Tag Archives: x-infocus Technical “how to’s”

Tips and Tricks

 

Q1: Am I able to print from X-Info WebConnect?

A1: Yes, you can. Printing is available for Search results, object layouts and overviews. The print button is enabled in the toolbar when printing is available. Some layout elements may not be printable, such as buttons and pop-up windows. A print preview or pdf will be generated in a new tab or can be opened in pdf viewer, depending on the browser.

Q2: Should I be using a certain browser for X-Info WebConnect?

A2: We recommend using Google Chrome for X-Info WebConnect for optimal performance.

Q3: Can I revert back to X-Info WebConnect legacy version?

A3:  Of course! Select the Go to Legacy button in the top right corner of the browser (shown below) and this will take you back to Legacy X-info WebConnect.

Q4: What will happen if I don’t have any Activities set up?

A4: If you don’t have any activities set up, Legacy X-Info WebConnect will automatically open.

If you would like further information or assistance, please contact Mipela Support team on 1300 857 870.

Tips and Tricks

Q1: I’m getting a “Database cannot be opened” error message in X-Info Connect. What does this mean?
A1: This error usually appears if you are trying to open a session when you already have it open. X-Info Connect is not designed to allow multiple sessions. Simply exit out and return to the active session. It may also be related to network connectivity. In the current climate, several people are working from home meaning coverage may differ in each case. Practice patience in case it is a slow connection. If the issue persists, contact Mipela Support for assistance.

Q2: I’ve just tried to enter the URL for X-Info WebConnect or X-Info Maps and it’s not working. How do I troubleshoot this?

A2: Check the URL.  It’s possible that the website address may have changed from http to https, which is a secure protocol.  The transition to https has been introduced over the last year to increase security of our websites.

Q3: I just entered some data into X-Info Connect and it looks like it didn’t save.

A3: This generally occurs when a user doesn’t click off an object (this action automatically saves the change made) before closing X-Info Connect. To ensure your changes save and synchronise, make sure when entering data (for example, if you’ve just finished typing in a certain field) that you click elsewhere in X-Info Connect so that it ‘sticks’. If you don’t do this, eg. if you type in a field and then get up a leave your desk to get a cup of coffee, it doesn’t register the change.  You would need to return to X-Info Connect and click out of the field for it take effect.

Mipela Support teams hints and tips for your X-Info Suite

Having trouble with some of our X-Info software? Here’s a couple of troubleshooting ideas that might help:

  • Use Internet Explorer for best results
  • Check that you are using the correct URL

  • Check your server, port and user logon details are correct
  • If you have new hardware (laptop, desktop, device) ensure you have installed the X-Info products correctly, and that you are accessing the correct URLs, servers, ports, shortcuts, etc.

  • Use Chrome for best results
  • Check that you are using the correct URL.

  • Check you are using the latest operating system version for your device
  • Check you have the latest version of X-Info Aware installed.  This ensures you have access to all the latest features and bug fixes.
  • Check that you are using the correct URL
  • Use the Report Issue function with the app.

And, as always, if you’re still having issues, please contact the Support team, providing as much information and screen shots as possible.

If you would like further information or assistance, please contact the Mipela Support Team on 1300 857 870 or at support@mipela.com.au.

x-infocus

Engaging with the Mipela Support team

The Mipela Support team provides ongoing technical support for clients with a current Technical Support Contract bundle. Technical support includes (but is not limited to):

  • Investigating and resolving incidents or issues
  • Software upgrades and maintenance
  • Training
  • System review and optimisation
  • Enhancements
  • Data updates
  • Template updates.

Q1: How do I contact the Mipela Support team?

A1: The most common method of communication is through email, or you can call the team on 1300 807 770. They’re also happy to attend onsite Client meetings or meet face to face at Mipela’s HQ at Fortitude Valley in Brisbane.

Q2: What do I do if I am having an issue and need to send a request to Support?

A2:  Here are some simple guidelines to follow, when sending an issue to Mipela Support.

  • Keep it simple, summarise it as best you can, but be specific and to the point
  • Do not combine multiple issues in the same request even if they seem similar. Submit a separate request for each issue.
  • Please detail all steps/actions clearly and in sequence
  • If possible, provide screenshots or photos of the issue and the steps so that we can reproduce your issue. Images of the issue can provide more detail and save on time when investigating the problem at hand. We recommend using Step Recorder, a free and easy to use Windows tool, to automatically capture the details for a User.

If you would like further information or assistance, please contact Mipela Support team on 1300 857 870.

Keeping your DBYD data current

We all know how important Dial Before You Dig (DBYD) is for keeping your assets safe from incidents and damage. X-Info DBYD suite is a great tool to manage and automate your DBYD responses and, as with any system, it’s only as good the data it uses. Here’s a few tips on how to keep your X-Info DBYD suite up to date – especially if you’re adding new assets.

Q1: How do I keep my DBYD data current?

A1:  There are a number of ways to make sure the DBYD is using your most update information.  You can simply send your data to our Support team for updating whenever you require – whether the frequency is monthly, quarterly or other.  We will then copy the data up to our hosted servers, test the data is working as expected and confirm the update.

Q2:  Can we use WMS & WFS?

