Tag Archives: x-infocus Technical “how to’s”

Tips and Tricks

Keeping your DBYD data Current

We all know how important Dial Before You Dig (DBYD) is for keeping your assets safe from incidents and damage.

X-Info DBYD suite is a great tool to manage and automate your DBYD responses however, as with any system, it’s only as good the data it uses.

Here’s a few tips on how to keep your X-Info DBYD suite data up to date – especially when you’re adding new assets to your portfolio.

Q1: How do I keep my DBYD data current?

A1: There are several ways to make sure that DBYD is using your most up to date information. This can be as simple as sending your spatial data that identifies your assets to the Mipela Support team for updating, as required. This can be on a monthly/quarterly basis or whenever you’ve made an update to your data. Mipela Support will then copy the data up to our hosted servers, test the data is working as expected and confirm the update.

Sometimes your data might be too big to email this is where FTP or Web Services can come in handy.

Q2: Tell me more about FTP

A2: FTP (File Transfer Protocol) is a method to transfer data over the internet. It is very useful for large datasets and can also be set up to transfer data automatically on a set schedule, thus automating the process.

Q3: And what’s these services on the Web?

A3: A Web Service is another method to transfer data across the internet. X-Info DBYD suite can connect to WFS (Web Feature Service), WMS (Web Map Service) or Esri REST services. The benefit of these services is that the data is not copied to our hosted servers but accessed on demand from the client’s GIS system, meaning the asset data is live and available to the X-Info DBYD suite in real time.

Q4: What is my AOI and how do I keep it up to date?

A4: The AOI (Area of Interest) is the area that is logged with 1100.com.au that triggers when you will receive an enquiry. If you’re adding new assets, always be mindful that they are still covered within your AOI. If your new assets extend outside your current AOI, a new one will need to be created and updated with 1100.com.au. This is something your friendly team at Mipela Support can assist you with.

Q5: Do I need to update by background maps as well?

A5: Cadastre can change over time, so it is also worth updating your background maps every few years.

Mipela recommends clients change their background layers to a State Government web service, rather than a static file. This will ensure it’s always up to date. It takes about 30 minutes for us to set this up. Simply contact the Support team to arrange this configuration.

Clients might also want to consider updating their response templates relating to the accuracy of this layer because it is not a fully accurate dataset – especially in remote areas where it is not reviewed by State Government departments as frequently.

If you would like further information or assistance, please contact the Mipela Support Team via email or call 1300 857 870.

Support Tips and Tricks

With the Festive Season upon us and having welcomed many new clients to the Mipela Family, we thought it’s timely to refresh your knowledge on Mipela Support.

What we do
Ensure the ongoing success of your solution through:

  • Offering technical advice through phone calls, emails, screenshares and face to face sessions
  • Supporting your Product needs and requests and ongoing data processing and updates
  • Aiding with installation and configuration, problem solving and support including server maintenance
  • Providing training sessions for your users
  • Administering and upgrading your server (if applicable) and software
  • Provide you with regular progress reports.

We are here to

  • Resolve issues quickly and efficiently
  • Free your resources up from daily system administration, allowing you to concentrate on using the system rather than supporting it
  • Provide the expertise of our skilled team
  • Be completely flexible to meet your requirements.

How to reach us
Email: support@mipela.com.au
Phone: 07 3252 5589 or 1300 857 870

Trading over Christmas
We are operating at a reduced capacity between Thursday 23 December 2021 and Monday 10 January 2022, and will be closed on the statutory public holidays.

Tips and Tricks – More about X-Info WebConnect Activities

Q1: What are Activities in X-Info WebConnect?

A1:  Activities are the common things a user does, such as find a land parcel, add a communication, complete an assigned task, add a new contact or update contact details and assigning jobs to users. They can be customised for particular Users and Groups, so Users only see and access the information relevant to them.

