With increasing development, your underground assets are at risk more than ever before and the number of referrals you receive will continue to grow. Unfortunately, responding to the volume of enquiries coupled with the repetitive process of producing response documentation and maps is an onerous task that is prone to errors and inconsistencies.

Community and staff safety is a priority for any business. It is imperative the processing of Dial Before You Dig (DBYD) enquiries is handled in an accurate, consistent and timely manner.

X-Info DBYD suite is a  workflow process software solution, developed by Mipela GeoSolutions, that automates the response process, saving you time and money. The process brings efficiency and control to protecting your underground assets. It also prevents damage and disruption to the vast underground pipe and cable networks which provide Australia with the essential services we use every day – electricity, gas, communications and water.

X-Info DBYD suite is a registered and certified Australian Made product.

X-Info DBYD suite at a glance

More about the X-Info DBYD suite process

X-Info DBYD suite is a cloud hosted software solution that protects your underground assets (stormwater, water mains, sewerage, fibre optic, etc.).

X-Info DBYD suite enables DBYD enquiries to be automatically processed, providing detailed plans to the enquirer within seconds, saving you time and money, reducing human error, ensuring transparency of activities near your assets and most importantly protecting your assets and people from incidents 24 hours a day, seven days a week.

Enquiries from the DBYD call centre are received by X-Info DBYD suite on behalf of its asset owning clients via a webhook. X-Info DBYD suite receives and processes the file, creates a map and written response in PDF format and then automatically generates a response that is sent back to the enquirer – in seconds. This response clearly outlines, if their operations will encroach on your assets, and what action needs to be taken, if any. The response is then archived for future reference within X-Info DBYD suite. The complete process requires little or no human intervention. However, response emails can be directed to an internal email address for review prior to being forwarded on to the enquirer, if necessary.

X-Info DBYD suite’s browser based user interface – with powerful search capabilities and workflow automation – requires no software to be installed for users. X-Info DBYD suite generates detailed reporting, provides data exports, tracks communications, manages follow up actions and has the option to include permit to work activities (Works Management module).