There’s no watering down the importance of DBYD responses at Allwater

Allwater operates and maintains metropolitan Adelaide’s water, wastewater and recycled water systems for SA Water under a joint venture contract. SA Water and Allwater work closely together, collaborating on strategy and sharing skills and expertise to manage water services across metropolitan Adelaide. In conjunction with SA Water, Allwater is committed to supplying excellent and affordable water services to Adelaide metropolitan customers.

In late 2018 Allwater chose Mipela’s X-Info Plans Management software to provide their field crews and their client, SA Water, with a tool to automate the collation of all DBYD inquiry responses into a single repository.

For both Allwater and SA Water this meant:

  • Transparency of responses across crews
  • Improves compliance
  • Reduces time of skilled staff doing repetitive administration work
  • Ease of use for across office and field staff
  • Reduces project planning risk
  • Access to necessary data to allow planning by a wider group

The Mipela Implementations team rolled out X-Info Plans Management swiftly and with simple training, allowing Allwater to start using the software immediately.

IT Manager, Don Taylor said, “The team still lodge their enquiries with DBYD as they have in the past, but now receive a single notification to let them know all responses are ready for viewing through the X-Info Plans Management portal, where they can access all responses, maps, documents and associated communications. They can even check the details and status of each job in the portal on any device at any time – even before the final responses are in. It also allows other people to access the same data. This saves time and confusion for the planning and dispatch teams.”

With X-Info Plans Management, Allwater saves precious time collating hundreds of response emails each day, eliminating possible errors caused by human intervention and significantly reducing the processing time for each DBYD enquiry.