Property Information Service made easy

Since its inception, Queensland Urban Utilities had primarily sourced its property information from Brisbane City Council’s Coreland application. On 30 June 2016, this arrangement ceased and an alternative data source was required. Queensland Urban Utilities’ area of interest covers five Councils – Brisbane, Somerset, Ipswich, Lockyer Valley and the Scenic Rim Regional Councils – and the solution needed to align the process of acquiring property data across all regions.

Queensland Urban Utilities selected Mipela to provide a suitable Property Information Service solution that would support business functions including; billing, managing customer enquiries (via the Contact Centre, mail, email and social media), maintenance operations for meter reading, and spatial analysis for asset capital works and operational planning. The objectives of the project were to reduce costs associated with acquiring property data, improve accuracy of the data, and align acquisition of the data to enable a more efficient use of data within the business.

The Property Information Service was designed using Mipela’s X-Info Connect, with X-Info WebConnect providing a browser based lookup interface for staff to reference both historical and the ongoing new data.

Property, ownership, valuation and geographic information from Department of Natural Resources and Mines is combined into a database within X-Info Connect and automatically updated daily, with the service checking each data source for any changes. This data is then automatically delivered from X-Info Connect for consumption by the business for various purposes.

The Property Information Service has been established with future requirements in mind, as additional Queensland Urban Utilities applications come to require access to property information. This cloud based solution is fully managed by Mipela, with no administrative requirements by Queensland Urban Utilities staff.

Now, large volumes of data and updates are received and automatically processed for delivery by X-Info Connect into the Property Information Service. The integrity of the data has significantly increased and there is an increased level of comfort in the data being received. Queensland Urban Utilities has provided the business with a cost saving, reliable source of property information that can be used by various areas of the business in a consumable format.

Your competitive advantage in field service management

We are in a new era of oil and gas exploration and production. With commodity prices being in a slump many new developments across the world have been shelved. In Queensland we have seen all three LNG proponents, QCLNG, GLNG, and APLNG scale back their development expenditures. Understandably the focus for all these energy companies has switched to getting the most out of their existing assets.

As energy and infrastructure companies move from construction into operational mode, they require vendors with matching skill sets. This new era of work requires groups who can service multiple sites in an efficient and cost effective manner. The companies that are able to flourish in this competitive phase are only able to win contracts if they are able to demonstrate a serious competitive advantage.

Mipela GeoSolutions is excited to announce the launch of X-info Service Suite. X-info Service suite has been designed as an out of the box configurable online tool which streamlines the way in which its users receive work orders from their customers and provide work instructions to their employees in the field. Its field data capture capabilities then allow everyone to see and understand which tasks were completed on each site.

We have developed this tool to help service companies drive value through efficient and clear communication with both their clients and service technicians. We have a proven track record of giving our clients a clear competitive advantage though X-info Service Suite.