In Focus: New Support Portal

Mipela GeoSolutions, are excited to announce our new Support Portal is almost ready!

Our new Support Portal is being designed to give our clients secure access and transparency over the life cycle of their Support Request.

What is the Portal for?

The Portal will centralise and automate the processes for logging a Support Request and will enable our clients to track progress of their request, providing faster and more efficient support.

What can I do in the Portal?

Key features of the new Support Portal will include:

• Access Your Support Requests: View and manage all your current and past requests
• Review and Update: Make updates and changes to your requests effortlessly
• Real-time Progress: Stay informed with up-to-date progress on your requests.

With this system, Mipela will be able to track and resolve issues in a timely manner, ensuring minimal disruption to its clients’ business operations.

What if my request is urgent?

For any urgent issues, we still recommend calling our Support team directly at 07 3252 5589.

When will the Portal be available?

Keep an eye on your email the next month or so for more detailed information including our GoLive date.

Mipela’s continuous improvement model means that the new Support Portal will evolve over time along with our clients’ needs.

Our Support team are looking forward to serving you better with this significant enhancement to our IT infrastructure.