Product Update

Introducing Connect Overwatch for X-Info Assurance suite

X-Info Assurance suite has recently integrated Connect Overwatch, a powerful tool developed by Mipela GeoSolutions to enhance the tracking, monitoring, and management of Before You Dig Australia (BYDA) enquiry processing. Connect Overwatch, utilised by Mipela GeoSolutions Support, ensures proactive management of BYDA processing, preventing delays and improving efficiency in BYDA projects.

For our clients, Connect Overwatch provides another layer of assurance by monitoring every BYDA referral and validates against defined metrics. Connect Overwatch will proactively identify situations of performance degradation and provide alerts to the Mipela Support team for investigation. It will also provide detailed insights into the processing time stages and where improvements might be possible.

The How

• Connect Overwatch extracts and stores BYDA processing data and statistics
• It runs alongside BYDA processing, capturing processing status and times “Parallel Operation”
• The collected data is used to manage, monitor, and report on BYDA processing “Data Utilisation”
• It manages processing frequency and volume, enabling proactive management to prevent bottlenecks or failures “Support Functionality”
• It provides statistics and breakdowns on processing times, types, and stages, offering insights for analysis and efficiency measurement over time “Data Insights”.

The Why

So Mipela can provide added Assurance in stable and efficient BYDA processing.

Connect Overwatch enhances operational efficiency with several key capabilities:

• Providing a real time support dashboard to manage and resolve errors or failures “Manage Errors”
• Search parameters are used for enquiries and identify specific processing statuses “Search”
• Identifying areas or regions experiencing data processing delays to resolve them quickly, ensuring efficiency and consistency “Identify Delays”
• Report generation and statistics to analyse performance over time “Reporting and Statistics”

Connect Overwatch also allows for the analysis of average processing times, providing summary information over specified periods.

This proactive and preventative solution is an integral part of X-Info Assurance suite, aimed at enhancing the overall efficiency of BYDA processing.

Mipela Support will be progressively deploying this new feature throughout 2025.