Welcome to our Summer newsletter for 2019!
In this edition, we share Vestas’ client success story, a wrap-up of our 2019 APGA Convention “Infrastructure for the Future”, present another X-InFocus tech tip and update of our teams activities in connecting people with information.
With work I am sure you will agree, some days are great, some days are good, some days are bad – we’ve all been there. I thought I would share some thoughts on how to be more productive using technology, with the aim to be working smarter, instead of harder:
Our recent new clients include Canadian Solar, Goldwind’s Coppabella Wind Farm and Clarke Creek Wind and Solar Farm as well as Veolia’s Springvale Mount Piper Power Station Water Treatment Plant and pipeline to the extended Mipela family.
To close I would like to welcoming the following new staff:
On behalf of the Mipela team thank you for your trust and support throughout 2019. I wish you ‘Compliments of the Season’, safe travels to wherever you might be with family and friends and best wishes for a rewarding and successful New Year which we look forward to with excitement and confidence.
Founder and Managing Director
Vestas Australian Wind Technology – the local arm of Danish wind energy giant Vestas – recently engaged Mipela to provide a stakeholder management platform for a new wind farm project that they are developing near Walcha in NSW. The project, known as the Winterbourne Wind Farm, has a potential capacity of 700MW which would make it the largest wind farm in Australia if it were built today.
Vestas also wanted a stakeholder management platform that could be scaled to future development projects. Mipela implemented X-Info Suite to provide a web based solution that can manage stakeholders, property information, agreements and associated payments as well as associated communications. Users are also able to capture data in the field using the mobile data capture app, X-Info Aware.
While the conversations with landholders in the region had been underway for the past fifteen years, the engagement had been quite informal. Owner names were tracked on a simple spreadsheet and Google Earth was used for the property and asset locations. Now all information, including the historical information already captured, is available from one source in X-Info Suite and can be used for several different purposes including bulk communications, geospatially capturing data and payments.
Project Director of the Winterbourne Wind Farm, Doug Landfear said, “The team at Mipela have provided us with a best practice stakeholder management system that has the flexibility to provide us with a comprehensive solution into the future as this project matures. Their expertise and experience in delivering the solution made the process simple – we were able to start working with the software in a matter of weeks. The Mipela Solution Specialist was insanely efficient and made the project a breeze.”
One other interesting dimension is that Vestas purchased the project from Walcha Energy who is developing other renewable energy projects in the Walcha area. Walcha Energy is also using X-Info Suite to manage its stakeholder management across these other assets.
A new feature has been added to X-Info Aware that allows users to report any problems or issues they may be experiencing from within the X-Info Aware app. A form is launched for you to complete which lets you add general and specific details about the issue. When submitted, the Mipela Support team are immediately notified and can investigate using the information provided.
A form will be displayed for you to add the following details:
The form will be submitted by https, however users can change this to send by email (you’ll find this in Settings). It’s worth noting that when email is selected, the default email account configured on the device will be used.
The Mipela Support team provides ongoing technical support for clients with a current Technical Support Contract bundle. Technical support includes (but is not limited to):
Q1: How do I contact the Mipela Support team?
A1: The most common method of communication is through email, or you can call the team on 1300 807 770. They’re also happy to attend onsite Client meetings or meet face to face at Mipela’s HQ at Fortitude Valley in Brisbane.
Q2: What do I do if I am having an issue and need to send a request to Support?
A2: Here are some simple guidelines to follow, when sending an issue to Mipela Support.
If you would like further information or assistance, please contact Mipela Support team on 1300 857 870.
Another year, another awesome APGA conference full of smiles, laughs and a few refreshments.
Thanks to all who popped by our exhibition booth to say hi.
The Pineapple people (as we affectionately became known)
Shot in the Paddock (last seen at the Winners and Losers fancy dress party)
Adam joins us at the Solutions Project Coordinator, with more than ten years in the industry.
He plays the guitar which he learnt from his grandfather. He took that passion and combined it with woodworks and has since built himself a few guitars. The first one he made was a Flying V (pictured), which I’m sure you’ll agree is extremely impressive!
Karen joins us as a Software Engineer to assist the Products team with the busy times ahead. While she has 15 years’ industry experience, her interest in computers began at the young age of six when she started writing programs in BASIC!
She’s an adrenaline junkie and avid footy fan, fitting right into the midst of the Mipela crew.
On 15 November, the Mipela team headed to Victoria Park, Brisbane for a competitive round of Christmas Putt Putt and a fair go at the driving range, all the while overlooking views of Brisbane city.
One of the main highlights of the night included a hole in one completed in succession by both KT and Karen Strike on one of the hardest holes of the course, featuring none other than Santa.
It was a great chance for the team to reflect on the busy year that was and gear up for the final month of 2019.