It’s the stuff you don’t see that’s keeping you safe

There are some compelling reasons that Mipela does not provide a self serve portal for its X-Info Assurance suite clients. We provide you with additional levels of assurance so that your critical business infrastructure is being adequately protected.

We minimise the risk by providing a rigorous change management and approval process for any changes or updates to your automated response system.

We also provide traceability and history of all enquiries, not just the last 90 days. This information can be critical to resolving reinstatement issues.

Mipela clients can rest assured that consideration and measures have been put in place to ensure optimised security for critical business infrastructure asset owners.

We also provide the tools within X-Info Assurance suite to make sure you’re prepared and able to capture communications against each enquiry that may later support retrospective asset damage.

If you’d like to learn more detail on how we continue to provide our clients with more and more assurance, just contact our Client Success team.

Ampol joins our Client Community!

We are thrilled to announce the latest addition to our Mipela client group – Ampol! In the latter part of 2023, Ampol embarked on a journey to enhance their responsiveness to BYD enquiries, and we are delighted to share that they have chosen to elevate their processes with the advanced capabilities of the X-Info Assurance suite.

As the largest transport energy distributor and retailer in Australia, Ampol manages a network of assets spanning various regions in New South Wales. What sets Ampol apart is their unique approach to handling BYD inquiries. Employing a meticulous process, they ensure that every inquiry receives an immediate response and that all excavation works undergo assessment by specialised staff before commencement.

We are particularly pleased to highlight the proactive role of Dean Allison, the NSW BYDA Pipeline Supervisor at Ampol. His swift and dedicated support in transitioning to X-Info Assurance suite reflects Ampol’s commitment not only to the wellbeing of their assets but also to the safety of anyone involved in excavation activities.

Join us in extending a warm welcome to Ampol! We look forward to a collaborative and successful partnership, leveraging the capabilities of X-Info Assurance suite to enhance efficiency and safety in their operations.