A truly epic project

South Australia gas pipeline operator, Epic Energy has been a client of Mipela since 1999. Over that time, Epic has adopted several software solutions using X-Info Suite products to deliver land management, third-party works preliminary design, Before You Dig responses and Safety Management Studies.

As part of an internal process improvement project, Epic identified several opportunities to utilise its existing X-Info Suite software to optimise and automate several of its business processes and workflows. These included automating annual landowner contact reports and automation of updating landowner/occupier/manager details. Furthermore, the introduction of the Works Management module to its existing X-Info DBYD suite would automate a permit management solution, associating Before You Dig enquiry responses to the respective land parcels in the land management system, ensuring appropriate permits are issued and managed accordingly.

Users were also recently introduced to a new browser-based user interface, using X-Info WebConnect. The introduction of activities not only simplifies the user experience but now access removes any irrelevant information from the user, based on role-based permissions.

In addition, the introduction of Mipela’s mobile data capture app, X-Info Aware, has allowed field workers to communicate and access information in real time, doing away with the need for paperwork.

Migration of this software solution to a cloud-hosted environment has also identified efficiencies in server and software management, eliminating the need to configure and maintain onsite infrastructure, increasing agility of the software and accelerating innovation looking forward.

“The introduction of X-Info WebConnect and X-Info Aware apps to support the Land Owner Contact program has created a minimum 50% efficiency gain for our frontline employees allowing these resources to be utilised in managing backlog workstreams that would otherwise require short-term labour investment,” said Jarrod Gilby, Manager of Business Improvement and Assurance.

“As well Epic has automated both the BYDA and Third Party Works process, creating a seamless solution for the updating of our SMS module, supporting Epics requirement of a paperless solution,” added Peter Faunt, Asset Awareness Officer.

Adopting this new functionality has resulted in improvements in business process automation and provides users with simpler user interfaces, requiring minimal training and efficiencies relating to working in a paperless environment.

This project is a fine example of Mipela connecting people with information.