With the use of Activities, we can set up overviews, dashboards, reports as well as design activities for specific users to manage their processes and workflow.  This makes their daily tasks more simplified by removing the additional steps and information that isn’t needed to be seen.

Activities include Open, Search, Capture and Overview. Activities can be global, which can apply to all objects and data within the connection, or contextual, which only apply to the relevant object when it is selected from a global activity.

Global Activity

Global Activities are activities relevant to all objects and data within a connection. These activities are displayed in the activities panel. When a global activity is selected, the data is displayed in an activity tab.

Example of a Global Overview Activity – Project overview

Example of a Global Search Activity – Find property (with navigation tools and contextual activities)

  1. Activities can be folderised into logical groups such as Search and Add.
  2. Navigation tools and contextual activity buttons display along the top of the record.
  3. An example of the new interactive Maps activities available in X-Info WebConnect, showing property details including layers made up of internal and extetrnal data and datasets.
  4. Contextual activities can be included as buttons within the layout for easy access.
Contextual Activities

Contextual Activities refer to things that can be done for specific object types (projects, entities, linked entities, contacts, associated contacts, communications etc.), eg. updating or completing a communication or making changes to a current contact.

As per the above diagram, these activities are displayed as a button in the toolbar when the related object is selected.

Example of a Contextual Capture Activity – Add a site visit

Example of a Contextual Search Activity – Find communications

Q2. What are Navigation Tools?

A2. Navigation tools allow you to:

  • Go back and forth between pages
  • Go up and down a list
  • Print the record/page you’re currently in
  • Save changes you’ve made to the record
  • Undo any changes you’ve made (this will take you out of the record completely and abandon any changes made).

Q3. Should I be using a certain browser for X-Info WebConnect?

A3. We recommend using Google Chrome or Microsoft Edge for X-Info WebConnect for optimal performance.

Q4: What if I don’t have any Activities set up, or I want to make changes to my existing ones?

A5: Please log a request with Mipela Support to arrange this for you.

If you would like further information or assistance please contact the Mipela Support Team at support@mipela.com.au.

Tips and Tricks – X-Info WebConnect

 

Q1: What do Activities look like in X-Info WebConnect?

A1: Activities in X-Info WebConnect provides users with easy access to the common processes or tasks they use X-Info Connect for but through a browser based portal. Activities cover common tasks such as finding a property or work request, adding a communication, updating contact details and assigning jobs to users.

With the use of Activities, we can set up overviews, dashboards, reports as well as design activities for specific users to manage their respective processes and workflow. This makes their daily tasks more simplified by removing the additional steps and information that isn’t needed to be seen. Users only see what they need to see to perform their role.

1. Activities can be folderised into logical groups such as Search, Create or Report

2. Navigation tools and contextual activity buttons display along the top of the record

  • Navigation tools allow you to:
    • Go back and forth between pages
    • Go up and down a list
    • Print the record/page you’re currently in
    • Save changes you’ve made to the record
    • Undo any changes you’ve made
  • Contextual activities are designed and built in collaboration with you, to best suit your individual business and workflow processes

3. Contextual activities can be included as buttons within the layout to maintain a simple and intuitive user interface.

Q2: Am I able to print from X-Info WebConnect?

A2: Printing is available for Search results, object layouts and overviews. The print button is enabled in the toolbar when printing is available. Some layout elements may not be printable, such as buttons and pop up windows. A print preview or .pdf will be generated in a new tab or can be opened in a .pdf viewer, depending on the browser being used.

Printing from Search results

Example of a .pdf in print preview mode

Q3: Should I be using a certain browser for X-Info WebConnect?

A3: We recommend using Google Chrome or Microsoft Edge for X-Info WebConnect for optimal performance.

Q4: What if I don’t have any Activities set up, or I want to make changes to my existing ones?

A5: Please log a request with Mipela Support to arrange this for you. We can also teach you how to create Activities if you’re a power user.

If you would like further information or assistance please contact the Mipela Support Team at support@mipela.com.au.

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