset.

The implementation of X-Info DBYD suite gave Leon assurance that adequate controls are in place to mitigate any incidents.

Leon said, “X-Info DBYD suite has created a barrier to risk for their assets. In addition, the automation allows resources to focus on high risk areas, eliminating the administrative burden that comes with manual processing.”

The introduction of X-Info DBYD suite is providing everyone with an extra level of safety with little to no effort by the ATOM team.