A2:  WMS (Web Map Service) and WFS (Web Feature Service) are Mipela’s preferred methods to transfer GIS specific data across the internet. The benefit of these services is that the data is not copied to our hosted servers but accessed on demand from the clients’ GIS system.  This way all changes to the asset data are live and available to X-Info DBYD suite in real time as soon as they are made.

Q3: Sometimes my data updates are too big to email. Is there an FTP service we can use?

A3:  FTP (File transfer protocol) is a method transfer data over the Internet. It is very useful for large datasets and can also be set up to transfer data automatically on a set schedule, thus automating the process. Contact our Support team if you need to know more.

Q4: What is my AOI and how do I keep it up to date?

A4: The AOI (Area of Interest) is the area that is registered with 1100.com.au that triggers when you will receive an enquiry. If you’re adding new assets, always be mindful that they are still covered within your registered AOI. If your new assets extend outside your current AOI, a new AOI will need to be created and supplied to 1100.com.au. This is something our friendly Support team can assist you with.

If you would like further information or assistance, please contact Mipela Support team on  1300 857 870.

Tips and Tricks

Q1: Does X-Info WebConnect 5.1 work on my touch device?
A1: Whilst X-Info WebConnect 5.1 is not optimised for touch devices, such as iPads, tablets and touch phones, it will still be usable without full feature support. X-Info WebConnect Legacy (using Quick Finds) is compatible with touch screen devices.

Q2: Can I revert back to X-Info WebConnect Legacy?
A2: Of course! Select the Go to Legacy X-Info WebConnect button in the top right corner of the browser and this will take you back to Legacy X-Info WebConnect.

Q3: What is an alternative for X-Info WebConnect 5.1 on touch devices?
A3: X-Info Aware mobile data capture app replaces outdated, repetitive and manual processes for capturing data with a simplified digital solution that works anywhere using your existing mobile phone or tablet. 

If you would like further information or assistance, please contact the Support Team at support@mipela.com.au

Tips and Tricks

X-Info WebConnect 5.1.1.1

Q1: What is the difference between Legacy X-Info WebConnect and X-Info WebConnect 5.1.1?

A1:  X-Info WebConnect 5.1.1 utilises the Activities set up in X-Info Connect to provide users with easy access to the common processes or tasks they use X-Info Connect for. Activities are common things a user does in X-Info Connect, such as finding a work request, adding a communication, updating contact details and assigning jobs to users.

With the use of Activities we can set up overviews, dashboards, reports as well as design activities for specific users to manage their workflow processes. Making their daily tasks more simplified by removing the additional steps and information that don’t need to be seen.

Q2: Can I revert back to X-Info WebConnect Legacy?

A2:  Of course! Select the Go to Legacy X-Info WebConnect button in the top right corner of the browser and this will take you back to Legacy X-Info WebConnect.

Q3: What will happen if I don’t have any Activities set up?

A3:If you don’t have any activities set up, Legacy X-Info WebConnect will automatically open instead.

If you would like further information or assistance please contact the Mipela Support Team at support@mipela.com.au.

Handy Tips n Tricks

Q1: Can I group a number of my Activities into one folder in X-Info Connect?

A1: You can if you have the permissions to do so. If not, you might have to talk to someone with adequate permissions.

Q2: How do I group my Activities?

A2. Make sure you have the Activities panel opened, if not click View and select Activities. To group Activities you need to create a folder to place your Activities into:

stakeholder management software

1. Right click the top level connection

2. Select the arrow adjacent the Add text

3. Select Folder

field service software

4. Give the folder a name

5. Add an icon by clicking in the grey square adjacent the Icon text, select an icon

6. Click OK

workflow automation software

7. Right click on the new folder

8. Select what activity you would like to add, for instance Capture

9. Repeat steps 7 and 8 above to add more activities to the newly created folder.

Activities are only available in X-Info Connect 5.0 or newer.

If you would like further information or assistance please contact the Mipela Support Team at support@mipela.com.au.

Handy Tips n Tricks

X-Info Maps – Importing and Exporting Data

Layers added into X-Info Maps can be shared in your favourite GIS in a number of different ways and layers from your GIS can be imported into X-Info Maps in a variety of ways also.

Q1: Can I use data from X-Info Maps in other systems?

A1: Yes, in the Project Settings, within X-Info Maps and from the General Tab you can select a number of options that will enable the use of data in different ways.

Q2: Can I use data from other systems in X-Info Maps?

A2: Yes, in the Project Settings, Select import layers and import  data in different ways.

If you would like further information or assistance manipulating data in and out of X-Info Maps please contact the MG Support Team at support@ mipela.com.au.

Handy Tips n Tricks

X-Info Plans Management

Q1: How can I access the DBYD Jobs?

A1: Click on the second hyperlink in any job confirmation email you receive and login to the portal from your computer or mobile device.

Q2. Can I check the progress of a DBYD job before it sends me an email to confirm the job is completed?

A2. Yes, simply log into the portal and select Find Job Number. Select a Job and then click on the second tab called Plans Management Details. The summary pic chart will give you a quick visual on the status of the job and all details are listed below.

If you would like any further information on X-Info Plans Management or assistance, please contact the Mipela Support Team at support@mipela.com.au